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State of Service

White Paper Published By: Salesforce
Published:  Jan 14, 2020
Type:  White Paper
Length:  56 pages

For the third edition of our “State of Service” report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine:

• Service organizations’ biggest challenges and priorities
• The changing role of customer service agents
• The impact of artificial intelligence (AI) on the future of customer service
• How mobile workers fit into modern customer service

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