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Published By: Workday     Published Date: Mar 26, 2019
As the competitive landscape of the professional services industry changes, do you have a plan to streamline your internal processes and build a competitive advantage? Watch this webinar replay to learn about the pitfalls firms face when trying to achieve operational efficiencies, and gain strategies for streamlining your internal processes.
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Workday
Published By: Workday     Published Date: Sep 14, 2018
Customer insight professionals won’t want to miss this Forrester report on professional services automation (PSA) tools. See how Workday and other vendors perform when it comes to functionality, vertical market focus, and more. Read the report to get an overview of 17 PSA providers, along with recommendations to help you find a vendor that fits your firm's needs.
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Workday
Published By: Workday     Published Date: Sep 19, 2018
Hoarding data isn’t doing much to help your financial services firm if you can’t easily combine data from multiple sources and quickly run analytics. But there is a way to turn those heaps of data into actionable insights to get clearer answers to your biggest questions and better drive your firm’s strategy. Read the blog to learn how to improve your back end to go from data hoarding to decision-making.
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Workday
Published By: Workday     Published Date: Mar 25, 2019
In this report, Aberdeen Group explores the performance and capabilities of leading professional services firms to help you understand how PSA can help you better manage resources and inspire employees.
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Workday
Published By: uberVU via HootSuite     Published Date: Jan 17, 2014
Customers now expect the same level of service on social media from financial firms, insurance providers, and other regulated enterprises as they receive from technology and retail companies. But without the right compliance controls in place, your organization could violate customer privacy rules and other regulatory guidelines. Are you taking the right steps to ensure compliance?
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compliance, social media, social media management, enterprise, hootsuite
    
uberVU via HootSuite
Published By: Symantec     Published Date: Oct 19, 2012
Endpoint protection platforms continue to struggle to block typical malware threats, and are even less effective with low-volume targeted attacks. A few vendors have started to provide proactive tools - which ones are currently best-of-class?
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endpoint protection, symantec, data security, proactive tools, security analysis, security, business technology
    
Symantec
Published By: The Starr Conspiracy     Published Date: Jun 23, 2017
2015 and 2016 were big for HCM tech startups. Hundreds of new companies were launched and hundreds of sophomore companies received new and bigger rounds of investment from angels, venture capitalists, private equity firms, rich uncles, and poor saps. It’s a bona fide gold rush.
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The Starr Conspiracy
Published By: Tintri     Published Date: Jun 04, 2013
Global capital management firm overcomes VM storage performance bottlenecks with Tintri
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storage costs, flash storage, performance bottlenecks, virtualize workloads, vm storage management, it management
    
Tintri
Published By: Adobe     Published Date: Nov 02, 2018
Every day, demanding customers, unforeseen competition, and disruptive new technologies hammer home that we have entered the age of the customer, where established business operations no longer work. Yet, most marketing functions still rely on decades-old methods that undermine their ability to create post-digital brand experiences and help their firms become customer-focused. Smart CMOs recognize that it is time to pivot their marketing function around the customer, rather than transactions, sales, their brand, or day-to-day operations. In March 2018, Adobe commissioned Forrester Consulting to evaluate the link between email innovation and customer obsession. To explore this topic, Forrester conducted an online survey with 256 US consumers who use personal email and 260 marketing technology and strategy decision makers at US companies with 500 or more employees. We found that email marketing can provide a way to launch customer-obsessed marketing at organizations. In fact, companies t
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Adobe
Published By: Epicor     Published Date: Nov 07, 2017
Every manufacturing company has aspirations to grow. Growth is exciting, yet it can also be challenging. Arm yourself with the right enterprise applications and technology, and consider cloud ERP software as an important component of your arsenal as you strive for growth and battle for market share. This report from Mint Jutras—an independent research and advisory firm that specializes in analyzing the business impact of enterprise solutions—highlights how cloud applications allow businesses to grow by: • Quickly expanding into new territories • Tightening compliance and governance • More effectively implementing standard processes • Achieving greater visibility into the enterprise Download the Mint Jutras report today to learn how cloud ERP from Epicor can help your business grow.
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erp software, cloud erp, manufacturing, epicor erp, cloud applications
    
Epicor
Published By: Epicor     Published Date: Feb 20, 2018
Cloud is no longer a tactical solution but rather a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems that connect employees, customers, partners, vendors, and devices to serve rising customer expectations. Firms will shift from being mere cloud adopters to becoming cloud companies themselves—stewards of their own ecosystems. This Forrester report—presented by Epicor—highlights the transformation taking place as we move to a world of connected cloud ecosystems, and it describes how: • The cloud economy disrupts business models • Rightsourcing is a key challenge to cloud success • You will orchestrate the cloud, and it will orchestrate you Download the report to learn more and discover why you should change the way you think about cloud.
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cloud, erp
    
Epicor
Published By: Epicor     Published Date: Jul 10, 2018
Cloud is no longer a tactical solution but rather a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems that connect employees, customers, partners, vendors, and devices to serve rising customer expectations. Firms will shift from being mere cloud adopters to becoming cloud companies themselves—stewards of their own ecosystems. This Forrester report—presented by Epicor—highlights the transformation taking place as we move to a world of connected cloud ecosystems, and it describes how: • The cloud economy disrupts business models • Rightsourcing is a key challenge to cloud success • You will orchestrate the cloud, and it will orchestrate you Download the report to learn more and discover why you should change the way you think about cloud.
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cloud, erp
    
