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Published By: Korenix UK Ltd     Published Date: Jul 29, 2014
Bringing the latest security and surveillance systems (e.g. CCTV), as well as onboard entertainment technologies (Infotainment) such as passenger display screens and WiFi services, to the demanding Rail sector is a challenge. Reliability of these onboard technologies is critical for both train operators and passengers, while also improving the maintenance of onboard devices when trains are on the move.
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wifi; cctv; onboard technology; trains
    
Korenix UK Ltd
Published By: 02 Business     Published Date: Jan 10, 2014
Untapped Opportunity in the world of passenger services.
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02 Business
Published By: Hewlett Packard Enterprise     Published Date: Jan 14, 2020
Discover how HPE is responding to the massive growth in enterprise data with intelligent storage. Data helps enterprises find new ways to reach and serve customers to grow profitability, but only when it is available at the right place and the right time. The growing complexity of managing and securing data prevents businesses from gaining its full value. Hewlett Packard Enterprise delivers the world’s most intelligent storage for the hybrid cloud world by providing storage that is driven by artificial intelligence, built for the cloud, and delivered as a service.
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Hewlett Packard Enterprise
Published By: Akamai Technologies     Published Date: Dec 18, 2019
"Phishing is a well-known attack vector in the financial and security industry space. The data shows that, in addition to unique phishing attempts, adversaries also leveraged credential stuffing attacks to the tune of 3.5 billion attempts during an 18-month period, putting the personal data and banking information of financial services customers at risk. Despite massive amounts of effort poured into awareness campaigns, phishing still remains a top threat to financial services organizations including: • 50% of all the unique organizations impersonated by tracked phishing domains were from the financial services sector. • 6% of global malicious login attempts targeted the financial • Financial services industry accounted for 14% of all unique targets between 2017 to April, 2019 Read the 2019 State of the Internet / Security Financial Services Attack Economy Report to learn about lucrative phishing variants, and how criminals stage decoy attacks to distract from their real targets"
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Akamai Technologies
Published By: Workday     Published Date: Dec 13, 2019
"Professional services automation (PSA) can empower your firm to respond quickly to new opportunities by automating critical processes and increasing visibility into capacity and capability. To help you find the PSA tools best suited for your firm, Forrester’s report “Now Tech: Professional Services Automation Tools, Q2 2018” separates vendors by size, functionality, geography, and vertical market focus. Read the report to learn how Workday PSA aligns with your needs."
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Workday
Published By: HERE Technologies     Published Date: Jan 22, 2020
Rich map data and high-quality location services enable developers of Advanced Driver Assistance Systems (ADAS) to provide new features that can transform the driving experience. Selecting the right location platform is vital for these organizations, as they need critical services and location intelligence to ensure their developments can improve safety, comfort and driver awareness. Strategy Analytics’ Location Platform Benchmark Report 2020 ranks location platforms Google, HERE, Mapbox and TomTom across eight categories – and for the sixth consecutive year, HERE secured the number one spot. Read the report to discover: • How HERE was recognized for its strong reputation as a provider of automotive grade maps and navigation software • How HERE was ranked as the leader in four of eight industry categories: map-making, automotive, industry vision and openness • How HERE scored highly on map freshness and was highlighted for its aggressive improvements in POI search, developer community
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HERE Technologies
Published By: Salesforce     Published Date: Nov 18, 2019
With changing customer expectations, today’s businesses are not equipped to deliver what customers expect, particularly when it comes to on-site or field service management. As a result, the customer experience gap is widening. As technology transforms how companies interact with their customers, field service in particular faces exclusive challenges in evolving its model to meet the needs and expectations of the modern customer.
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Salesforce
Published By: Salesforce     Published Date: Jan 14, 2020
Technology — especially easy-to-use cloud software built for business people — is no longer just a concern for the technologist in the IT group. Cloud technology is on the minds of the entire C-suite in today’s growing businesses: CEOs, COOs, CFOs, and VPs of Sales and Service are all thinking about how to strategize for booming growth that scales and disrupts. Leaders are increasingly looking to transform the customer experience to differentiate their business. With instant, personalized service at every step, companies can engage with their customers in a whole new way along the customer journey. This is a critical time in customer service as service leaders transition from a cost center to a strategic growth engine. Today, the service department is responsible for delivering service that not only solves a problem, but also delivers a 1-to-1 conversational experience that builds customer loyalty. With service connected to a complete CRM, businesses access complete customer insights
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Salesforce
Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
As Italy’s businesses grew increasingly vulnerable to the threat of ransomware, data breaches, and other malicious malware attacks, service provider Telecom Italia sought an innovative solution to effectively and efficiently protect the network and data of its business users. In this case study, you’ll read about how Italy’s largest service provider partnered with Cisco Umbrella to increase value for customers and accelerate their revenues with cloud security.
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
For years, Cisco has been warning defenders about escalating cybercriminal activity around the globe. In this, our 2018 Annual Cybersecurity Report, we present data and analysis from Cisco threat researchers and several of our technology partners about attacker behavior observed over the past 12 to 18 months. Report Includes: * The evolution of malware, including the developments behind network-based ransomware * Tactics adversaries are using to evade detection, namely, weaponizing cloud services and other technology used for legitimate purposes * Developments in malicious encrypted web traffic * Updates on how DDoS “Burst attacks” are increasing in complexity, frequency, and duration * Recommendations for defenders
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Cisco Umbrella EMEA
Published By: FICO EMEA     Published Date: Jan 06, 2020
?In the fall of 2019, the research staff of American Banker conducted an online survey among select subscribers on “Digital Disruption, Digital Transformation, and Customer Centricity” •?The goal of the survey was to learn senior-most financial services executives’ perceptions of the core Strengths, Weaknesses, Opportunities, and Threats posed by Digital Disruption, Digital Transformation, and Customer-Centricity •?The double-blind survey generated hundreds of detailed responses from financial services executives (75% in traditional banks, 25% in FinTechs) worldwide •?The survey was sponsored by FICO, as part of a primary research effort on market requirements and product positioning for its Centralized Decisioning solution; FICO’s conclusions can be found at the end of this report
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FICO EMEA
Published By: Virtela Communications, Inc.     Published Date: Nov 16, 2009
Frost & Sullivan review the limitations associated with a single-provider approach to MPLS networks and its impact on the enterprise. They examine Virtela's Global Service Fabric - a multi-carrier network approach that provides a best-of-breed global MPLS network solution.
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virtela, frost & sullivan, mpls networks, virtela's global service fabric, mpls network solution, cos, multi-protocol label switching, wide area network
    
