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Published By: Zendesk     Published Date: Dec 10, 2018
El comienzo de un nuevo capítulo de su negocio (ya sea porque quiere penetrar en un segmento de más alta calidad o porque está añadiendo productos y funciones) significa una excelente oportunidad para expandir con inteligencia sus operaciones de atención al cliente. Ya sabemos que los clientes prefieren el autoservicio cuando tienen a su disposición una base de conocimientos. Un informe de Gartner, calcula que los CIO pueden reducir el costo de la atención al cliente en un 25 % o más si se cuenta con la disciplina apropiada de administración de conocimientos. Si ha estado esperando una buena razón para dar el salto hacia el autoservicio, este informe técnico le demostrará cómo usted y sus agentes de hecho ya están realizando las actividades necesarias para ofrecer un autoservicio de primera, día tras día.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Actualizaciones, actualizaciones, actualizaciones. Todo el mundo las hace, de modo que pregúntese: ¿debería también su negocio actualizar sus sistemas? Parece como si siempre hubiera una versión más reciente, o un mejor tipo de software. Es cierto que la implementación de sistemas nuevos y mejorados puede ayudar a su negocio a crecer y ahorrarle dinero, pero también es importante saber si de verdad merece la pena hacer la transición al nuevo software. Zendesk recientemente le encargó a Forrester Consulting que realizara un estudio para evaluar el impacto financiero de Zendesk en las organizaciones. Forrester entrevistó a cinco clientes y realizó un análisis financiero. En ese estudio, Forrester expone los beneficios y los costos de la familia de productos de atención al cliente de Zendesk, con resultados que indican que hay beneficios de más de $3,8 millones.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Atualizações e mais atualizações. Com todo mundo atualizando, você pode estar se perguntando se sua empresa também deveria atualizar seus sistemas. Parece que sempre há uma versão ou um tipo melhor de software. Ainda que implementar sistemas novos e aprimorados possa ajudar sua empresa a crescer e a economizar dinheiro, é importante saber se o novo software vale a transição. Recentemente, a Zendesk comissionou um estudo da Forrester Consulting, que avaliou o impacto financeiro do Zendesk nas organizações. A Forrester entrevistou cinco clientes e conduziu uma análise financeira. Neste estudo, a Forrester relatou os benefícios e custos da família de produtos de atendimento da Zendesk, e sua análise apontou benefícios de mais de US$ 3,8 milhões.
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
Atualizações e mais atualizações. Com todo mundo atualizando, você pode estar se perguntando se sua empresa também deveria atualizar seus sistemas. Parece que sempre há uma versão ou um tipo melhor de software. Ainda que implementar sistemas novos e aprimorados possa ajudar sua empresa a crescer e a economizar dinheiro, é importante saber se o novo software vale a transição. Recentemente, a Zendesk comissionou um estudo da Forrester Consulting, que avaliou o impacto financeiro do Zendesk nas organizações. A Forrester entrevistou cinco clientes e conduziu uma análise financeira. Neste estudo, a Forrester relatou os benefícios e custos da família de produtos de atendimento da Zendesk, e sua análise apontou benefícios de mais de US$ 3,8 milhões.
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Zendesk
Published By: Schneider Electric     Published Date: Oct 31, 2017
In considering the four principal options of data center modernization, keep in mind that each option need not be treated as a separate and distinct approach. Data center stakeholders may want to combine options in order to better accommodate a particular migration timeline. Or cautious executives may want to simply dabble with the outsourcing option by piloting only a few select applications while still maintaining a core corporate data center. The key critical success factor is the recognition that data center modernization is not a one-time fi x, but rather a critical piece of an ongoing strategy to better service customers.
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modernization, data center, investment, cost effectiveness, business sense, outsourced model, resources
    
Schneider Electric
Published By: IBM APAC     Published Date: Sep 25, 2017
Today, SAP’s solution portfolio looks very different and addresses different business needs than the SAP of a few years ago. Instead of primarily managing back-office enterprise resource planning (ERP) processes such as finance and the supply chain, SAP is evolving into a new type of software company that’s poised to enable digital business. Numerous acquisitions — including leading eCommerce solution hybris and cloud solutions Ariba, Concur, and SuccessFactors — and a new platform strategy based on SAP Hana, an in-memory computing solution, mean that the SAP core is positioned to support real-time digital business in the era of connected everything.
