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Published By: Genesys APAC     Published Date: Jun 14, 2020
The BPO industry has seen two decades of impressive growth and the Asia-Pacific region has been a big benefactor of this trend. Covid-19 has accelerated the digital challenge for this industry. Service providers need to transform with a sense of urgency as they seek to address the changes in business model and rapidly evolving customer needs. BPOs are aiming to drive tighter integration with end to end organisation business processes as they work towards delivering on outcome-based business models. There is also growing realisation of the importance of enhancing the employee experience to deliver great customer experiences. In this report, we take a closer look at: Growth drivers for the coming decade Technologies that are powering the business transformation The growing importance of employee engagement 4 step roadmap to a successful transformation agenda Best practices in building winning strategies
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Genesys APAC
Published By: Acxiom Corporation     Published Date: Feb 24, 2011
A Chief Marketing Officer's Roadmap. In this paper Acxiom shows how Media Mix Optimization can help overcome the complex challenges of today's marketing. Herein we not only detail both the "Journey" of MMO and its rewards but also how to avoid several key hurdles along the way.
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acxiom, optimization, media mix, mmo, halo effects, cmo, chief marketing officer
    
Acxiom Corporation
Published By: MuleSoft     Published Date: May 04, 2020
With an API ecosystem, businesses can democratize access to their existing assets and capabilities through APIs that can be securely shared with external parties. An API ecosystem extends the value of these APIs by bringing internal and external stakeholders together to share knowledge, tools, and assets. This allows organizations to stay agile, deliver faster, and maximize investments. MuleSoft, in partnership with ProgrammableWeb, has created a baseline methodology for establishing an API ecosystem with a customer-centric mindset. In this whitepaper, you will learn how to: Co-create value partners, customers, and third-party developers. Treat APIs as products through design, delivery, and consumption. Build your organization’s roadmap for creating an API ecosystem.
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MuleSoft
Published By: Dell APAC - EMC     Published Date: Feb 20, 2020
Cloud-based PC management, PC-as-a-service (PCaaS), and digital workspaces are gaining traction as modern approaches to end user computing. Why? They enable organizations to support a great employee experience (EX), alleviate IT management pressure, and enhance the security posture of the enterprise. Above all though, cloud-based management stands out as the backbone of all of these innovations, enabling faster device refresh, better access to apps and data, and a more automated employee onboarding process. Many organizations are ready to make the transition due to the increasing maturity of vendor offerings. The question is: How? This paper outlines the realities of today’s business environment that make cloud-based management necessary, describes the roadmap for the transition, and demonstrates the benefits of cloud-based management for enterprises. In February 2019, Dell commissioned Forrester Consulting to evaluate employee experience and enterprise computing. Forrester conducted a
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Dell APAC - EMC
Published By: Cisco     Published Date: Feb 12, 2016
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
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Cisco
Published By: Relevance     Published Date: Mar 03, 2016
Guthy | Renker required a partner thatcould quickly understand the position of the Proactiv brand within the current competitive landscape of the beauty industry and create a roadmap for rapid growth.
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relevance, organic revenue, brand positioning, competitive landscape, growth, marketing
    
