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Published By: Entrust Datacard     Published Date: Nov 15, 2017
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Entrust Datacard
Published By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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customer service, customer loyalty, digital trends, multiple channels, microsoft
    
Microsoft
Published By: Sitecore EMEA     Published Date: Jan 23, 2018
The global beauty company provides an exhilarating example of the power of context-driven commerce. When customers can rely on brands to achieve the outcomes that are important to them, brand owners can shift their focus from nonstop customer acquisition to long-term customer engagement. The Sitecore Experience Platform and the underlying Sitecore Experience Database are foundation technologies for IT organizations wanting to implement context-driven commerce environments that function elegantly today and into the future. Sitecore puts an end to digital retailers’ obsession with cart abandonment, replacing it with opportunities to delight customers with personal, meaningful commerce offers.
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advertising, revenue, customers, social channels, sitecore
    
Sitecore EMEA
Published By: Pure Storage     Published Date: Jan 12, 2018
Deep learning opens up new worlds of possibility in artificial intelligence, enabled by advances in computational capacity, the explosion in data, and the advent of deep neural networks. But data is evolving quickly and legacy storage systems are not keeping up. Advanced AI applications require a modern all-fl ash storage infrastructure that is built specifically to work with high-powered analytics.
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data, deep learning, automated, intelligence, pure storage
    
Pure Storage
Published By: Schneider Electric     Published Date: Feb 06, 2018
Practical tips and advice in this free e-book
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data center facility operations, data center operations, data center facilities, data center management, data center pitfalls
    
Schneider Electric
Published By: LiveRamp     Published Date: Jan 02, 2018
Offrez une meilleure expérience à vos clients. Associez vos données offline et online et déployez-les de façon sécurisée sur des applications marketing pour améliorer l’efficacité de vos campagnes publicitaires. Pour obtenir plus d’informations, consultez notre Guide de 15 minutes sur le Data Onboarding (en anglais).
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mesure, personnalisation, ciblage, reporting, marketing, digital, data
    
LiveRamp
Published By: Group M_IBM Q1'18     Published Date: Dec 19, 2017
For increasing numbers of organizations, the new reality for development, deployment and delivery of applications and services is hybrid cloud. Few, if any, organizations are going to move all their strategic workloads to the cloud, but virtually every enterprise is embracing cloud for a wide variety of requirements. To accelerate innovation, improve the IT delivery economic model and reduce risk, organizations need to combine data and experience in a cognitive model that yields deeper and more meaningful insights for smarter decisionmaking. Whether the user needs a data set maintained in house for customer analytics or access to a cloud-based data store for assessing marketing program results — or any other business need — a high-performance, highly available, mixed-load database platform is required.
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cloud, database, hybrid cloud, database platform
    
Group M_IBM Q1'18
Published By: IBM     Published Date: Nov 08, 2017
In this paper, you'll learn how organizations are adopting increasingly sophisticated analytics methods, that analytics usage trends are placing new demands on rigid data warehouses, and what's needed is hybrid data warehouse architecture that supports all deployment models.
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data warehouse, analytics, ibm, deployment models
    
IBM
Published By: Group M_IBM Q1'18     Published Date: Jan 23, 2018
In this paper, you'll learn how organizations are adopting increasingly sophisticated analytics methods, that analytics usage trends are placing new demands on rigid data warehouses, and what's needed is hybrid data warehouse architecture that supports all deployment models.
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data warehouse, analytics, hybrid data warehouse, development model
    
Group M_IBM Q1'18
Published By: Amazon Web Services     Published Date: Jan 23, 2018
Although no enterprise will be forced to migrate its core enterprise applications to the cloud, enterprises are on the cusp of facing the fork in the road that leads to the cloud. The release of a jointly developed cloud-migration test program from SAP and AWS (Amazon Web Services) will help enterprises address the uncertainty that they will face in estimating the actual time and cost of a migration of HANA to the AWS cloud. Provided by: AWS & Intel
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sap, aws, program, hana, cloud, migrations, ovum
    
