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Published By: DELL IS Cloud     Published Date: May 26, 2020
Everyone is familiar with the process of booting up a computer. Many of us do this every day — pressing the power button, hearing the startup sound, and seeing the home screen appear. But even some tech professionals may not be aware of what’s happening under the surface of their computers. When the CPU of any computer is booted, it communicates with an internal firmware chip called the BIOS (basic input/output system). This BIOS — a tiny hardware microchip hidden within the computer’s motherboard — acts as the gate to all the computer’s hardware and it gives the commands for how each piece of hardware is supposed to behave and interact. The BIOS is considered one of the most valuable parts of a computing system because of its crucial role to the overall operating system. Without the BIOS firmware chip, your computer wouldn’t even be able to load its home screen. Something many of us take for granted.
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DELL IS Cloud
Published By: Verint     Published Date: Jun 15, 2020
Los consumidores de hoy quieren interactuar en cualquier momento con las organizaciones usando su canal preferido. Conozca las características principales que debe reunir su estrategia de Workforce Engagement para ofrecer la experiencia que los clientes exigen en este eBook de Verint Systems.
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Verint
Published By: Interactions     Published Date: Jun 22, 2020
No matter the circumstance, businesses must be prepared to meet and deal with any eventuality. However, being prepared means more than just having contingency and emergency response plans. What happens when events beyond your control throw normal business into a state of flux? How do you respond clearly and communicate purposefully with customers who may be impacted by these unplanned disruptions? In the case of major disruptions, are you prepared to handle this spike in customer inquiries? With the proper planning, preparation, and a proactive approach, your business can not only meet, but exceed your customers’ expectations, and assure continued loyalty after the crisis abates.
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Interactions
Published By: Interactions     Published Date: Jun 22, 2020
No matter the circumstance, businesses must be prepared to meet and deal with any eventuality. However, being prepared means more than just having contingency and emergency response plans. What happens when events beyond your control throw normal business into a state of flux? How do you respond clearly and communicate purposefully with customers who may be impacted by these unplanned disruptions? In the case of major disruptions, are you prepared to handle this spike in customer inquiries? With the proper planning, preparation, and a proactive approach, your business can not only meet, but exceed your customers’ expectations, and assure continued loyalty after the crisis abates.
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Interactions
Published By: Genesys APAC     Published Date: Jun 14, 2020
Queue-based routing was the model of efficiency when it was first introduced 40+ years ago. With the addition of digital and self-service channels, and with customers using multiple channels (sometimes within a single interaction), contact centres are now constrained by this approach.
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Genesys APAC
Published By: Genesys APAC     Published Date: Jun 15, 2020
It’s time for a smarter contact centre solution that supports an omnichannel experience, spans your entire customer journey and harnesses the power of your data. Move beyond the limitations of queue-based routing and eliminate obstacles that hinder your customers and employees. Take the first step in finding the right contact centre solution with 10 key capabilities, including: The best desktop environment for agents to manage conversations across channels Workforce management software that provides the right mix of information, support and workforce optimisation tools to meet customer expectations Predictive performance that continuously improves business results by directing customer interactions to resources that are predicted to deliver the best outcome
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Genesys APAC
Published By: Genesys APAC     Published Date: Jun 15, 2020
Successfully managing a contact centre requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys APAC
Published By: Healthgrades     Published Date: May 12, 2020
When reviewing (and revising) your organization’s overarching strategic plan, it's essential to track consumers' interactions across touchpoints. Download this eBook to evaluate whether these seven imperatives sound familiar. First up: can you compete for consumer attention and market share by delivering personalized digital experiences?
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Healthgrades
Published By: Cisco Umbrella EMEA     Published Date: Jun 03, 2020
Want to learn tips and tricks on how to prepare for the inevitable? Download this interactive eBook now to learn more.
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Cisco Umbrella EMEA
Published By: Epsilon     Published Date: Mar 17, 2020
Personalization should be integrated into the entire customer experience—including your loyalty program. Loyalty marketing isn’t just about rewards and offers. It should be about 1:You—the ability to have conversations and deliver powerful, human experiences. Brands must anticipate customers’ needs and encourage their feedback. To do this, you need the right strategy and data to guide you, an aligned org structure to support you, robust technology to capture and deliver interactions and employees who are trained to respond. Getting there isn't always easy. This guide will challenge how you think about your current and future loyalty personalization efforts. It covers five key components to put you on the path to personalizing the entire customer experience. It’s time to shift from 1:1 to 1:You.
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Epsilon
Published By: Epsilon     Published Date: Mar 17, 2020
High-performance marketing is rooted in strong data, but not all data is equal. Having quality data is critical to maximizing your marketing’s effectiveness, making every customer and prospect interaction count. This guide will help you navigate and assess data quality in today’s complex marketing landscape. It outlines: Converging market trends and the need for high quality data Key criteria to consider when evaluating data quality Examples of data quality in action
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Epsilon
Published By: Epsilon     Published Date: Jun 03, 2020
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Epsilon
Published By: NTT Data Netherlands     Published Date: Mar 19, 2020
