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The Customer Service Retail Report

White Paper Published By: Kustomer
Kustomer
Published:  Nov 04, 2019
Type:  White Paper
Length:  13 pages

78% of consumers would be less likely to shop with a retailer again if they experienced bad customer service. This means that the way retailers interact with consumers in their greatest times of need could be the difference between a lifelong customer and one lost to the competition.

Kustomerís retail report explores the findings from a recent survey on what customers expect from retail customer service, and the impact of bad support. After reading this report you will learn:

-Why retailers canít afford to skimp on service

-The importance of providing real-time support

-Why personalization is imperative

-How omnichannel support can be a competitive advantage

-The business impact of customer service



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