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Published By: Collaborative Consulting     Published Date: Dec 20, 2013
The explosion of Big Data represents an opportunity to leverage trending attitudes in the marketplace to better segment and target customers, and enhance products and promotions. Success requires establishing a common business rationale for harnessing social media and determining a maturity model for sentiment analysis to assess existing social media capabilities.
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collaborative consulting, big data, social media, customer sentiment, influence sentiment, govern sentiment, maturity model, generate revenue
    
Collaborative Consulting
Published By: Acxiom Corporation     Published Date: Mar 12, 2014
In July 2013 Acxiom commissioned Forrester Consulting to evaluate how companies use the data they collect from their customers to make better decisions on their marketing campaigns by gauging their experiences and attitudes around their use of and future vision for using customer data across multiple marketing channels. In order to understand this topic, we conducted interviews with 11 executives representing a range of roles and perspectives, including consumer packaged goods companies, financial services organizations, and agencies.
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acxiom, forrester, data, marketing, marketing campaigns, cross channel, customer data, market research
    
Acxiom Corporation
Published By: Dell     Published Date: Feb 04, 2015
This IDC white paper considers the approaching end of extended support for Windows Server 2003 and explores the Windows migration options that are available to customers and the benefits associated with a modernization effort. It also evaluates the risks that customers face if they do not move off of Windows Server 2003 prior to the conclusion of extended support.
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Dell
Published By: Akamai Technologies     Published Date: Aug 17, 2017
As mobile device usage has skyrocketed in recent years, mobile applications have emerged as the key engagement channel for businesses to connect with their most loyal and most valuable customers. Mobile app usage represents more than 85% of total mobile device time, and users now spend more time with apps than they do with television. But while app usage has increased more than 60% over the last two years, the number of apps each user actively engages with has remained fairly steady, at around 27 per month. This means users have a limited appetite for additional apps – but are heavily engaged with the ones they use. So while the mobile web gives businesses broad reach, mobile apps offer a robust link to their best customers. Users who value the company enough to go through the trouble of downloading and installing the app are a brand’s most engaged audience and loyal fan base.
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mobile performance, mobile app, customer engagement, channeling
    
Akamai Technologies
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. The good news is the opposite is also true: When you provide positive experiences, customers will choose your business and tell others, time after time.
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Zendesk Ltd
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. According to the Aberdeen Group, companies doubled the number of channels they use to interact with customers between 2012 and 2017. But there’s a difference between providing support on a few channels and delivering a truly integrated omnichannel solution. Using the Zendesk Benchmark, our crowd-sourced index of customer service interactions from 45,000 participating organizations across 140 countries, we examined why companies are going omnichannel and what sets the companies using Zendesk for omnichannel support apart from everyone else.
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Zendesk Ltd
Published By: Dell     Published Date: Feb 04, 2015
Migrating your enterprise to a modern Microsoft® Windows® operating system is a complex process that can strain IT resources. That’s why Dell is focused on helping customers meet the deadline of the decade: On 14 July 2015 support for Windows 2003 will cease. The strategic value to efficient Windows migration is application, hardware and deployment readiness.
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dell, windows, microsoft, modernization, management, modernization, server, 2003
    
Dell
Published By: Dell     Published Date: Feb 04, 2015
This IDC white paper considers the approaching end of extended support for Windows Server 2003 and explores Windows Server migration options, hardware/software replacements, and support services to help customers tackle a modernization effort. It also evaluates the benefits that customers can enjoy, thanks to a move off of Windows Server 2003 prior to the conclusion of extended support.
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dell, windows, microsoft, modernization, risk, management, modernization, idc
    
Dell
Published By: Micro Focus     Published Date: Jun 07, 2018
As businesses look for new ways to create value for customers through digital experiences, it's clear that some firms are more advanced than others. This report analyzes the characteristics that distinguish the more advanced innovative companies from those just starting their digital journey. Digital leaders can use this analysis to help benchmark their own progress toward becoming a digital business.
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Micro Focus
Published By: HPE     Published Date: Dec 05, 2014
The HP Flex-Bundles for Exchange 2013 are right-sized solutions including servers, storage, networking and services that have been optimized for Microsoft Exchange. There are two HP Flex-Bundles for Exchange. One has been configured for customers who have 200–499 mailboxes and another one for customers with 500-1000 mailboxes. These solutions are low risk investments because HP understands how to build infrastructures for Microsoft environments and applications. HP and Microsoft have the longest standing relationship in the IT industry spanning 30 years. During this time, HP has gained a deep and comprehensive understanding of Microsoft products. HP has more than 34,000 trained Microsoft specialists, with over 13,000 of them attaining Microsoft-certification. HP has been named Microsoft Enterprise Partner of the Year five times and is Microsoft’s largest Gold Certified partner.
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platform, technology, lync, server, sql, flex-bundles, proliant, processors
    
HPE
Published By: HPE     Published Date: Dec 05, 2014
Data is the lifeblood of your business. To compete in today’s global information economy, you need to keep your IT systems up and running and provide consistent and reliable access to business-critical applications at all times. Application downtime or slow performance can mean diminished employee productivity, dissatisfied customers, and lost revenue. But keeping pace with change and managing growth can be a real challenge. Increasing numbers of applications, evolving technology, and rapid data growth are pushing older IT infrastructure to the limit—demanding more storage and bandwidth, greater security and agility, and higher availability than ever before.
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platform, technology, lync, server, sql, flex-bundles, proliant, processors
    