Amazon Web Services
Published By: Oracle OMC     Published Date: Nov 30, 2017
Oracle Marketing Cloud is an all-in-one solution that helps retail marketers develop direct relationships with customers through seamlessly orchestrated cross-channel digital experiences—online and offline—that facilitate and strengthen customer interactions across a constantly growing list of digital touchpoints. The result is consistent, relevant, and contextual cross channel experiences efficiently orchestrated to customers wherever they are.
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Oracle OMC
Published By: Oracle OMC     Published Date: Nov 30, 2017
The headwinds facing traditional and online retailers in 2017 are numerous and well documented. Chief among the challenges: a sustained assault on established business models driven by changing consumer behavior and the competitive might of e-commerce giant Amazon. Large big-box players, such as Walmart and Target, are responding to the threat - and embracing the opportunity of e-commerce - by boosting online spending by hundreds of millions or even billions of dollars annually. Yet even the largest and most well-resourced players can’t simply spend their way to success. Competing with Amazon and adjusting to the changing demands of consumers means taking a hard look at the engines driving e-commerce and digital marketing operations, scouring for missed opportunities, and investing in the technologies that will fuel the innovations of tomorrow.
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Oracle OMC
Published By: Oracle OMC     Published Date: Nov 30, 2017
It’s no secret that Account Based Marketing (ABM) has emerged as one of the most buzzed about trends within the B2B marketing world. As ABM evolves from a new, cutting edge tactic into a well known, trusted strategy, some B2B marketers are knee deep within their ABM journey, while others are still in the discovery process, searching for a better understanding before seeking buy-in. Among the array of questions that these marketers have, many are wondering: just how essential is Account Based Marketing to my organization’s success? What challenges are my peers facing when leveraging ABM? How is ROI from ABM being measured? How much success are my peers achieving? And looking ahead, how will ABM fit in the B2B marketing landscape? To better understand these questions, Argyle Executive Forum, in partnership with Oracle Marketing Cloud, surveyed leading B2B CMOs and marketing executives across the U.S. to better understand how they’re incorporating ABM into their marketing strategies, wha
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Oracle OMC
Published By: Oracle OMC     Published Date: Nov 30, 2017
The headwinds facing traditional and online retailers in 2017 are numerous and well documented. Chief among the challenges: a sustained assault on established business models driven by changing consumer behavior and the competitive might of e-commerce giant Amazon. Large big-box players, such as Walmart and Target, are responding to the threat - and embracing the opportunity of e-commerce - by boosting online spending by hundreds of millions or even billions of dollars annually. Yet even the largest and most well-resourced players can’t simply spend their way to success. Competing with Amazon and adjusting to the changing demands of consumers means taking a hard look at the engines driving e-commerce and digital marketing operations, scouring for missed opportunities, and investing in the technologies that will fuel the innovations of tomorrow.
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Oracle OMC
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
D’ici à 2021, le coût de la cybercriminalité pour l’économie mondiale devrait atteindre les 6 000 milliards de dollars, soit deux fois plus que les 3 000 milliards de dollars de 2016. En parallèle à ce que certains qualifient de « pire menace pour les entreprises du monde entier », les gens s'inquiètent de plus en plus de la sécurité de leurs données – non seulement des capacités des cybercriminels à utiliser des données volées pour usurper leur identité, mais aussi de l’utilisation de leurs données personnelles par les entreprises avec lesquelles ils interagissent.
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rgpd, impact, sur, votre, gestion, donnees
    
AstuteIT_ABM_EMEA
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 12, 2018
En un momento en que las empresas pretenden emular la agilidad de desarrollo de las compañías de Internet e innovar en mercados muy competitivos, el desarrollo de las aplicaciones se ha hecho cada vez más complejo. Los ingentes códigos fuente monolíticos que tradicionalmente acompañan a las aplicaciones empresariales ralentizan el lanzamiento de nuevos servicios. Además, la dispersión y aislamiento de los equipos de desarrollo y de operaciones dificultan la coordinación. A eso hay que añadirle que los usuarios son cada vez más exigentes y las empresas deben escalar y monitorizar las implementaciones para poder ofrecer una experiencia satisfactoria y un gran rendimiento. Todo ello, desde luego, sin interrumpir los servicios.
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microservicios, evolucion, arquitectura, aplicaciones, modernas
    
