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Published By: 02 Business     Published Date: Jan 10, 2014
Untapped Opportunity in the world of passenger services.
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02 Business
Published By: MobileIron     Published Date: Apr 06, 2020
9 Reasons Why Microsoft Customers Choose Mobile to Close the Gap
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MobileIron
Published By: Citrix     Published Date: Mar 26, 2020
Modern enterprises must swiftly respond to market conditions and customers’ expectations for personalized, on-demand products and services 24/7. As a result, they are placing a high value on collaboration and knowledge sharing among external partners and virtual teams. In a recent Harvard Business Analytics survey, 68% of organizations who prioritize collaboration said that it helps them outpace their competition by delivering the following benefits: ? Improved customer experience ? A more engaged workforce ? Higher productivity ? Greater operational efficiency Download our latest guide to learn how Citrix ShareFile is the foundation of a secure, collaborative environment — empowering teams to work securely, efficiently and productively while outperforming your competition.
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Citrix
Published By: F5 Networks Singapore Pte Ltd     Published Date: Mar 04, 2020
In today’s information-flooded business world, access to sufficient data isn’t a problem. But we often struggle with a different challenge—inefficient data. Data and analytics are increasingly important tools that help us decide where to invest and develop. They are a critical means of measuring the success of current strategies, justifying decisions, and building confidence in plans for growth. Engagement with customers is what matters, and that engagement is often measured in clicks. We track where site visitors are coming from, how many pages they visit, whether they click on ads and banners, and how long they ultimately choose to interact with our site or service. Without this information, we’d be making decisions in the dark. The hidden ROI of an advanced WAF solution: - Advanced security solutions can help you manage the explosion of bot traffic, while cutting costs and improving overall business outcomes – finding ROI in the automation age. - Eliminating bot traffic results i
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F5 Networks Singapore Pte Ltd
Published By: Automation Anywhere APAC     Published Date: May 08, 2020
ANZ’s Bengaluru hub was having to hire new staff for seasonal trends that included lengthy recruiting processes and senior management’s time and efforts. Once the surge in work was over, they had to scale back. ANZ then started thinking about ways to minimize these types of situations and quickly realized that RPA had to be part of the answer. Read this case study to see how ANZ managed to deploy hundreds of robots in the first six months of automation process and achieved 40% or above of substantial cost reduction in end-to-end delivery time for customers.
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Automation Anywhere APAC
Published By: Automation Anywhere APAC     Published Date: May 08, 2020
Bancolombia is an award winning, full-service institution that provides banking services to customers in 12 different countries. With bots from Automation Anywhere, Bancolombia sifted through structure, semi-structured and unstructured customer data to transform their BPM. Saving a significant amount of time servicing customers, this led to an increase in CSAT numbers and created additional revenue streams. Read the full case study now.
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Automation Anywhere APAC
Published By: F5 Networks Singapore Pte Ltd     Published Date: May 19, 2020
A top 3 Money Transfer service, with over $5 billion in annual revenue, serves customers in over 100 countries. They have hundreds of thousands of agents, millions of clients, and move over $200 billion in principal per year. They faced several challenges that neither they nor their existing vendors were able to resolve. Find out how the global money transfer service partnered with Shape Security and saved $786K in the first month.
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: May 19, 2020
A Fortune 500 retailer, manages a gift card program with a stored value of over $5B. Cybercriminals targeted the program, stealing tens of millions of dollars from the company and its customers. Attackers used credentials spilled from other website breaches to hijack customer accounts and steal funds from gift cards. Traditional defenses, like web application firewalls, intrusion detection and prevention services, and fraud analytics, failed to prevent these ongoing automated attacks. Find out how Shape Security helped to eliminate $10s of millions in fraudulent transactions and chargeback fees.
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: May 19, 2020
When a criminal commits a credential stuffing attack on any Shape customer, Blackfish captures the usernames and passwords that are being used and marks them as compromised. Blackfish then immediately alerts any customers for which those credentials are valid.
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F5 Networks Singapore Pte Ltd
Published By: Verint     Published Date: May 14, 2020
Consumers now want to engage with organisations at any time, on their preferred channel. Learn about the key considerations your Workforce Engagement strategy should adopt in order to deliver the experience customers demand in this eBook from Verint Systems.
