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Published By: Dell APAC - EMC     Published Date: May 19, 2020
Employees that believe their IT department is focused on supporting 1 their productivity are more likely to be engaged in their work. In response, savvy CIOs are prioritizing the employee experience (EX) imperative as a cornerstone of their workforce technology agendas. In February 2019, Dell commissioned Forrester Consulting to evaluate the relationship between EX and enterprise computing. Forrester conducted an online survey with 3,052 information workers across the globe to explore: 1) how employees perceive IT; 2) how well IT provides tools/devices, environment, and support; and 3) how they view their overall employee experience. Forrester also conducted an online survey with 1,186 IT leaders across the globe to understand current and future PC lifecycle management deployment models. This paper brings together the findings of these two studies to illustrate the benefits of supporting great EX through technology and the path enterprises should take to capture these benefits.
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Dell APAC - EMC
Published By: Dell APAC - EMC     Published Date: May 25, 2020
Managing the day to day burden of PC lifecycle management leaves IT little time for innovation. It leaves little opportunity to take advantage of new trends fundamentally changing the way IT is consumed and delivered. And it prevents IT from focusing on the strategic priorities that help drive the business transformation. And, hardware technology doesn’t last forever. It has a lifecycle, a measurable beginning and end to its productivity and value. IT is tasked with optimizing the PC lifecycle and also driving strategic breakthroughs for their organization. To foster growth, IT has to: • Anticipate new requirements • Assess current capabilities and future needs • Design and implement new solutions • Drive new systems into production quickly • Keep systems running at peak performance • Plan and forecast to meet budget needs quarters, even years in advance At the end of the PC lifecycle, when systems are obsolete or new realities trigger change, the process starts all over again. So, how
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Dell APAC - EMC
Published By: DELL IS Cloud     Published Date: May 26, 2020
Today’s IT leaders don’t have the time nor the resources to effectively respond to the needs of their ever-demanding workforce. It’s time for CIOs to stop running the IT department and start transforming the business; only through transforming the way in which they deploy and service the workforce can CIOs accomplish this paramount task.Organizations must now embrace a future that improves the workforce experience in order to offload cumbersome and time-intensive tasks. With IT becoming more integrated and a strategic partner to the lines of business (LOBs), offloading and embracing new technologies that enable employee experience is a logical step.
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DELL IS Cloud
Published By: DELL IS Cloud     Published Date: May 26, 2020
Gone are the days when IT operated in a dark, back-office environment, where they had little to no impact on the business or the employees they serve. IT leaders now see themselves as fundamental pillars of the business, moving from simple IT operation to the more complex IT orchestration, where they are actively serving business needs. Whether that need is to improve employee productivity or enhance customer experience, IT is at the forefront. When it comes to enabling employees with new devices, IT leaders are embracing new, innovative strategies for device deployment to increase automation, improve self-service, and enhance their capacity for innovation.
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DELL IS Cloud
Published By: Dell EMC     Published Date: Jun 02, 2020
It seems every business sector—automotive, aerospace and defense, heavy industry, consumer goods, even agriculture—wants “smarter” products that will be part of the Internet of Things (IoT) and form the basis for connected factories of the future. For engineering departments large and small, that means today’s design engineering teams are being asked to create more complex product designs, simulate more advanced mechanical and electrical phenomena, and virtually assemble compo
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Dell EMC
Published By: Hewlett Packard Enterprise     Published Date: May 01, 2020
This study provides IDC's top 10 predictions for small and medium sized businesses (SMBs) in 2020 and beyond. The predictions are designed to provide senior managers and IT decision makers with a call to action investment plan with respect to critical technologies
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Hewlett Packard Enterprise
Published By: Secure Code Warrior     Published Date: Jun 30, 2020
IAG Group is the name behind many of the leading insurance companies in the Asia-Pacific region, underwriting policies for millions of customers to the tune of approximately AUD$11.4 Billion in premiums per annum. Explore this comprehensive case study to learn more about how IAG Group utilized Secure Code Warrior in implementing comprehensive, gamified security training within their development team, including: - Keeping engagement and retention at consistently high levels - Using the power of friendly competition to encourage repeat play and continuous learning - Curating a security mindset within the team - Empowering and upskilling developers while remaining agile.
