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Customer Care in a Social World

White Paper Published By: Oracle
Oracle
Published:  Aug 08, 2013
Type:  White Paper
Length:  13 pages

Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience.

Get your free copy of “Customer Care in a Social World” whitepaper where you will learn:

  • Three qualifications needed for a social-enabled contact center
  • To identify the stage of social-enablement for your contact center



Tags : 
customer care, social world, oracle, crm, social media, knowledge management, data management, business technology