epo

Results 5151 - 5172 of 5172Sort Results By: Published Date | Title | Company Name
Published By: Kinaxis     Published Date: Oct 10, 2019
Small and medium-sized businesses (SMBs) around the world are major drivers of today’s economic growth, representing over 90% of the business population, 60%–70% of employment, and 55% of GDP in developed economies.Their leaders are hard-working, passionate entrepreneurs who face unique challenges, which change and evolve as their businesses grow. This report examines the obstacles SMBs encounter on the road to success, offering insights on the decision-making and actions of business leaders who run them.
Tags : 
    
Kinaxis
Published By: Gigamon     Published Date: May 23, 2019
A new report from Gigamon ATR helps security practitioners understand how Emotet, LokiBot and TrickBot traversed enterprise networks without detection in 2018. It particularly focuses on the malwares’ command and control (C2) and lateral movement, as these behaviors expose opportunities to observe network traffic, discover these threats and reduce risk. The goal: shorter mean time to detection and response, a more mature security program and a balanced approach to mitigating risk.
Tags : 
    
Gigamon
Published By: BeyondTrust     Published Date: Apr 04, 2019
The WannaCry ransomware attack in May 2017 crippled the UK’s National Health Service (NHS) and disrupted a range of organizations across 150 countries. Despite being a relatively unsophisticated attack, WannaCry was able to make such a global impact due to preventable vulnerabilities that had largely gone unaddressed. There were many more attacks in 2017, including high-profile breaches at Uber and Equifax, where heeding cyber-security recommendations may have reduced the impact and fallout. The scale and sophistication of cyber-attacks is not slowing down – ranging from phishing scams to cryptocurrency-based cyber-attacks, to statesponsored attacks on industrial control systems. These attacks present an ever growing challenge and serve as a reminder that organizations cannot afford to be complacent in the face of cyber threats. We’re living in a time when cyberattacks are a matter of when, not if, and security professionals must focus on mitigating their extent and damage. Our 2018 re
Tags : 
    
BeyondTrust
Published By: Oracle EMEA     Published Date: Jun 04, 2019
IT Teams are reporting satisfaction with their organisation’s performance, but the gaps between their aspirations to drive innovation and thei ractions to see it through tell a different story. Across the organisation, respondents are not clear which department owns innovation. On top of that, the organisation is burdened by too many projects, which creates a conflict between quality and quantity. As a result, globally and across all lines of business, the majority of innovation projects do not make it to market. This problem is exacerbated by a lack of collaboration and clear leadership. Fortunately, organisations are placing value on the customer experience, thereby helping to move the business forward. Unfortunately, this momentum is hindered by the lack of priority that the organisation places on talent. Overall, organisations are generating ideas but struggling to execute them due to poor process and lack of focus. As a result, there is a big gap between ambition and ability, a
Tags : 
    
Oracle EMEA
Published By: ExpertVoice     Published Date: Sep 25, 2019
For the second year, we asked 500 panelists their feelings and perceptions regarding the state of brickand- mortar retail. The results may surprise you. Our research found that, although sales associates are generally viewed neutrally, specific sectors such as consumer electronics stores and momand- pop shops have a positive perception. Consumers seek out sales associates who are educated and able to help them make an informed purchase. Our results also confirmed prior reporting1 into the growing fluidity between e-commerce and traditional retail. More than 75 percent of our panelists reported frequently browsing online, then purchasing the product in-store. Sales associates who are educated about the products in their store are more likely to sell more. Brands that ensure that their sales teams have the proper product knowledge maximize the likelihood that consumers will purchase from them.
Tags : 
    
ExpertVoice
Published By: AppZen     Published Date: Jul 17, 2019
Learn how Intuit’s CFO Melanie Gallagher used the findings from AppZen to save hundreds of thousands of dollars in T&E leakage. She went step further to join force with managers and Human Resources across the organization to create standardized policies relating to expense report conduct.
Tags : 
    
AppZen
Published By: Apptio     Published Date: Jul 16, 2019
We know that digital transformation is changing the economics of IT, but is this influencing CXO dynamics and strategic decision-making? To determine this, the Financial Times (FT) Focus partnered with Apptio to survey more than 550 C-suite leaders in technology and finance globally. Download this FT Focus report to discover how to: - Bridge the trust gap and ease tensions between the Office of the CIO and the CFO with accountability and real-time data - Leverage digital transformation to foster greater collaboration and avoid creating blurred responsibilities across the C-suite - Help leaders at global brands embrace AI, reskilling, cloud, Agile, and decentralized decision-making to move at hyperspeed and deliver value.
Tags : 
    
Apptio
Published By: ttec     Published Date: Jul 24, 2019
Artificial Intelligence (AI) has officially entered the (contact center) building. However, it’s not in the way most media reports predicted. Instead of replacing human associates, virtual associates are collaborating with them to work faster and more efficiently, and the hybrid duos are wowing customers worldwide.
Tags : 
    
ttec
Published By: ttec     Published Date: Oct 16, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future.
Tags : 
    
ttec
Published By: ttec     Published Date: Oct 29, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future
Tags : 
    
ttec
Published By: Kustomer     Published Date: Nov 04, 2019
Kustomer’s retail report explores the findings from a recent survey on what customers expect from retail customer service, and the impact of bad support. Download to learn more
Tags : 
“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”, “customer support personalization”, “personalized customer experience”, “customer experience personalization”, “retail customer service”, “retail customer support”, “retail customer experience”, “omnichannel support”, “omnichannel customer experience”, “real-time support”, “real-time customer service”, “real-time customer service”
    
