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Published By: Rohde & Schwarz Cybersecurity     Published Date: Nov 30, 2017
Advanced persistent threats (APTs) are stealthier and more spiteful than ever. Sophisticated techniques are used to quietly breach organizations and deploy customized malware, which potentially remains undetected for months. Such attacks are caused by cybercriminals who target individual users with highly evasive tools. Legacy security approaches are bypassed to steal sensitive data from credit card details to intellectual property or government secrets. Traditional cybersecurity solutions, such as email spam filters, anti-virus software or firewalls are ineffective against advanced persistent threats. APTs can bypass such solutions and gain hold within a network to make organizations vulnerable to data breaches.
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it security, vendor, malware, analysis, service, malicious attacks, network, traffic
    
Rohde & Schwarz Cybersecurity
Published By: Schneider Electric     Published Date: Feb 06, 2018
The growth and importance of edge and cloud-based applications are driving the data center industry to rethink the optimum level of redundancy of physical infrastructure equipment. Read our recommendations for evaluating resiliency needs in White Paper 256: "Why Cloud Computing is Requiring Us to Rethink Resiliency at the Edge."
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edge computing, data center, cloud computing, cloud based applications
    
Schneider Electric
Published By: Oracle Dyn     Published Date: Dec 06, 2017
Every user’s first interaction with your website begins with a series of DNS queries. The Domain Name System (DNS) is a distributed internet database that maps human-readable names to IP addresses, ensuring users reach the correct website when entering a URL. DNS mappings are maintained in special-purpose servers called DNS nameservers. When a user enters your company’s URL, a DNS query is routed to a DNS nameserver containing the address mappings for your company’s internet domain.
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traffic, dns, internet, visibility, programming, interfaces, optimization, routing
    
Oracle Dyn
Published By: Carbonite     Published Date: Jan 04, 2018
Find out five good reasons to consider disaster recovery as a service (DRaaS) and use our buyer’s cheat sheet to make sure you are asking the right questions when evaluating a DRaaS solution.
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Carbonite
Published By: Carbonite     Published Date: Jan 04, 2018
Backup alone is not enough anymore. Businesses today must put a range of recoverability options in place. That’s why it is encouraging to see Carbonite, a data protection company with cloud and hybrid offerings, making fresh moves to help organizations evolve beyond legacy backup. Years ago, Carbonite pioneered cloud backup for endpoint devices. Then it expanded, buying EVault in 2015 and DoubleTake in 2017. Just as Carbonite has long been at the forefront of offering what people need from cloud-based data backup, it now appears to be just as intent on providing what IT organizations need—hybrid data protection media and mechanisms.
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Carbonite
Published By: Carbonite     Published Date: Jan 04, 2018
It’s the moment every IT department dreads: A data loss event takes your business offline and the countdown clock begins. Despite spending countless hours safeguarding against and preparing for this moment, the impact of downtime is immediate and all-consuming. While IT pros can’t always avoid data loss events, they can prepare for them to ensure minimal downtime. To better understand the IT experience during a data disaster, EVault commissioned Spiceworks Voice of IT to survey IT pros regarding disaster recovery practices and perceptions. All survey respondents were based in the U.S. and have influence over backup/disaster recovery purchase decisions. This e-book will explore the impact of downtime and data loss on IT departments for small and midsize businesses.
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Carbonite
Published By: Jamf     Published Date: Jan 18, 2018
Ace your migration with a manageable timeline. Once the decision is made to switch MDM solutions, the first step is to construct a logical, achievable timeline. The timeline should include critical milestones, financial considerations, school breaks, or any other factors that may impact implementation success. Choose a time when devices can be out of use in order to give IT time to make the transition without impacting users. Download this whitepaper to learn more!
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Jamf
Published By: Symantec     Published Date: Dec 13, 2017
Enterprise’s are increasingly under threat from sophisticated attacks. In fact, research has found that threats dwell in a customer’s environment an average of 190 days1. These Advanced Persistent Threats use stealthy techniques to evade detection and bypass traditional security defenses. Once an advanced attack gains access to a customer environment the attacker has many tools to evade detection and begin to exploit valuable resources and data. Security teams face multiple challenges when attempting to detect and fully expose the extent of an advanced attack including manual searches through large and disparate data sources, lack of visibility into critical control points, alert fatigue from false positives, and difficulty identifying and fixing impacted endpoints.
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investigation, exposure, attacks, endpoints, network, email, cloud, security
    
