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Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Pour les clients des grandes entreprises, IDC prévoit que le flash continuera de devancer la croissance du disque dur, et que la capacité des SSD expédiée augmentera de plus de 75 % d'une année sur l'autre2 . Cette progression s'explique notamment par les prix qui baissent plus rapidement que prévu. Les recherches actuelles indiquent qu'en termes de coût total de possession (CTP) sur quatre ans, le flash deviendra le support au coût le plus faible pour presque tout le stockage à compter de 20163 . Le CTP du flash continuera de décliner jusqu'en 2020, offrant un retour sur investissement que les solutions à disques rotatifs ne pourront pas égaler.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Pour une entreprise type, le volume de données devant être gérées et protégées augmente d'environ 40 % par an. Ajoutez à cela les exigences de performances des nouvelles applications, de temps de réponse instantanés, de disponibilité continue et d'accès en tout lieu et en tout temps. Avec de telles exigences, les responsables des datacenters sont confrontés à des défis de stockage qui ne peuvent pas être relevés à l'aide de technologies de disques rotatifs traditionnelles.
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Hewlett Packard Enterprise
Published By: SAP SME     Published Date: Apr 10, 2018
La industria de manufactura discreta es un facilitador clave de éxito en otras industrias, es por eso que necesitan reconocer y adoptar nuevas prioridades estratégicas para triunfar. Obtener una ventaja digital requiere la adopción de nuevas tecnologías, el aprovechamiento de los datos y la optimización de los procesos de negocio necesarios para impulsar la innovación y el valor central del negocio. Nuevas tecnologías como IoT e Inteligencia Artificial pueden ayudar a aprovechar la gran cantidad de datos que generan las empresas de fabricación y convertirlos en impulsores de éxito.
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SAP SME
Published By: Microsoft     Published Date: Mar 23, 2018
Stellen Sie sich vor, Sie hätten zu jedem Ihrer Kunden eine Beziehung, die auf Vertrauen basiert. Wie würden sich Ihre Vertriebsziele verändern, wenn Sie allen neuen Interessenten relevante, punktgenaue Einblicke bieten könnten, die ihren Erfolg steigern? Dies ist zum Teil auf die permanenten Weiterentwicklungen bei den vorhandenen Tools und Technologien zurückzuführen; ausschlaggebender ist jedoch der Wandel, der sich im Denken und Handeln auf Käuferseite vollzogen hat.
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herausforderung, lösung, automatisierung, geschäftsbeziehungen, microsoft
    
Microsoft
Published By: Evariant     Published Date: Apr 09, 2018
Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Evariant     Published Date: Apr 09, 2018
If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly. Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Concur ENT     Published Date: May 11, 2018
VAT rules can be complex, HMRC – a gauntlet. In this eBook, we demystify some of the facts around compliance, tax and expense management. The British economy has gone from boom to bust. The recession followed by a long period of austerity and caution has altered spending behaviours while the government has increasingly cracked down on tax evasion and fraud. HMRC has become more focused on assisting businesses of all sizes to comply with their policies and implement good governance when it comes to finances. Nevertheless, the reality can sometimes be confusing and the penalties for getting it wrong – severe. Many businesses outsource their tax management to experts or muddle through, running the risk of non-compliance. There’s a real need for unambiguous, helpful advice about expenses, VAT and HMRC compliance. We’ve created this guide to help shine some light on the processes, practices and behaviours around tax and expenses based on some of the frequently asked questions we receive. Wh
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Concur ENT
Published By: Mitel     Published Date: Apr 25, 2018
Businesses today are increasingly turning to Unified Communications as a Service (UCaaS) to meet their cloud communications needs. But how do you know which offering is right for you? This eGuide outlines 2 categories -- and questions within each -- to help you evaluate UCaaS providers and ensure you make an informed decision hat will benefit your business for years to come.
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evaluation, ucaas, providers, service, businesses
    
Mitel
Published By: Carbonite     Published Date: Jan 04, 2018
Malware that encrypts a victim’s data until the extortionist’s demands are met is one of the most common forms of cybercrime. And the prevalence of ransomware attacks continues to increase. Cybercriminals are now using more than 50 different forms of ransomware to target and extort money from unsuspecting individuals and businesses. Ransomware attacks are pervasive. More than 4,000 ransomware attacks happen every day, and the volume of attacks is increasing at a rate of 300 percent annually. According to an IDT911 study, 84 percent of small and midsize businesses will not meet or report ransomware demands. No one is safe from ransomware, as it attacks enterprises and SMBs, government agencies, and individuals indiscriminately. While ransomware demands more than doubled in 2016 to $679 from $294 in 2015, the cost of remediating the damage and lost productivity is many multiples higher.
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Carbonite
Published By: Carbon Black     Published Date: Apr 10, 2018
With breaches today often going undetected for months or years, many organizations must now accept the very real possibility that intruders have already compromised their systems, regardless of the organization’s security posture. Today, compromises are measured in minutes and the speed of response is measured in days. Enterprises the world over are realizing that to close the gap, they need to evolve their security operations from being a largely reactive unit (waiting for alerts that indicate a threat) to being proactively on the hunt for new attacks that have evaded detection. When an incident does occur, the speed of your response will dictate the extent to which you can minimize the impact. In the case of a malicious attack, it takes on average over 7 months to identify a breach, and nearly two and a half additional months to contain the incident. Every second counts, and while the clock is ticking, the cost of the breach is rapidly increasing as well. Breaches that take over 3
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Carbon Black
Published By: Genesys     Published Date: Feb 21, 2018
The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
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gartner, contact center, infrastructure, magic quadrant
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Get Gartner’s Complete Analysis of The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact center infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute. Get the complimentary report now to: • Compare contact center vendors and see which quadrant they are aligned to • Review the latest market outlook including on premise and cloud deployment choices • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement For the ninth year, we are honored to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organizations of all sizes, both in the cloud and on premise.
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gartner, contact center, infrastructure, magic quadrant
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: • How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that far exceed those of previous generations • The benefits of utilizing a platform built on microservices architecture • How to take your business to the next level with a built to scale cloud contact center platform
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cloud contact center, ebook, cloud 2.0 model, microservices architecture
    