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Secure Code Warrior
Published By: Dell APAC - EMC     Published Date: Jun 12, 2020
Japanese landing page by APSS
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Dell APAC - EMC
Published By: Dell APAC - EMC     Published Date: Jun 12, 2020
Japanese landing page by APSS
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Dell APAC - EMC
Published By: Lenovo - APAC     Published Date: May 22, 2020
Successful digital transformation means modernizing your IT infrastructure to enable greater insights into business operations, customer behavior, and market trends. Smarter digital transformation means doing it in a way that prepares you for whatever comes next. Your storage is the foundation for future-proofing your organization — one that your customer experience, employee satisfaction, success, and reputation all depend on. It determines the speed at which your business can operate, respond, and innovate today, as well as how you can change and grow tomorrow. So, how can you build a foundation that enables you to get ahead, and stay ahead, in a highly competitive market? You need to prepare for the future — and that begins by looking at the trends shaping it.
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Lenovo - APAC
Published By: Dell WAFS     Published Date: Jun 05, 2020
Employees that believe their IT department is focused on supporting their productivity are more likely to be engaged in their work.1 In response, savvy CIOs are prioritizing the employee experience (EX) imperative as a cornerstone of their workforce technology agendas. In February 2019, Dell commissioned Forrester Consulting to evaluate the relationship between EX and enterprise computing. Forrester conducted an online survey with 3,052 information workers across the globe to explore: 1) how employees perceive IT; 2) how well IT provides tools/devices, environment, and support; and 3) how they view their overall employee experience. Forrester also conducted an online survey with 1,186 IT leaders across the globe to understand current and future PC lifecycle management deployment models. This paper brings together the findings of these two studies to illustrate the benefits of supporting great EX through technology and the path enterprises should take to capture these benefits
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Dell WAFS
Published By: Interactions     Published Date: Jun 22, 2020
No matter the circumstance, businesses must be prepared to meet and deal with any eventuality. However, being prepared means more than just having contingency and emergency response plans. What happens when events beyond your control throw normal business into a state of flux? How do you respond clearly and communicate purposefully with customers who may be impacted by these unplanned disruptions? In the case of major disruptions, are you prepared to handle this spike in customer inquiries? With the proper planning, preparation, and a proactive approach, your business can not only meet, but exceed your customers’ expectations, and assure continued loyalty after the crisis abates.
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Interactions
Published By: Interactions     Published Date: Jun 22, 2020
No matter the circumstance, businesses must be prepared to meet and deal with any eventuality. However, being prepared means more than just having contingency and emergency response plans. What happens when events beyond your control throw normal business into a state of flux? How do you respond clearly and communicate purposefully with customers who may be impacted by these unplanned disruptions? In the case of major disruptions, are you prepared to handle this spike in customer inquiries? With the proper planning, preparation, and a proactive approach, your business can not only meet, but exceed your customers’ expectations, and assure continued loyalty after the crisis abates.
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Interactions
Published By: Pure Storage     Published Date: Jun 08, 2020
Across government, phase one of digital transformation has made real progress. But what are the challenges up ahead, and how can you overcome them for future success? Let’s look at what the numbers tell us…
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Pure Storage
Published By: Genesys APAC     Published Date: Jun 14, 2020
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when. Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider. Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including: Establishing a solid foundation for customer engagement channels and touchpoints as they emerge Extending omnichannel engagement across departments and processes outside of
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Genesys APAC
Published By: Healthgrades     Published Date: May 12, 2020
In healthcare, a traditional call center experience can feel much like calling a cable company—detached, dull, frustrating. Personalized engagement is critical to the future of healthcare, but contact center agents often lack the tools to meet consumer expectations. As consumers look to schedule delayed care and cancelled appointments, in a world where convenient access takes priority, agents may be limited to a basic set of functions with minimal insights on patient journeys. Download this infographic which highlights the enormous opportunity healthcare providers have to modernize their approach to the call centers.
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Healthgrades
Published By: Genesys APAC     Published Date: Jun 15, 2020
Contact center technology plays a major role in the success of your customer experiences and business operations. Having the optimal solutions, infrastructure and provider in place are fundamental to meeting current and future goals and expectations.