Elke klantinteractie is cruciaal. Op elk contactpunt zorgen contactcenter oplossingen van Cisco ervoor dat jouw bedrijf uitzonderlijke, proactieve klantervaringen biedt, op een simpele manier. Zo zorg jeervoor dat je niet alleen klanten behoudt, maar ook dat ze een optimale ervaring beleven. Hoe? We nemen je mee hoe een klantenservice traject eruitziet met de oplossingen van Cisco. Learn more, download now.
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NTT Data Netherlands
Published By: Bis Econocom Netherlands     Published Date: Mar 19, 2020
Elke klantinteractie is cruciaal. Op elk contactpunt zorgen contactcenter oplossingen van Cisco ervoor dat jouw bedrijf uitzonderlijke, proactieve klantervaringen biedt, op een simpele manier. Zo zorg jeervoor dat je niet alleen klanten behoudt, maar ook dat ze een optimale ervaring beleven. Hoe? We nemen je mee hoe een klantenservice traject eruitziet met de oplossingen van Cisco. Learn more, download now.
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Bis Econocom Netherlands
Published By: Avit Netherlands     Published Date: Mar 25, 2020
Elke klantinteractie is cruciaal. Op elk contactpunt zorgen contactcenter oplossingen van Cisco ervoor dat jouw bedrijf uitzonderlijke, proactieve klantervaringen biedt, op een simpele manier. Zo zorg jeervoor dat je niet alleen klanten behoudt, maar ook dat ze een optimale ervaring beleven. Hoe? We nemen je mee hoe een klantenservice traject eruitziet met de oplossingen van Cisco. Learn more, download now.
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Avit Netherlands
Published By: Axians Netherlands     Published Date: Mar 25, 2020
Elke klantinteractie is cruciaal. Op elk contactpunt zorgen contactcenter oplossingen van Cisco ervoor dat jouw bedrijf uitzonderlijke, proactieve klantervaringen biedt, op een simpele manier. Zo zorg jeervoor dat je niet alleen klanten behoudt, maar ook dat ze een optimale ervaring beleven. Hoe? We nemen je mee hoe een klantenservice traject eruitziet met de oplossingen van Cisco. Learn more, download now.
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Axians Netherlands
Published By: Workday     Published Date: Jan 31, 2020
How can a single cloud-based finance, HR, and supply chain system for healthcare from Workday improve all spectrums of care? View the interactive infographic to see how we help some of the largest healthcare providers and integrated delivery networks improve operations, reduce costs, and retain the best talent.
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Workday
Published By: TIBCO Software     Published Date: Jul 08, 2020
"Did you know that customer experience (CX) is much more than customer service? It encompasses all the interactions that a customer has with your company. A great CX delivers value to the customer by making it easy, frictionless, and enjoyable to engage with you—and it delivers value to you because customers who have positive experiences are more likely to become repeat and loyal ones. CX is infused in everything that everyone in your company does. It must be the central part of your go-to-market strategy. But, providing great experiences is not as easy as it sounds. In the first paper in our series, we walk you through the background of CX and lay the groundwork for what you need to get there. You'll learn: - The full definition of CX - What great CX looks like - Challenges to creating great CXs"
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TIBCO Software
Published By: Podium     Published Date: Mar 27, 2020
How to Connect the Online and Offline Experience in Local Business Technology has shifted how people do business and raised the bar on customer expectations. Customers demand convenience as well as seamless online-to-offline experiences—70% of customers say that connected interactions play a crucial role in getting their business. This guide will show you how to: Be where your customers are Show up on top in search Convert website visitors into customers Leverage two-way messaging to your advantage Get and apply customer feedback Gather reviews Use an internal communications tool Do more as a team
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Podium
Published By: Podium     Published Date: Mar 30, 2020
3 Reasons Your Business Needs It More Than You Think In the near future, businesses who don’t text will be looked at the same way as businesses without a website. Convenience is no longer a nice-to-have for consumers—it’s expected. In fact, nearly 80% of American consumers say that convenience is one of the most important elements of a positive customer experience. This guide covers how to offer: The most convenient interactions with your customers The speed to respond to customers’ demands The freedom to connect over your customers’ preferred channels
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Podium
Published By: Podium     Published Date: Mar 30, 2020
People interact differently with businesses than they did five years ago—even one year ago. Things are changing so rapidly, it’s important to keep up to date on customer expectations and demands, especially in the ways you reach out to, connect with, and communicate with your customers. The Guide to Modern Customer Communication details all the ways businesses are: Adapting to the rapidly changing communication landscape Meeting a modern customer's expectations of a local business Overcoming the most common obstacles of digital transformation Using messaging tools to future-proof the customer journey
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Podium
Published By: StrongMail     Published Date: Sep 08, 2010
With more than 500 million active users, Facebook can be an extremely effective channel for engaging customers around your brand. However, before you rush out to build a fan page, you need to first understand the best way to interact with them based on conversations about your brand that are already happening on the social web.
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strongmail, email, facebook, channel, social networking
    
StrongMail
Published By: WhatCounts     Published Date: May 05, 2010
Lifecycle marketing is changing the way companies interact with prospects and customers through the email channel. This white paper explores five common questions and some ideas on how to jumpstart your lifecycle marketing efforts.
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lifecycle, email marketing, whatcounts, emarketing, roi, segmentation, nurturing, lead generation, compliance
    
WhatCounts
Published By: Century Interactive     Published Date: Oct 20, 2010
Start Tracking Calls Take your first step toward measuring all your marketing efforts in one dashboard. If you like it, continue using our service on a month-to-month basis with no contracts or minimums.
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century interactive
    
Century Interactive
Published By: StoryDesk     Published Date: Aug 17, 2011
Take advantage of the iPad's interactivity and mobility to wow your clients and leave an impression that sets you apart from the competition.
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ipad, sales tool, apple ipad, ipads, presentation, presentation tools
    
StoryDesk
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