Relevance
Published By: Aria Systems     Published Date: Jun 15, 2016
"Smart Campus: The roadmap of best-practice tips from the top IT education experts A smart campus enables everyone — from administrators to faculty to students — to engage with the entire educational experience anytime, anywhere. Explore the five critical keys to delivering a modern education experience >"
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Aria Systems
Published By: HPE     Published Date: Feb 11, 2015
HP Backup & Recovery Modernization Service leverages proven methodologies and best practices to develop comprehensive data protection solutions for HP StoreOnce Backup.
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HPE
Published By: SAP     Published Date: Nov 16, 2017
View the Journey to the Cloud: SAP Strategy and Roadmap for Cloud and Hybrid Analytics Scenario webinar to find out leading innovations and future opportunities for your organisation.
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SAP
Published By: DELL IS Cloud     Published Date: Feb 18, 2020
Executive Summary It has become the norm for enterprises to deploy workloads across multiple public, private, and edge cloud platforms due to business strategy and technical requirements. To reduce complexity and accelerate business outcomes in this multicloud world, leading IT organizations are seeking to operate more cohesively with a consistent hybrid cloud, which requires a modern, cloud-ready IT infrastructure on-premises to reap the benefits of cloud at scale. Delivering a consistent hybrid cloud can seem daunting; it is a multi-year, multi-phased journey and requires a thoughtful plan to yield success. IDC conducted research to learn more about the obstacles organizations are encountering on this journey, how such obstacles are being overcome, and the outcomes that result. This research, which was sponsored by Dell EMC and Intel, reveals the business value of modernizing IT for cloud readiness and provides a roadmap for organizations to follow along the path to delivering consi
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DELL IS Cloud
Published By: KPMG     Published Date: Dec 05, 2018
As extraordinary advances in technology start to transform the traditional workforce, business leaders must get ready for a future where skilled employees and smart machines will work together. Read this report to find out: what the emergence of AI means for leadership and workforce management how to define a strategic roadmap to understand how AI will impact your organisation how a new concept – ‘workforce shaping’ – is being used by leading organisations preparing for the future.
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KPMG
Published By: KPMG     Published Date: Nov 06, 2019
Political uncertainty, potential trade wars and digital technologies continue to reshape our world, begging the question: Is your supply chain fit for the future? Listen to this webinar now to find out: • How to build an agile, responsive operational network that supports growth • The importance of knowing your customer and suppliers in an end-to-end supply chain • How to use data and insight to gain effective control and improve performance across operations • How to exploit simple, pragmatic digital steps to improve your supply chain performance, today • How to leverage emerging technology to future-proof your supply chain • How to develop new skillsets to help execute your digital roadmap.
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KPMG
Published By: Dell EMC EMEA     Published Date: Feb 18, 2020
Cloud-based PC management, PC-as-a-service (PCaaS), and digital workspaces are gaining traction as modern approaches to end user computing. Why? They enable organizations to support a great employee experience (EX), alleviate IT management pressure, and enhance the security posture of the enterprise. Above all though, cloud-based management stands out as the backbone of all of these innovations, enabling faster device refresh, better access to apps and data, and a more automated employee onboarding process. Many organizations are ready to make the transition due to the increasing maturity of vendor offerings. The question is: How? This paper outlines the realities of today’s business environment that make cloud-based management necessary, describes the roadmap for the transition, and demonstrates the benefits of cloud-based management for enterprises.
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Dell EMC EMEA
Published By: ForeScout EMEA     Published Date: Feb 20, 2020
Forescout provides the device visibility platform for Zero Trust security. The Zero Trust model of information security has become a fixture in both the strategies of enterprise security teams and the roadmaps of security solution developers, and for good reason. Perimeter-focused security architectures that default to high trust levels on the internal network continue to fail disastrously and expensively.
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ForeScout EMEA
Published By: Hewlett Packard Enterprise     Published Date: Jul 08, 2020
Get ready for the era of data. Enterprise IT is entering a new frontier—an era of data gathered, processed, and analyzed at The Edge. Organizations are rapidly preparing for that era. According to IDC: By 2023, over 50% of new enterprise IT infrastructure deployed will be at The Edge rather than corporate data centers—up from less than 10% today By 2024, the number of apps at The Edge will increase 800% above 2019 levels By 2025, there will be 41.6 billion connected IoT devices generating 79.4ZB (zettabytes) of data How can you prepare? Start with secure, scalable & automated networks—networks that can respond to data and where it is processed. Not sure where to begin? Download the latest IDC report and get a roadmap for action, process & success for your network.
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Hewlett Packard Enterprise
Published By: Vmware     Published Date: Dec 16, 2019
The average tenure of a CIO in large organizations has generally been 4.3 years, and it’s a challenge to make significant impact during that time. CIOs need an actionable roadmap based on insights gleaned from their peers that focuses on achieving measurable progress within a 4-5 year time frame. This Executive Perspective identifies the opportunities to create business value and the legacy challenges that must be overcome to become a real change agent in the next five years.
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Vmware
Published By: Salesforce Commerce Cloud     Published Date: Apr 21, 2016
A new survey of more than 300 C-level retail executives reveals where leading retailers are finding opportunities, what distinguishes high-performing retailers from the rest of the pack, the biggest threats, and their long-term views for addressing common challenges. Their experience provides a roadmap for others in finding retail growth.
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retail, demandware, growth, disruptiors, tactice, knowledge management, business technology
    