Virtela Communications, Inc.
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
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virtela, healthcare, remote user satisfaction, roi
    
Virtela Communications, Inc.
Published By: Digital Realty     Published Date: Jan 15, 2020
Gartner research indicated 72% of organizations are planning to utilize cloud services for financial applications in the next three years.1 Financial organizations of all sizes are opting for cloud-based solutions that streamline business analytics, transactional systems of record, and enterprise business applications. But “moving to the cloud” is no small task and comes with its own set of unique challenges and considerations. As an industry, financial services has found balance by using a cloud strategy that blends both public and private cloud models. Hybrid cloud solutions have been hailed for optimizing efficiencies, cutting costs, and satisfying compliance and regulatory standards. Digital Transformation (DX) has been the driving force behind fastpaced changes in system infrastructure and processes, and financial services organizations have had to keep an open mind. While the prospects sound promising, it’s important to note that hybrid cloud implementation is not without obsta
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Digital Realty
Published By: Digital Realty     Published Date: Jan 15, 2020
Gaming-as-a-service (GaaS) has a new frontier: cloud gaming. According to a report released by Statista, the cloud gaming market is expected to grow to $450M by 2023.1 Between Microsoft’s xCloud, Apple Arcade, Google Stadia and Amazon’s Twitch, cloud gaming is poised to grow at unprecedented rates. The race to perfect the 5G gaming experience on smart devices has prompted tech giants to invest in next-gen connectivity and cloud-based solutions. The gaming as a service market has experienced a shift from traditional consoles to cloud-based streaming via data centers. Augmented reality (AR), virtual reality (VR) and multiplayer gaming has transformed the user experience and presented new revenue streams for game developers. With 2.4 billion gamers worldwide,2 the market opportunity in the gaming industry is massive. Consumer expectations have changed, and new technologies such as 5G, edge computing and the cloud have unearthed new challenges around user data, connectivity and cost. Thi
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Digital Realty
Published By: Infosys     Published Date: Jan 09, 2020
The ServiceNow services market continues to grow significantly—fuelled by an insatiable enterprise demand for the platform. The provider community continues to balance challenges with meeting this increased demand as the talent crunch shows no sign of abating. Talent isn’t the only challenge faced by providers; ServiceNow continues to push an aggressive innovation agenda that forces providers to redefine how they deliver value to clients—in some cases forcing them to bring in expertise outside of traditional services areas.
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Infosys
Published By: Flexential     Published Date: Jan 21, 2020
Business and IT leaders understand how vital disaster recovery (DR) is for their organizations. When a problem occurs, a good DR framework makes it possible to retrieve data and systems quickly ensuring your business stays up and running. Simply put, it reduces risk. But what if a DR solution could be used daily? What if Disaster Recovery as a Service (DRaaS) represents a new way to augment IT infrastructure rather than just help protect it? In fact, this is possible. The “as a service” approach to DR and business continuity is now mainstream, with spending on DRaaS solutions expected to hit $4 billion by 2021. By adopting this framework, you can use DRaaS in new ways. Let’s take a look at how you can maximize the value of your disaster recovery investment.
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Flexential
Published By: NEC     Published Date: Sep 14, 2009
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
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nec, virtualization, soa, service oriented architecture, cloud computing, unified communications, sla, slas
    
NEC
Published By: Genesys     Published Date: Jan 13, 2020
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: 50% reduction in processing of duplicate messages across channels Over 20% increase in First Contact Resolution 15% increase in CSAT
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Centers are no longer “call centers.” They are “contact centers” operating in an omnichannel world. They must handle a growing array of contacts that go well beyond phone calls to include email, chat, text/SMS, social media and more. They need robust performance management capabilities that ensure a great customer experience and employee engagement. And they must move fast — with agility at the micro level for handling each contact and at the macro level to respond to new business needs and market trends. Contact centers must look at different customer service technologies that enable them to go far — fast — building applications that leverage APIs or extending solutions in a variety of ways through integrations and application marketplaces. Download this white paper to learn: How to overcome the legacy of “build vs. buy” Advantages and disadvantages of each approach Specific use cases for each option
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Genesys
Published By: iCorps     Published Date: Jun 11, 2009
Finding the right IT service provider is not as simple as it may seem. Choosing a service provider based exclusively on low price may be good for your bottom line, but may fall short on delivering the right level of IT expertise and resource scalability for long-term advantage.
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icorps, it service provider, it outsourcing, competitive advantage, roi, oursourcing, advantage
    
iCorps
Published By: ASG Software Solutions     Published Date: Jun 08, 2008
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Aug 10, 2008
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Oct 16, 2008
Limited visibility has tethered CIOs' success in both IT and business. However, using federated CMDB technology, CIOs can view the complete IT infrastructure and the entire lifecycle of a business service.
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asg, sla, cmdb, bsm, metadata, metacmdb, lob, automation
    
ASG Software Solutions
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