HPE
Published By: HPE     Published Date: Dec 05, 2014
Data is the lifeblood of your business. To compete in today’s global information economy, you need to keep your IT systems up and running and provide consistent and reliable access to business-critical applications at all times. Application downtime or slow performance can mean diminished employee productivity, dissatisfied customers, and lost revenue. But keeping pace with change and managing growth can be a real challenge. Increasing numbers of applications, evolving technology, and rapid data growth are pushing older IT infrastructure to the limit—demanding more storage and bandwidth, greater security and agility, and higher availability than ever before.
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platform, technology, lync, server, sql, flex-bundles, proliant, processors
    
HPE
Published By: HPE     Published Date: May 04, 2015
Better Teamwork, Better Results with HP's Lync Flex-Bundle Solution Count on HP for the just-right Lync implementation for your business. Because when technology is just right, teamwork is never work.
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platform, technology, lync, server, sql, flex-bundles, proliant, processors
    
HPE
Published By: HPE     Published Date: Dec 05, 2014
The HP Flex-Bundles for SMB with SQL Server 2014 were created to include everything that a business needs to easily build a new environment or upgrade an existing one. The following sections cover the server, storage, networking and services building blocks that make up these pre-defined configurations. HP Flex-Bundles are built on the HP ProLiant servers that include some of the latest and most powerful Intel processors. In designing the latest generation of the HP ProLiant server families, HP wanted to not only draw on 24 years of server experience, but also gain from the depth of knowledge and insight from customers.
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platform, technology, lync, server, sql, flex-bundles, proliant, processors
    
HPE
Published By: HPE     Published Date: Mar 23, 2015
With new technologies, new opportunities often emerge, especially in business. The advent of innovations, such as social media and mobile devices, is changing the ways businesses interact with customers and the ways in which customers desire to be engaged. Opportunities arising from the benefits of salesforce automation, business intelligence (BI), and customer relationship management (CRM) applications are providing new levels of insight, helping businesses acquire customers more efficiently and retain those customers longer. As a direct result, organizations that invest in better understanding potential customers are likely to see higher returns than those organizations that possess a more limited understanding of their customer base. Seeking the competitive advantage resulting from improved customer focus, IT organizations have increased investment in business intelligence and analytics and the underlying infrastructure to support those applications.
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HPE
Published By: PulseSecure     Published Date: Apr 01, 2015
Learn how to transition enterprise customers safely to the cloud and see how this will enable service providers to deliver scalable and on-demand, cloud-based deployments with simplicity and agility.
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cloud, pulse secure, security, wireless, mobile access, data center, it management, knowledge management
    
PulseSecure
Published By: Sitecore     Published Date: Feb 26, 2016
Mobile isn’t about devices, it’s about people. Understanding this helps mobile leaders deliver contextual content that creates personalized mobile customer experiences. With a mobile leadership mindset, you can build a platform for increasing engagement and loyalty – and driving better commerce results.
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wireless management, wireless, communications, business practices, commerce
    
Sitecore
Published By: Micro Focus     Published Date: Jun 07, 2018
Technology leaders need to rethink strategic planning in the age of the customer. Technology strategies are too often just collections of loosely related project plans and too focused on tech project delivery milestones. Strategies designed “by IT, for IT” fail to engage business leaders and executives because they don’t explain how tech strategy leads to better customer experience and outcomes. This report explains how technology leaders can create a strategic tech plan that is customer-led, insights-driven, fast, and connected.
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Micro Focus
Published By: DellEMC and Intel®     Published Date: Jan 17, 2017
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
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ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Jan 17, 2017
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Processeur Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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ultrabook, celeron, celeron inside, core inside, intel, le logo intel, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: DellEMC and Intel®     Published Date: Jan 17, 2017
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Intel® Xeon® Prozessor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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ultrabook, celeron, celeron inside, core inside, intel, das intel-logo, intel atom, intel atom inside
    
DellEMC and  Intel®
Published By: Automation Anywhere     Published Date: Jul 16, 2019
Learn how your CIO’s creativity could be crucial to your RPA’s success and understand how to get IT involved in the process. Find out how a collaborative approach to RPA has driven success for some of Automation Anywhere’s customers, including UBS Group.
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Automation Anywhere
Published By: Automation Anywhere     Published Date: Jul 16, 2019
Learn why companies aren’t currently embracing RPA at scale and understand how to tackle different scaling challenges, from reaching the ceiling of a small Proof of Concept to keeping your people and RPA strategies aligned. Find out how scale was successfully achieved for some of Automation Anywhere’s customers, including Bancolombia.
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Automation Anywhere
Published By: Microfocus     Published Date: Apr 11, 2012
The Micro Focus terminal emulation report evaluates the current state of this mature market - providing a snapshot of the industry to help customers make better decisions in their IT environments.
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application modernization, application development, mainframe, mainframe migration, cobol, borland, testing tools, developer tools
    
Microfocus
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