Genesys
Published By: IBM     Published Date: Mar 29, 2018
Evaluating cloud providers and looking for a trusted technology partner? Focus on these five vital aspects of cloud security.
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security, cloud platform, cloud security
    
IBM
Published By: ADP     Published Date: May 02, 2018
How do you create competitive advantage and protect it to build a successful organization for the future? Smart organizations are rethinking their strategies: how to elevate the strengths and productivity of their people and identify the right approach to protect their people and data.
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talent acquisition, talent activation, security, data protection
    
ADP
Published By: NetApp     Published Date: Mar 06, 2018
Read the Industry Update from Evaluator Group to learn what a transforming NetApp means not just for NetApp, but for a data-driven world.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Progress     Published Date: Mar 26, 2018
In our 37-criteria evaluation of enterprise health cloud providers, we identified the 10 most significant ones — ClearDATA, CloudMine, IBM, Kinvey, Medable, Microsoft, MphRx, NTT DATA, Salesforce, and SAS — and researched, analyzed, and scored them. This report shows how each provider measures up and helps healthcare CIOs make the right choice.
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Progress
Published By: Dassault Systèmes     Published Date: May 09, 2018
Today’s thriving High-Tech sector is driven by shrinking product lifecycles, rapid innovation, distributed engineering/manufacturing—and highly demanding customer expectations. The industry needs to deliver on multiple fronts, including: • Embed customer-centric innovation throughout the lifecycle: Only with customer experience at the core can companies stay ahead. • Tame ideas into executable products: Detecting early trends and using customer feedback is vital. • Manage complexity better: Increasing visibility of all product data helps build and manage digital models to use in every business function from R&D to field service. • Create relevant connected systems: High-Tech innovators use IoT for an ongoing dialogue of customers, devices and manufacturers. • Provide agility to compete on software, hardware and service: Customers want value from every interaction. Download your targeted industry analysis to learn more.
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Dassault Systèmes
Published By: Dassault Systèmes     Published Date: May 09, 2018
Discerning and demanding consumers expect meaningful retail interactions. Creating new world-class experiences is vital to differentiate products and boost profits in the consumer goods market. • Let me shop when and how I want: Technology to research and buy products defines consumer behavior, driven by social media’s “see now, buy now” mentality. • Give me relevant data: With ever-expanding information, every touchpoint should have customer data that matters. • Give me a truly unique experience: Innovative retailers use new partners and tools to deliver personalized consumer experiences. • Pair my products with consistently good service: New customer service technologies are crucial in a world with more consumer/retailer choices. • Make my retail environments better: Consumers want memorable, differentiated experiences in user-friendly digital and physical retail environments. I invite you to download your targeted industry analysis and uncover the expectations to take into account a
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Dassault Systèmes
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
In un contesto dove le imprese cercano di replicare le modalità agili di sviluppo delle Internet company e di innovare in mercati altamente concorrenziali, lo sviluppo di applicazioni è diventato sempre più complesso. La grande mole di codice sorgente monolitico tradizionalmente alla base delle applicazioni aziendali rendono difficile avviare rapidamente nuovi servizi. Lo sviluppo distribuito e settorializzato e la distribuzione geografica dei team di sviluppo e di operations portano a problemi di allineamento aziendale. A tutto ciò si sommano le aspettative crescenti degli utenti, che rendono necessari un dimensionamento efficace e un monitoraggio costante delle distribuzioni per assicurare ai clienti prestazioni elevate e un’esperienza uniforme. E naturalmente, il tutto deve essere realizzato assicurando una disponibilità continua dei servizi.
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microservizi, l'evoluzione, dello, sviluppo, applicazioni
    
AstuteIT_ABM_EMEA
Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
    
LogMeIn
Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
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customer, support, faq, credit
    
LogMeIn
Published By: CloudTask     Published Date: May 11, 2018
As a B2B marketer, the process of nurturing and generating new leads is always tricky business. Chasing high quality and relevant leads requires a considerable amount of time, energy and resources to be invested into email marketing campaigns, social media management and educational content such as blogs, whitepapers and eBooks. While live chat support has been around for about a decade, only in recent years and especially in the age of the smartphone, are B2B companies capitalizing on it as a channel to generate and nurture leads.
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CloudTask
Published By: Alight Solutions     Published Date: May 07, 2018
Choosing a payroll provider is never easy. Read the top questions you should be asking to assess payroll providers.
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payroll provider, tax vendor, garnishments, quality assurance, tax reconciliation, payroll on cloud, payroll service, tax filing, workday, workday payroll, cloud services
    
Alight Solutions
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