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Genesys APAC
Published By: Workday DACH     Published Date: Jun 30, 2020
"Smarter. Faster. More agile. This is the future of IT. Continuous innovation—it’s one of the founding pillars of Workday, and we continue to build on it as the world of IT changes. Read this brochure to learn how that innovation—including our cloud-first approach, machine learning advances, and leading analytics and reporting—deliver what you need to get ahead in a changing world of work. "
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Workday DACH
Published By: Intel     Published Date: May 28, 2020
New-age banking driven by digital customers, demands modern infrastructure that is future-ready. Learn how Intel worked closely with SBI, the largest public sector bank in India, on their branch server consolidation project. SBI maximized Intel® Xeon® Scalable processors to accelerate their IT modernization and build an agile and scalable infrastructure by: • Deploying a virtualized cloud platform based on Intel® architecture • Consolidating 25000 branch servers spread across locations • Enhancing customer experience at branch level • Simplifying workloads and reducing costs
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Intel
Published By: Oracle     Published Date: Jun 11, 2020
Webinar: Scenario Planning for What Comes Next - How to Prepare for Change and Build Resilience in Your Business In this virtual event with top financial leaders, we discuss how businesses are using scenario planning models to better work through short-term challenges and plan for an unpredictable future. We discuss the discipline of scenario planning in theory and in practice. Learn why scenario planning is the way to foster confidence with customers, reduce surprises internally and ultimately build resilience. We discuss: Best practices to course-correct when presented with challenges and opportunities Creating multiple what-if scenarios to understand the impact of any change quickly Practical advice on how to get organisational alignment To learn more, watch this webinar now.
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Oracle
Published By: Epsilon     Published Date: Mar 17, 2020
Personalization should be integrated into the entire customer experience—including your loyalty program. Loyalty marketing isn’t just about rewards and offers. It should be about 1:You—the ability to have conversations and deliver powerful, human experiences. Brands must anticipate customers’ needs and encourage their feedback. To do this, you need the right strategy and data to guide you, an aligned org structure to support you, robust technology to capture and deliver interactions and employees who are trained to respond. Getting there isn't always easy. This guide will challenge how you think about your current and future loyalty personalization efforts. It covers five key components to put you on the path to personalizing the entire customer experience. It’s time to shift from 1:1 to 1:You.
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Epsilon
Published By: Workday APAC     Published Date: Jun 03, 2020
"Get ready for the future of work. Succeeding in the future of work will require adaptivity and continuous innovation. Is your organisation ready? With investments in HR technology at record highs, business leaders are rethinking traditional core HR systems. Read this report from Forrester Research “New ‘Core HR’ Will Power the Future of Work” (February 2020) to learn: New technologies shaping core HR Takeaways for CIOs and CHROs Workday tools such as skills cloud and credentials "
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Workday APAC
Published By: Trend Micro     Published Date: Apr 16, 2020
Offering a world of new possibilities, the cloud provides organizations with greater flexibility, scalability, and cost savings that ultimately provide a competitive edge for their business. But cloud and DevOps migrations present some serious risks that, if not properly managed, can leave the organization vulnerable. Trend Micro Research has produced predictions for 2020, based on our experts’ opinions and insights, and it is no surprise that cloud misconfigurations are front and center.
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Trend Micro
Published By: Group M_IBM Q3'20     Published Date: Jun 30, 2020
The COVID-19 pandemic has revealed vulnerabilities in global supply chains across most sectors and industries. Today, organizations are in reaction mode, focused strictly on maintaining supply and meeting customer needs. But soon leaders will need to assess pain points and lessons learned to break the cycle of reacting to Black Swan events. Learn how smarter supply chains enabled by intelligent workflows can help you mitigate risk, increase flexibility and deepen visibility to proactively prepare for future disruptions.
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Group M_IBM Q3'20
Published By: Group M_IBM Q3'20     Published Date: Jun 30, 2020
B2B Integration is viewed as a competitive differentiator for best-in-class companies and by 2020, 50% of all business software will incorporate AI technology*. Discover three ways you can apply AI today to build a modern, faster, more efficient B2B network. • Access detailed, real-time transactional intelligence across your business • Gain in-depth, real-time visibility into supplier and partner performance • Empower supply chain and line of business users with self-service Fill out the form or sign in with your IBM account to read the paper now. *IDC FutureScape: WW Big Data and Analytics 2016 Predictions, Doc #259835, Nov 2015
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Group M_IBM Q3'20
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