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digital transformation, architecture, business processes, best practices, customer engagement, employee engagement
    
IBM APAC
Published By: CA Technologies     Published Date: Sep 25, 2017
Reports of cyberattacks now dominate the headlines. And while most high-profile attacks—including the major breaches at JP Morgan, Anthem and Slack—originated outside of the victimized organizations, theft and misuse of data by privileged users is on the rise. In fact, 69% of enterprise security professionals said they have experienced the theft or corruption of company information at the hands of trusted insiders. There are also cases where a company’s third-party contractors, vendors or partners have been responsible for network breaches, either through malicious or inadvertent behavior.
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threat analytic systems, siems, firewalls, entity optimization, fraud prevention, ca technologies
    
CA Technologies
Published By: Tenable     Published Date: Aug 07, 2018
"Tenable Research’s analysis shows that how the race begins is a key indicator of how it will end. But, security teams have the power to reclaim the advantage by developing a risk-centric mindset and more agile vulnerability management. Download the report now to: - Find out more about Tenable Research’s analysis of the 50 most prevalent vulnerabilities - Get recommendations on how to reduce the attacker’s seven-day window of opportunity - Learn how real-world threat actor activity can be leveraged to prioritize vulnerabilities for remediation and mitigate the attacker’s first-mover advantage"
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cyber exposure, vulnerability management, vulnerability assesment, vulnerabiility scanner, cyber risk management, cyber risk, cyber security
    
Tenable
Published By: Limelight     Published Date: Feb 16, 2018
Websites are indispensable for many companies to build their profits, but as the threat of cyber attacks increases, websites can also be a serious risk factor. Therefore companies need to simultaneously develop both the convenience and security of websites. This whitepaper outlines the optimal solution for smartly achieving these two aims at the same time.
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content delivery network, cybersecurity, ddos, waf, web application firewall, cdn, distributed denial of serivde, cloud security, ddos attack, digital rights management, drm
    
Limelight
Published By: TigerConnect     Published Date: May 02, 2018
t’s stunning really, that something as basic as communication among your care team members is such a significant factor in your success as a health delivery organization. And yet, it’s proven every day in hospitals and other patient care settings throughout the nation. Every one of these either affects or reflects your ability to complete tasks effectively. At right is a list of metrics that are affected by communications among clinical staff.
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TigerConnect
Published By: TigerConnect     Published Date: May 02, 2018
Hospitals and other care organizations are turning to clinical communication & collaboration solutions—often referred to as CC&C systems—as a way to improve care-team coordination and to expedite care delivery. But there’s an unexpected challenge with this journey. These clinical communication solutions are changing so rapidly, it’s not easy for IT decision-makers to be confident with their vendor selection. You want to pick the best system for your organization, but there are so many factors to consider. And the factors keep changing. At any moment, you don’t know what you don’t know. This Technical Buyer’s Guide is for you if: • You’re an IT professional in a healthcare organization that provides direct patient care. • Your organization is thinking of purchasing a new system to support clinical communications among your clinical and administrative staff. • You’re looking for technical details that will help you choose the best communication solution for your organization.
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TigerConnect
Published By: Red Hat     Published Date: Feb 25, 2019
Dado que Red Hat es un partner de confianza para miles de clientes empresariales, proveedores de software, nube y hardware, y para la comunidad global de open source, una suscripción a Red Hat® Enterprise Linux® le otorga acceso directo a la innovación y el respaldo dentro de la comunidad de open source y de una red de partners certificada y confiable. La tecnología de open source de Red Hat promueve las innovaciones de la actualidad e impulsa los proyectos de tecnología emergente que darán forma al mundo del futuro. Más información.
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Red Hat
Published By: Red Hat     Published Date: Feb 25, 2019
Las aplicaciones de misión crítica para el negocio necesitan una plataforma que haya demostrado ser estable. Red Hat Enterprise Linux le permite obtener resultados empresariales significativos a través de la tecnología al proporcionar una fiabilidad excepcional y una seguridad de nivel militar sin precedentes. Con una suscripción a Red Hat Enterprise Linux Server, usted puede acceder al ecosistema de partners clientes y expertos más grande del sector que le brindan todo el soporte que necesita para alcanzar el éxito más deprisa. Descargar la hoja de datos para saber más.
