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Top Ways to Measure Customer Experience

Webinar Published By: IBM
IBM
Published:  Feb 01, 2017
Type:  Webinar

Most brands think they’re delivering exceptional digital customer experiences, but a shocking 51% of consumers don’t agree.

To delight online shoppers, you need to step up your CX measurement game. Watch our webinar “Top Ways to Measure Customer Experience” for practical advice on how to flag top issues, dig deeper, prioritize and drive action, so you can effectively measure customer experience at each step of the journey.

Don't let your brand lose one more customer to a poor digital experience. Watch the on-demand webinar now and get real-life recommendations on effective ways to measure digital CX metrics.

You'll learn:

  • Tips to identify key digital journeys

  • How to investigate issues using qualitative and quantitative metrics

  • The best tools to use in CX metrics

  • How to use metrics to drive action in your organization



Tags : 
ibm, commerce, customer analytics, customer experience, enterprise applications, business technology