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Verint
Published By: Verint     Published Date: May 14, 2020
Verint Systems are seeing more customers than ever move their services to the Verint Cloud, so they can benefit from the latest features and an evergreen platform. If you are ready to begin innovation in the cloud, what should you consider first? Their eBook addresses four questions that you should be prepared to answer.
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Verint
Published By: Verint     Published Date: May 14, 2020
Employees, customers and businesses all demand flexibility. However, creating workplace flexibility can be hard. In this eBook discover how Verint Systems’ Workforce Management solution can help you make the best use of your employees, so they can be more efficient and productive within both an office and remote working environment.
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Verint
Published By: Verint     Published Date: May 18, 2020
According to Gartner, "Digital transformation in customer service does not negate the need for agents; if anything it reinforces it, and employee engagement is a critical factor. Application leaders will need to support a daunting but lucrative evolution of employee management in the future." Read the report as Verint Systems believe you will find Gartner's key findings, which include: Why employee engagement is an essential strategy, empowered by both technology and management support How digital transformation will impact the relationship between customer service agents and your customers Why automation and a collaborative approach to work can get you closer to providing effortless, consistent and personalised customer service experiences Research by: Gartner, The Future of Customer Service Workforce Engagement Management, 12 April 2019, Jim Davies, Simon Harrison GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and international
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Verint
Published By: F5 Networks Singapore Pte Ltd     Published Date: May 18, 2020
A top 3 Money Transfer service, with over $5 billion in annual revenue, serves customers in over 100 countries. They have hundreds of thousands of agents, millions of clients, and move over $200 billion in principal per year. They faced several challenges that neither they nor their existing vendors were able to resolve. Find out how the global money transfer service partnered with Shape Security and saved $786K in the first month.
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: May 18, 2020
A Fortune 500 retailer, manages a gift card program with a stored value of over $5B. Cybercriminals targeted the program, stealing tens of millions of dollars from the company and its customers. Attackers used credentials spilled from other website breaches to hijack customer accounts and steal funds from gift cards. Traditional defenses, like web application firewalls, intrusion detection and prevention services, and fraud analytics, failed to prevent these ongoing automated attacks. Find out how Shape Security helped to eliminate $10s of millions in fraudulent transactions and chargeback fees.
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: May 18, 2020
When a criminal commits a credential stuffing attack on any Shape customer, Blackfish captures the usernames and passwords that are being used and marks them as compromised. Blackfish then immediately alerts any customers for which those credentials are valid.
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F5 Networks Singapore Pte Ltd
Published By: Oracle     Published Date: May 11, 2020
Utilities have faced—and continue to face—unprecedented challenges to their traditional business models in recent years: the rise of distributed energy resources, net-metering policies, stagnant demand and growing energy efficiency requirements are some of those. The rising customer cutlture for utiliteis and cosnumer demands are pushing Technology needs among Utiliteis. Progressive utility innovators embracing the opportunity to open new revenue streams and better serve their customers through rapid technology innovation. Read the latest playbook today to tap into the experts as they dive into: • How consumer demands are pushing technology to the next level • Key consumer trends to consider • Data: where customers and your tech meet • 4steps to your new customer platform
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Oracle
Published By: Oracle     Published Date: May 11, 2020
Your utility customers don’t expect the world of you. They really don’t. They don’t log-in to their utility accounts expecting you to have Uber’s tracking capabilities. We connected a little research on the subject: looking at over 3000 customer feedback sessions, conducting over 6000 surveys and behavioral experiments, pouring over nearly 100 utility websites and spending over 250 hours with utility customer service providers. What did we learn? Your customers desire simplicity, timely details and ease of use. Get your free eBook now
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Oracle
Published By: Oracle     Published Date: May 11, 2020
Without assets, utilities would have very little to do. They are arguably the most important component of the business operation (competing for top place with utility employees and their customers). Despite their critical role, the humble asset has not yet undergone the kinds of transformation in performance management seen in customer engagement or human resource management domains. Approaches in asset management have evolved incrementally over time —with different people, processes and systems accountable for each stage of its lifecycle. This siloed approach results in lack of visibility and missed value at every stage. • How do you work on your assets more efficiently? • Repair vs Replace? How do you answer this question right every time? • You know you need to sit down and plan a better strategy.. but where do you start? We have considered dome of our experts’ deep-dive advice into this e-Book. Download free eBook now