Epicor
Published By: Epicor     Published Date: Aug 15, 2018
Cloud is no longer a tactical solution but rather a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems that connect employees, customers, partners, vendors, and devices to serve rising customer expectations. Firms will shift from being mere cloud adopters to becoming cloud companies themselves—stewards of their own ecosystems. This Forrester report—presented by Epicor—highlights the transformation taking place as we move to a world of connected cloud ecosystems, and it describes how: • The cloud economy disrupts business models • Rightsourcing is a key challenge to cloud success • You will orchestrate the cloud, and it will orchestrate you Download the report to learn more and discover why you should change the way you think about cloud.
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erp software, enterprise resource planning software, saas, cloud erp, epicor erp
    
Epicor
Published By: Epicor     Published Date: Dec 06, 2018
Over the last several years, manufacturers have embraced cloud applications. However, some manufacturers remain reluctant to migrate ERP systems and other business-critical applications to the cloud. Read on to discover four areas where manufacturers can benefit from a more complete understanding of how and why Epicor Cloud ERP offers unique advantages compared to on-premises deployment, including: • Increased data security • Greater financial visibility and control • Better long-term reliability • Easier access to cutting-edge tech innovation Moving an ERP environment to the cloud enables IT leaders to free up the resources they need to partner with the business and to focus on more strategic technology initiatives. Download the white paper to learn more.
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epicor erp, erp system, cloud erp
    
Epicor
Published By: Infoblox     Published Date: Jun 18, 2015
The whitepaper delivers a pragmatic analysis of cloud reality that explains: -The factors that could make your cloud initiative fail -The necessity of automating core network services -The results a global pharmaceutical firm achieved Download and learn how to reclaim the promised benefits of private and hybrid cloud.
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infoblox, cloud reality, cloud computing, core network services, hybrid cloud
    
Infoblox
Published By: Nasuni     Published Date: Nov 19, 2014
The global architecture and engineering firm Environmental Systems Design, Inc., had enough capacity to handle its data. The challenge was protecting that data. The firm would often have 15TB of data in production at a given time and its existing backup solutions simply could not keep pace. After quickly outgrowing several other systems, ESD turned to Nasuni’s enterprise storage as a service. Now, thanks to Nasuni’s automated backup, which delivers unlimited versioning, fast disaster recovery and an unmatched RPO, IT can stop worrying about backup and focus on its core mission of enhancing business productivity.
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automated protection, enhanced productivity, data protection, backup solutions, it management, knowledge management, enterprise applications, data management
    
Nasuni
Published By: Nasuni     Published Date: Nov 19, 2014
When world-class architecture and design firm Perkins+Will needed a high performance storage platform to support their global teams, they turned to Nasuni. With 24 locations around the world, traditional storage and data protection schemes were becoming expensive and difficult to manage. Teams in different locations wanted access to shared project data. Nasuni has allowed Perkins+Will to deploy a high performance storage platform that delivers data protection and synchronization at a fraction of the cost and complexity of any existing solution.
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storage management, data protection, data synchronization, it management, knowledge management, enterprise applications, data management
    
Nasuni
Published By: VMware AirWatch     Published Date: Sep 21, 2016
The right foundation can simplify digital transformation today and pave the way for future innovation that keeps firms competitive in a world of continuous disruption. Because your institution has already likely gotten started, keep reading for considerations about what to tackle next.
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VMware AirWatch
Published By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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Genesys
Published By: Jamf     Published Date: Nov 05, 2018
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises. • Simplifying IT management o 90% reduction in time spent managing apps o 80% reduction in time spent provisioning • Improving end-user experience o 60% reduction in end-user productivity loss o 15% reduction in volume of help desk tickets • Mitigating risk o 90% reduction in time spent creating inventory reports o 65% reduction in time spent managing policy and setting changes
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Jamf
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: FitsMe     Published Date: Mar 31, 2017
Returns are a huge expense for online retailers in the U.S. costing a total of $107 billion lost in returns a year. In 2015, shoppers in the US returned 30% of all apparel and footwear items purchased online, with a small number of logistic firms handling the majority of these returns.
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FitsMe
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
In order to succeed, services firms need granular visibility across the business, extending outward to their customers. Services firms must understand that the tools, processes, and technology that got them where they are today on't get them where they need to be, competitively speaking, in 2020. New technology can help you reach your organizational goals, and if you want to lead in your market today, yous imply need to have it.
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gartner, shift, project, management, customers, erp, psa
    
WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
With its clients’ needs as the cornerstone of its mission, a research and consulting firm in the healthcare industry wanted a better way to manage its business. The company had been using various spreadsheets and systems to track project and financial information, which made finding data time consuming and inefficient. As a project based business, with the majority of its projects ranging from 2-6 weeks in duration, the organization wanted an integrated solution to help optimize its overall project management approach. The firm selected Deltek and since implementation has experienced numerous benefits, including increased time savings, improved visibility into financial data and enhanced performance.
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research, consulting, healthcare, marketing, firm, performance
    
WorkBook from Deltek
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