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The Contact Centre of the Future

White Paper Published By: Oracle
Published:  Aug 15, 2013
Type:  White Paper
Length:  12 pages

Today’s consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.

Tags : 
contact centre, crm, oracle, channels, enterprise applications, data management, business technology