Kustomer
Published By: Kustomer     Published Date: Nov 04, 2019
The 2019 customer service report explores the findings from a recent survey on what consumers expect from customer service, and the impact of bad support. Download to learn more.
Tags : 
“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “personalized customer service”, “customer service personalization”, “personalized customer support”, “customer support personalization”, “personalized customer experience”, “customer experience personalization”, “retail customer service”, “retail customer support”, “retail customer experience”, “omnichannel support”, “omnichannel customer experience”, “real-time support”, “real-time customer service”, “real-time customer service”
    
Kustomer
Published By: InMoment     Published Date: Oct 16, 2019
InMoment surveyed 1,300 U.S. consumers to understand the state of trust and loyalty, as well as customer perception about retailers’ attempts to offer more experiences versus simple transactions. Download the report to read the insight gathered.
Tags : 
    
InMoment
Published By: InMoment     Published Date: Oct 16, 2019
According to research from Digital Banking Report2, FinServ organizations must focus on five crucial CX priorities in order to meet the needs of their evolving clients: Digital Experience Enhancement Advanced Analytics for Personalization Omnichannel Engagement Proactive Sales and Advisory Lifetime Engagement Download the report to read more about the five priorities
Tags : 
    
InMoment
Published By: SAP Concur     Published Date: Aug 07, 2019
"In the ever-evolving business landscape, managing company spend has become progressively more challenging for financial decision makers. Increasing mobile work forces, and an expanding number of vendors and invoices mean more transactions to track and manage. Automating expense, travel and invoicing is a sure way to gain a precise picture of how money is flowing through an organization. Firms of all sizes, geographies, and industries have found that automation is a simple and effective method for improving efficiencies, reducing operating expenditures, and boosting employee satisfaction. Download the report today to learn more about the benefits of automated solutions."
Tags : 
    
SAP Concur
Published By: SAP Concur     Published Date: Aug 07, 2019
"Analyst Report: New growth strategies from cost-conscious businesses Use these insights to navigate business expansion and growth New research from Oxford Economics shows why “cost-conscious” SMBs are growing more successfully than their peers…(hint: more efficient cash flow management). Dig deeper into the data, and you’ll discover why some peers excel at business growth by using processes and tools that allow them to: • Why spending control is linked to smart business expansion • How spend management can improve agility and responsiveness • Which processes to automate for continued growth"
Tags : 
    
SAP Concur
Published By: SiteImprove     Published Date: Sep 13, 2019
This report is an attempt to understand what marketing leaders view as their top issues with regard to corporate websites and broader digital presences, and to identify their focus areas today and over the next 12 months. The results point to a desire for marketers to optimise the customer experience across every touchpoint. That aim is commendable but, as our research makes clear, there are serious obstacles along the way.
Tags : 
    
SiteImprove
Published By: SAP Concur     Published Date: Sep 25, 2019
"This IDC study reviews the competitive market for travel and expense management software in 2018. ""Industry leaders need to leverage advanced technologies to augment their capabilities for streamlining approvals, combating fraud, and maintaining compliance. Many of these technologies have taken large leaps forward in terms of usability and accuracy over the past 24 months,"" said Kevin M. Permenter, research manager for Enterprise Applications with IDC. There is no magic formula to rid the business of the burden of noncompliance. Download this report to find out how organisations can minimize risk for noncompliance and fraud amidst rapid international growth. "
Tags : 
    
SAP Concur
Published By: Workday     Published Date: Sep 30, 2019
To succeed in today’s ever-changing business world, you need technology that helps you change along with it. This Gartner report offers a strategic roadmap for evolving the way your organization works, including how to more strongly align HR and IT and key considerations for investing in and deploying HCM technology.
Tags : 
    
Workday
Published By: Workday     Published Date: Sep 30, 2019
f you’re updating your technology strategy for today’s fast-paced era of disruption, then consider moving to the cloud. Read this Gartner report to learn how other IT leaders are upgrading their technology foundations and the value cloud-based solutions can deliver. 
Tags : 
workday inc (wday), career development, employee engagement, human capital management, human resource management
    
Workday
Published By: HERE Technologies     Published Date: Oct 01, 2019
There are many challenging tasks when developing autonomous driving features to cope with the various changes to the environment. Often lane markings are faded or are covered with snow or dirt and can be difficult for a camera-based detection system. In this report, VSI addresses the application of HD map assets to improve the safety and performance of automated vehicle features within the context of lane keeping and trajectories. VSI has been examining applications of HD maps in our test vehicle. In a previous report, we discussed map-based Adaptive Cruise Control (ACC) using the advised speed attributes from HERE’s HD map data. In this report, we apply HERE’s HD map data to a lane keeping application and examine performance of lane keeping with a map-based approach compared to a camera and computer vision-based approach.
Tags : 
    
HERE Technologies
Published By: Oracle EMEA     Published Date: Oct 11, 2019
This webinar demonstrates how Autonomous Database benefits your whole organisation. It’s so easy to use – simply load and run. And there’s no need to be an expert, business colleagues with no machine learning experience can use Autonomous Database in an intuitive way. Your role is key in empowering them to gain insights and generate reports from real-time data.
Tags : 
    
Oracle EMEA
Start   Previous    193 194 195 196 197 198 199 200 201 202 203 204 205 206 207     Next   End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.