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Red Hat
Published By: SAP SuccessFactors     Published Date: Oct 04, 2018
IDC considera que RR. HH. es responsable de abordar y entregar los elementos clave de la transformación digital, así como de cambiar la función de RR. HH. en sí. Para ayudar a las organizaciones en este proceso, IDC ha identificado cinco tendencias y acciones claves que apoyan la transformación digital y el desarrollo de RR. HH. Esta herramienta permite a los profesionales de RR. HH. entender las hojas de ruta de entregas para lograr estos objetivos de transformación claves, empezando hoy mismo.
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SAP SuccessFactors
Published By: SAP SuccessFactors     Published Date: Oct 04, 2018
La transformación digital se está produciendo cada vez en más organizaciones y las pequeñas y medianas empresas no pueden permitirse el lujo de ignorarla. En el caso concreto de RR. HH., las barreras para el éxito de la transformación son las personas, el conocimiento y la cultura. Guste o no, el negocio confiará en que el departamento de RR. HH. apoye estas iniciativas y haga que esto suceda desde la base de empleados.
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SAP SuccessFactors
Published By: SAP SuccessFactors     Published Date: Oct 04, 2018
¿Está usted planificando en forma activa para la revolución digital de RR. HH.? La revolución digital de RR.HH. ha llegado y está avanzando a gran velocidad, y las organizaciones están buscando formas nuevas, efectivas y productivas de cumplir con las crecientes exigencias del negocio: agilidad, acceso global 24x7, velocidad y precisión. Las organizaciones líderes saben que necesitan generar disrupción o verse afectados por ella, por lo tanto han comenzado a crear entornos de trabajo completamente nuevos a los que llamamos la revolución digital en el trabajo. Está cambiando la forma en que pensamos y nos relacionamos con el trabajo cotidiano.
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SAP SuccessFactors
Published By: Kindred Hospital Rehabilitation Services     Published Date: Feb 22, 2019
A rehab program is only as good as its staff. Acquiring, retaining and keeping rehab talent engaged is critical for program effectiveness. Staffing issues can burden providers with additional costs and make it hard for them to deliver a consistently high quality of care, but there are key strategies to help relieve the staffing burden. The medical industry is facing a growing talent shortage. Recent estimates predict that America will be short of more than 130,000 doctors by 2025.1 Specialized departments will suffer especially high shortage rates. If healthcare providers want to minimize the impact of this shortage, they must optimize their recruitment and retention practices. This guide details the best strategies for making that happen.
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Kindred Hospital Rehabilitation Services
Published By: Dell EMC Storage     Published Date: Nov 01, 2019
La era digital ha dado pie a la proliferación de los datos que potencian a las empresas modernas. Cuando se aprovechan correctamente, las organizaciones ven el potencial de los datos para impulsar mejores resultados en todos los aspectos del negocio El uso de datos para soportar diferentes flujos de trabajo, el análisis y las actividades transforman la TI en un capital de datos, un recurso digital que impulsará valor del negocio. La medida en que una empresa alinea su organización con respecto a esta mentalidad de capital de datos, ya sea en la manera en que usan los datos y la manera en que se invierte en la tecnología de datos, puede tener un impacto duradero en el éxito de la empresa. En febrero de 2019, Dell EMC e Intel encargaron a Forrester Consulting un análisis que evaluara si la capacidad de aprovechar y aplicar el análisis y los datos en cada oportunidad se está convirtiendo rápidamente en un requisito previo para el éxito. Para probarlo, Forrester llevó a cabo una encuesta g
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Nov 01, 2019
El traslado a los modelos de negocios centrados en los datos está orientado a permitir que las organizaciones conviertan sus datos en un capital de datos. Los requisitos más estrictos de rendimiento, escalabilidad, disponibilidad, flexibilidad y administración del modelo centrado en los datos, exigen que estas organizaciones deban modernizar su infraestructura de almacenamiento y protección de datos a través del proceso de transformación de TI. Esta documentación técnica define el capital de datos, describe cómo aumentar el capital de datos es un ingrediente crítico para la diferenciación competitiva y analiza las implicaciones de la infraestructura de protección y almacenamiento de datos. Luego, recurre a una visión general del portafolio de almacenamiento y protección de datos de Dell EMC, analiza los beneficios que ofrecen estas soluciones a organizaciones interesadas en la creación de la infraestructura más eficaz para maximizar el valor del capital de datos. Download this whitepap
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Nov 01, 2019