Symantec
Published By: Oracle OMC     Published Date: Nov 30, 2017
Oracle Marketing Cloud is an all-in-one solution that helps retail marketers develop direct relationships with customers through seamlessly orchestrated cross-channel digital experiences—online and offline—that facilitate and strengthen customer interactions across a constantly growing list of digital touchpoints. The result is consistent, relevant, and contextual cross channel experiences efficiently orchestrated to customers wherever they are.
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Oracle OMC
Published By: Oracle OMC     Published Date: Nov 30, 2017
Executing a data-driven digital advertising campaign, with a clear understanding of your target, provides you with marketing that is accountable based on revenue. And this data-driven approach is better for your prospects and customers due to relevance. Relationships thrive when you’re communicating in context on a oneto- one basis. Marketing has the opportunity to reinvent itself as a core part of a company’s revenue engine.
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Oracle OMC
Published By: Oracle OMC     Published Date: Nov 30, 2017
Successful email marketing, demand generation, and lead management processes hinge on a modern strategy closely aligned to buyer needs and expectations across all phases of the buying process. Using a wide spectrum of digital channels, today’s buyers employ an extensive network of tools and resources to make the most informed purchase decisions. The Modern Marketing era is driven by the self-educated buyer who marketers must engage to achieve a relevant, targeted, and value-based customer experience. Marketers are increasingly enhancing their understanding of how data can fuel the delivery of meaningful interactions. This access to vast sources of information that marketers are applying to execute and achieve more refined marketing simply can’t be gleaned manually.
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Oracle OMC
Published By: Oracle OMC     Published Date: Nov 30, 2017
Today’s consumers are demanding: they have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy to use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers. Oftentimes, however, when it comes to marketing to consumers there are two dynamics. On one hand you have what consumers say they want out of a customer experience. On the other hand, there is what they actually receive. What they want are experiences that are personalized, contextually relevant, and consistent— regardless of online or offline channel or lifecycle stage. What they too often get, however, are experiences that are disconnected, not contextually relevant, and inconsistent across channels and lifecycle stages.
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Oracle OMC
Published By: Vonage Business     Published Date: Jan 19, 2018
In the digital era, the customer experience is the new battleground for differentiation. Businesses must make digital interactions personal and contextually relevant with every interaction to thrive and meet today’s consumer’s expectations. Cloud-based unified communications, integrated business applications, and CPaaS is the winning combination to enable contextual communications across the customer value chain. Download the whitepaper.
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digital, transformation, communications, value chain, customer, applications, vonage
    
Vonage Business
Published By: Staples Business Advantage     Published Date: Jan 26, 2018
As a Staples Business Advantage® customer, exclusive content is just one of the perks you can access any time. In this white paper, you’ll learn how to evaluate your current state and how to reach your goal, from security and infrastructure to staffing and budget.
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infrastructure, staffing, budget
    
Staples Business Advantage
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Today’s customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
The demand for databases is on the rise as organizations build next-generation business applications. NoSQL offers enterprise architecture (EA) pros new choices to store, process, and access new data formats, deliver extreme web-scale, and lower data management costs. Forrester’s 26-criteria evaluation of 15 big data NoSQL solutions will help EA pros understand the choices available and recommend the best for their organization. This report details our findings about how each vendor fulfills our criteria and where they stand in relation to each other to help EA.
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nosql, market, industries, strategy, presence, vendor
    