Salesforce Commerce Cloud
Published By: DELL IS Cloud     Published Date: Apr 07, 2020
It has become the norm for enterprises to deploy workloads across multiple public, private, and edge cloud platforms due to business strategy and technical requirements. To reduce complexity and accelerate business outcomes in this multi-cloud world, leading IT organizations are seeking to operate more cohesively with a consistent hybrid cloud, which requires a modern, cloud-ready IT infrastructure on-premises to reap the benefits of cloud at scale. Delivering a consistent hybrid cloud can seem daunting; it is a multi-year, multi-phased journey and requires a thoughtful plan to yield success. IDC conducted research to learn more about the obstacles organizations are encountering on this journey, how such obstacles are being overcome, and the outcomes that result. This research, which was sponsored by Dell EMC and Intel, reveals the business value of modernizing IT for cloud readiness and provides a roadmap for organizations to follow along the path to delivering consistent hybrid clou
Tags : 
    
DELL IS Cloud
Published By: ForeScout EMEA     Published Date: Apr 28, 2020
The Zero Trust model of information security has become a fixture in both the strategies of enterprise security teams and the roadmaps of security solution developers, and for good reason. Perimeter-focused security architectures that default to high trust levels on the internal network continue to fail disastrously and expensively.
Tags : 
    
ForeScout EMEA
Published By: Oracle     Published Date: Aug 09, 2013
This e-book draws on the insights of independent researchers, Oracle Human Capital Management (HCM) product and industry experts, and Oracle HCM customers. It aims to provide both inspiration and practical roadmaps to simplify workforce management, build the best talent, and help HR leadership make a major contribution to their companies’ overall success.
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driving, hcm, oracle
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
This e-book draws on the insights of independent researchers, Oracle Human Capital Management (HCM) product and industry experts, and Oracle HCM customers. It aims to provide both inspiration and practical roadmaps to simplify workforce management, build the best talent, and help HR leadership make a major contribution to their companies’ overall success.
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driving, hcm, oracle, enterprise applications, human resource technology, business technology
    
Oracle
Published By: Emarsys - APAC     Published Date: Jun 12, 2019
Omnichannel isn’t just another buzzword you can ignore. In fact, today’s most successful marketing strategies all take an omnichannel track that puts customers at the center of a diverse network of interactions and engagements. In this white paper, you’ll learn: • How email can serve as the foundation of your omnichannel strategy • How Artificial intelligence marketing (AIM) can make it possible to not only achieve true 1:1 personalization, but also scale it • How to apply a step-by-step roadmap to your brand’s pursuit of omnichannel excellence
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Emarsys - APAC
Published By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
"The success of your digital strategy requires bridging the gap between your core capabilities and what customers want. Watch this on demand webcast with Forrester’s Vice President and Principal Analyst, Ted Schadler, Michael Fasosin, Chief Strategy Officer, Spindrift & DigitasLBi OSG, and Oracle to learn: - Key trends in consumer online shopping behavior - How to develop a successful digital experience technology strategy and roadmap - The essential components of a modern digital experience platform - How to achieve quick-wins and long term investments simultaneously You will also see a short demonstration of how Oracle's CX Cloud solutions deliver personalized, unified experiences across channels. "
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Oracle Commerce Cloud
Published By: Salesforce Commerce Cloud     Published Date: Oct 04, 2016
Finding growth in an era of unprecedented disruption in retail is, to say the least, challenging. A new survey of more than 300 C-level retail executives reveals where leading retailers are finding opportunities, what distinguishes high-performing retailers from the rest of the pack, the biggest threats, and their long-term views for addressing common challenges. Their experience provides a roadmap for others in finding retail growth.
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retail, consumers, security, performance, opportunities
    
Salesforce Commerce Cloud
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