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How UNTUCKit Increased Agent Efficiency by 25%

White Paper Published By: Kustomer
Published:  Aug 27, 2019
Type:  White Paper
Length:  5 pages

UNTUCKit is one of the fastest growing retail brands in the world, dedicated to creating an unmatched shopping experience both in-store and online. But the UNTUCKit team was spread across disparate platform and point solutions, without visibility into customer lifetime value and customer service history. Read the case study to learn how Kustomer helped UNTUCKit: 

-Increase agent efficiency and productivity by 25%

-Decrease handle times by 30-seconds

-Significantly improve their first call resolution rate 

-Develop meaningful relationships with their customers


Tags : 
retail customer service”, “retail customer support”, “retail customer experience”, “customer support”, “customer service”, “customer experience”, “conversational commerce”, “agent efficiency”, “agent productivity”, “first call resolution”, “customer relationships”