Para lograr la agilidad y generar un impacto real en la transformación comercial, se debe adoptar la modernización del centro de datos como una competencia principal. Es crucial tener la infraestructura de TI más actualizada para ser compatible con la escala y la complejidad de un panorama de tecnología cambiante. Las empresas deben incorporar este imperativo mediante la adopción de los principios del centro de datos definido por software y la modernización, además de la automatización de sus procesos de gestión de TI. Quienes lo hagan, impulsarán la innovación del negocio y ofrecerán experiencias de cliente superiores con una tecnología empresarial rápida, segura y confiable. En diciembre de 2018, Dell Technologies encargó a Forrester Consulting la evaluación del valor comercial de infraestructuras modernas en centros de datos empresariales. Forrester realizó una encuesta en línea a 508 tomadores de decisiones tecnológicas de infraestructura de TI en empresas en siete países para expl
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Dell EMC Storage
Published By: SendBird     Published Date: Nov 20, 2019
On this webinar, Accolade Director of Product Management, Hiren Bhavsar and Director of User Experience, Christine Eng shared how Accolade uses in-app messaging to provide better patient engagement and continual care. In this replay you will learn: Why chat is an important piece in delivering better healthcare experience for Accolade How Accolade went about creating a chat experiences for their members How you can plan your in-app chat strategy
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SendBird
Published By: Secure Code Warrior     Published Date: Mar 11, 2020
"Secure Code Warrior's Director of the Americas, Stephen Allor, hosts a webinar with Russ Wolfe of Capital One, in which they discuss the cybersecurity landscape in the BFSI sector. They reveal why financial institutions are the new innovators when it comes to rolling out new initiatives, tools and training in the fight against cyberattacks, and how other organisations can look to them as aspirational examples for secure coding excellence."
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Secure Code Warrior
Published By: LastPass APAC     Published Date: Mar 30, 2020
"LastPass has analyzed over 47,000 businesses to bring you insights into security behavior worldwide. The takeaway is clear: Many businesses are making significant strides in some areas of password and access security – but there is still a lot of work to be done. Use of important security measures like multifactor authentication is up, but the continued reality of poor password hygiene still hampers many business’ ability to achieve high standards of security. In the report, we not only highlight key trends by company size, sector, and location, we provide analysis and recommendations to help IT and business leaders take action where it’s needed most. Download the free report today to see the current state of password security, access, and authentication around the world – and learn what you can do today to better secure your company."
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LastPass APAC
Published By: Verint     Published Date: May 18, 2020
According to Gartner, "Digital transformation in customer service does not negate the need for agents; if anything it reinforces it, and employee engagement is a critical factor. Application leaders will need to support a daunting but lucrative evolution of employee management in the future." Read the report as Verint Systems believe you will find Gartner's key findings, which include: Why employee engagement is an essential strategy, empowered by both technology and management support How digital transformation will impact the relationship between customer service agents and your customers Why automation and a collaborative approach to work can get you closer to providing effortless, consistent and personalised customer service experiences Research by: Gartner, The Future of Customer Service Workforce Engagement Management, 12 April 2019, Jim Davies, Simon Harrison GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and international
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Verint
Published By: IBM APAC     Published Date: Aug 25, 2017
Digital technologies have altered how people and businesses interact. Digital forces have created unprecedented levels of industry dislocation and are fundamentally changing business economics. To succeed in this disruptive environment,organizations will need to offer compelling new experiences, establish new focus, build new expertise and devise new ways of working. Business leaders will face a stark choice: Either digitally reinvent their enterprises, or watch as their businesses decompose around them. Successful Digital Reinvention will involve a fundamental reimagining of how an organization operates and how it engages with its environment.
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technology factors, market factors, macroeconomic, technological disruption, regulatory concerns, socioeconomic factors
    
IBM APAC
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