AstuteIT_ABM_EMEA
Published By: Oracle     Published Date: Oct 20, 2017
The Software in Silicon design of the SPARC M7 processor, and the recently announced SPARC S7 processor, implement memory access validation directly into the processor so that you can protect application data that resides in memory. It also includes on-chip Data Analytics Accelerator (DAX) engines that are specifically designed to accelerate analytic functions. The DAX engines make in-memory databases and applications run much faster, plus they significantly increase usable memory capacity by allowing compressed databases to be stored in memory without a performance penalty. The following Software in Silicon technologies are implemented in the SPARC S7 and M7 processors: Note: Security in Silicon encompasses both Silicon Secured Memory and cryptographic instruction acceleration, whereas SQL in Silicon includes In-Memory Query Acceleration and In-Line Decompression. Silicon Secured Memory is the first-ever end-to-end implementation of memory-access validation done in hardware. It
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Oracle
Published By: Oracle     Published Date: Oct 20, 2017
Replacing your aging infrastructure with a modern Oracle SPARC and Solaris architecture boosts the security, efficiency and performance of your data center. But, what about ongoing business growth and expansion? With the same architecture on-premises and in the Oracle Cloud, SPARC provides the easiest, most cost effective approach to modernizing your business infrastructure. Download this whitepaper to completely understand the value of the Oracle SPARC and the 5 reasons to modernize your data center with Oracle SPARC.
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Oracle
Published By: Oracle     Published Date: Oct 20, 2017
Virtually every business-oriented conversation Wikibon has with senior IT leaders includes a discussion of digital transformation. The relevance to this research is the increasing interdependency between organizations and the data they use, create, access, share and store. Digital means data and lots of it; and this data must be protected. The data requirements facing organizations today as a direct result of digital initiatives are unprecedented and require new approaches for protecting and enabling recovery for high value data assets. Governments around the world are trying to keep pace with the digital tsunami and new/evolving regulations will further pressure data protection and recovery requirements. For example, the EU’s General Data Protection Regulation (GDPR) states that organizations must take appropriate measures to ensure the ability to restore personal data “in a timely manner in the event of a physical or technical incident.” Beginning in May of 2018, penalties for non-co
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Oracle
Published By: Cornerstone OnDemand     Published Date: Feb 05, 2018
We have a world of technology at our fingertips, but is it actually leading to stronger, more agile organisations? How do these new tools serve as the catalysts for more productivity and greater executions of companies’ larger marketplace ambitions? In the brief "4 Trends Redefining Performance Management,” we cover: 1. Embracing the Digital Transformation 2. Rethinking Performance Management 3. Rising Employee Engagement 4. Business Insights Download the brief to learn how you can expand HR's role in boosting company success.
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Cornerstone OnDemand
Published By: CyberSource     Published Date: Sep 28, 2017
Our latest report examines the trends and challenges facing fraud managers today and provides the strategies to address them. Learn how your peers are faring, and see how you compare to them.
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CyberSource
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs. Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
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health, global management service, cloud services, technology
    
Virtela Communications, Inc.
Published By: MuleSoft     Published Date: Jan 16, 2018
The future of financial services is under pressure from profound digital disruption. Across the globe, there are forces, both regulatory and customer-led, that open up the market to new entrants and disrupt what customers are buying — and how. The advent of Open Banking is one major influence, with Open APIs paving the way for third-party developers to build applications and services independently. This whitepaper outlines the challenges facing financial services firms and how a new approach to enterprise integration — API-led connectivity — can help banks and financial services firms not only survive, but thrive in an increasingly competitive future. Download this whitepaper to learn: What financial services firms should do about Open Banking, based on the experiences of the impact of PSD2 in Europe How an API strategy could define the future of financial services How a global bank successfully completed a digital transformation initiative
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MuleSoft
Published By: ASG Software Solutions     Published Date: Apr 29, 2010
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
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asg, case management, healthcare, physicians, p4p, hospital case management, case studies, case management bi
    
ASG Software Solutions
Published By: MyOffice24x7     Published Date: Oct 12, 2012
An instructive whitepaper for introducing electronic forms to your organisation, with the view of supplementing or replacing the use of paper forms in its business processes.
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MyOffice24x7
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