AstuteIT_ABM_EMEA
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
MongoDB is an open-source, document database designed with both scalability and developer agility in mind. MongoDB bridges the gap between key-value stores, which are fast and scalable, and relational databases, which have rich functionality. Instead of storing data in rows and columns as one would with a relational database, MongoDB stores JSON documents with dynamic schemas. Customers should consider three primary factors when evaluating databases: technological fit, cost, and topline implications. MongoDB's flexible and scalable data model, robust feature set, and high-performance, high-availability architecture make it suitable for a wide range of database use cases. Given that in many cases relational databases may also be a technological fit, it is helpful to consider the relative costs of each solution when evaluating which database to adopt.
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total, cost, ownership, comparison, mongodb, oracle
    
AstuteIT_ABM_EMEA
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
In un contesto dove le imprese cercano di replicare le modalità agili di sviluppo delle Internet company e di innovare in mercati altamente concorrenziali, lo sviluppo di applicazioni è diventato sempre più complesso. La grande mole di codice sorgente monolitico tradizionalmente alla base delle applicazioni aziendali rendono difficile avviare rapidamente nuovi servizi. Lo sviluppo distribuito e settorializzato e la distribuzione geografica dei team di sviluppo e di operations portano a problemi di allineamento aziendale. A tutto ciò si sommano le aspettative crescenti degli utenti, che rendono necessari un dimensionamento efficace e un monitoraggio costante delle distribuzioni per assicurare ai clienti prestazioni elevate e un’esperienza uniforme. E naturalmente, il tutto deve essere realizzato assicurando una disponibilità continua dei servizi.
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microservizi, l'evoluzione, dello, sviluppo, applicazioni
    
AstuteIT_ABM_EMEA
Published By: Mimecast     Published Date: Apr 18, 2017
"To tackle today’s cyber threats, IT security leaders must rethink traditional security strategies. Email security in particular has become a victim of its own success and requires a radical rethink, having played a key role in several high-profile security breaches. Today’s threats, like spear-phishing, are designed to bypass traditional Secure Email Gateway defenses, often taking advantage of end users who are considered the weakest link in business email security armor. A zero-trust approach to email security is needed. This white paper discusses how: - CISO’s should carefully assess email security as part of a strategic security review - IT Managers can evaluate the state of current email defenses and take tactical action to strengthen them - Security Administrators can deliver best-practice defense in depth for email - Organizations can remove a reliance on trust to more effectively protect information, their network and employees. "
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email security, cyber threats, it security, phishing
    
Mimecast
Published By: Mimecast     Published Date: Aug 22, 2017
An Email Security Risk Assessment conducted this year by Mimecast re-examined more than 40 million emails that had been OK’d by various security solutions, including Office 365. Of those, more than 19,000 were found to be “dangerous file types,” infected with malicious malware attachments or cleverly disguised impersonation attacks. This expert white paper explores how you can close Office 365 email security gaps. Learn considerations for evaluating security services that can bolster your email security.
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office 365, email security, risk assessment, security services, malware, security solutions
    
Mimecast
Published By: Mimecast     Published Date: Oct 09, 2017
Traditional archiving no longer works for the modern business world. According to 2017 research by Vanson Bourne and Mimecast, 88% of global organizations say they’ve encountered problems with their existing archiving solution. There’s a better way. Your perfect-world archive is achievable. Download your copy of the Mimecast E-book, It’s Time to Break-Up with Your Old-School Archive to discover more eye-opening research about the state of email archiving today. In this E-book, you’ll learn: • Why legacy archiving systems don’t cut it for mobile workers • How your organization must outgrow bad archive habits to success
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mimecast, legacy archiving, vanson bourne, email archiving
    
Mimecast
Published By: VMware     Published Date: Dec 05, 2017
"Are you planning a migration off Citrix XenApp or XenDesktop? Or looking for ways to make them run as good as you thought they should? Then this is the session for you. Come hear from the architect of VMware's Citrix migration and enhancement strategies as he explains how key VMware technologies such as Horizon, App Volumes, Instant Clone and NSX can help. We will dive deep on how to evaluate the state of the Citrix environment, assess project requirements and review real world scenarios. By the end of the session you will know all about the best-practices, tools and services available to ensure your project is a complete success. Download the webinar to learn how VMware technologies can help solve your Citrix problems!"
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vmware, citrix, app volumes
    
VMware
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