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Oracle
Published By: Corrigo     Published Date: Nov 01, 2019
Think about all the ways your life today is different than it was ten years ago. Think about how you shop, how you get around, how you plan travel, and how you stay in touch. So many things that used to be a hassle are now almost effortless. If your life feels different, it’s because you’re living in a new era – what experts are calling the 4th Industrial Revolution. You’ve probably heard some of the more catch-phrased components – big data, artificial intelligence, deep analytics. Some of these still seem like science fiction, but they are very real, very active, and crucial parts of what we at Corrigo call the Intelligence Economy. In the Intelligence Economy, data is collected, crunched, and activated to solve problems and create greater value for customers, partners, and employees. It’s the information, insights, and automations that enhance experiences, predict needs, strengthen connections, and deliver the right info or action at the right time, in the right way. And the Intellig
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Corrigo
Published By: Rackspace     Published Date: May 11, 2020
Most IT organisations have adopted a ‘Cloud First’ policy to exploit recent changes in the IT service sector and align more effectively with the needs of their business customers. However, the journey to Cloud is not simple. It requires a fundamental change in enterprise architecture, service contracts, internal processes and most of all culture and skills. Adopting an effective ‘Cloud First’ regime requires changes in governance that will help the IT organisation and its business partners to better achieve their mutual goals. These cover core elements such as cost and performance management; compliance and security; standards and frameworks; integration of applications and data; training and reskilling; and minimising business risk. This report sets out the range of exciting new goals that cloud enables – both within the IT organisation and those of its business partners, the principles of effective cloud governance, and the best ways to contract for cloud services.
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Rackspace
Published By: FICO - APAC     Published Date: Apr 22, 2020
This IDC Financial Insights study presents a vendor assessment of worldwide anti–money laundering (AML) solution providers in financial services using the IDC MarketScape model. The technology vendors provided: • An in-depth assessment of their current capabilities and strategies. • Their reference clients were interviewed to assess the vendor's ability to meet the financial institution's (FI's) strategic needs and current requirements. For the purposes of this document, IDC defined AML solutions to include solutions that provide financial institutions the capability to monitor their customers' transaction to identify suspicious activity, generate alerts, and facilitate the investigation of those alerts. Find Out why FICO Tonbeller leads the pack.
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FICO - APAC
Published By: Proofpoint     Published Date: May 05, 2020
AN IN-DEPTH LOOK AT USER AWARENESS, VULNERABILITY AND RESILIENCE Do you have a good sense of how well users understand cybersecurity terms and best practices? Do you know the top issues infosec teams are dealing with as a result of phishing attacks? How about the ways organisations are fighting social engineering attacks? Our sixth annual State of the Phish report delivers critical, actionable insights into the current state of the phishing threat, including: • End-user awareness and knowledge gaps that could be hurting your cybersecurity defences • Impacts of phishing attacks and the ways infosec pros are trying to combat these threats • How Proofpoint customers are approaching phishing awareness training and the ways we’re helping them measure success With this report you will learn how organisations can take a more inward, people-centric view of their vulnerabilities and empower users to become a stronger line of defence.
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Proofpoint
Published By: Larsen & Toubro Infotech(LTI)     Published Date: May 18, 2020
Crisis like COVID-19 make manufacturers rethink who their customers are and how to sell to them. Taking advantage of the platform economy one of our healthcare manufacturing client spun out a great platform quickly to cross sell new services and products to existing clients and increase the wallet share from them. For a manufacturer, it is the ability to create alternate channel of sales without disrupting the existing partnerships and get closer to the consumer.
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Larsen & Toubro Infotech(LTI)
Published By: Salesforce     Published Date: May 15, 2020
The market forces & macro-economic factors that have been impacting retail over the last decade have, in the last few years, got significantly stronger. There is huge opportunity for established and respected brands to innovate the customer offer & the ways customers can interact with the brand in both physical and digital worlds. The global pandemic has also got retailers thinking even harder about how customers can access their offer and what that offer looks like. In this webinar we will discuss the topic with Neil Holden, the GroupIT Director of Halfords, who is working in a business that is already making great progress in their transformation.
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Salesforce
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