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Published By: Pega     Published Date: Apr 04, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega
Published By: Pega     Published Date: Nov 18, 2015
The shift to digital business continues to gain momentum with no signs easing anytime soon. Smart organizations realize this and are accelerating investments in projects that put digital technologies at the center of their business models. The new requirements of digital transformation are forcing a major change in how companies evaluate and deploy Business Process Management (BPM) platforms and services. In “The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015” report, the research organization used a 31 criteria evaluation process identifying the 12 most significant software providers in the category.
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Pega
Published By: Pega     Published Date: Aug 11, 2016
Citizens rely on government social services programs to help combat poverty, disease, disabilities, and economic and physical hardships. Governments are also tasked with providing healthcare, security, and infrastructure services.
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Pega
Published By: Silver Peak     Published Date: Sep 26, 2016
As enterprise IT considers ways to improve WAN functionality and service levels while lowering costs, the interest in SD-WANs has dramatically increased. But not all SD-WANs are created equal. As new applications emerge, whether hosted on premise or in the cloud, demands on WAN throughput, efficiency, and reliability increase. Performance-driven SD-WANs significantly improve application performance and Quality of Service (QoS) making it even easier for enterprises to justify adopting SD-WAN solutions.
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sd-wan, networking, it management, network architecture, silver peak
    
Silver Peak
Published By: Silver Peak     Published Date: Feb 06, 2017
As enterprise IT considers ways to improve WAN functionality and service levels while lowering costs, the interest in SD-WANs has dramatically increased. But not all SD-WANs are created equal. As new applications emerge, whether hosted on premise or in the cloud, demands on WAN throughput, efficiency, and reliability increase. Performance-driven SD-WANs significantly improve application performance and Quality of Service (QoS) making it even easier for enterprises to justify adopting SD-WAN solutions.
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sd-wan, networking, it management, network architecture, silver peak
    
Silver Peak
Published By: Akamai Technologies     Published Date: Sep 03, 2019
The attacks and tools being used against financial services organizations are part of a complex ecosystem. This may seem like an obvious statement at first glance. When you read most industry reports, they tend to focus on a single aspect of the whole ecosystem, as if it were unrelated to other types of attacks. To be honest, we’ve been just as guilty of having a myopic view of attack traffic as anyone else. We wanted to do something different for this report. Instead of looking at a single type of attack, we stepped back to look at attacks against banks, credit unions, trading companies, and other organizations that make up financial services as a whole. Most defenders only see a very small segment of the overall traffic, whether they’re the target or the vendor supplying defensive tools. The breadth of Akamai’s products and our visibility into a significant portion of Internet traffic allows us to research multiple stages of the attack economy.
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Akamai Technologies
Published By: 8x8 Inc.     Published Date: Nov 10, 2016
There is a misperception that cloud is more expensive. It's a common error and is largely a result of applying premises-based best-practices when comparing solution alternatives. Because standard TCO studies often fail to properly value key strengths of cloud-delivered services, they can lead decision-makers astray.
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8x8 Inc.
Published By: Dun & Bradstreet     Published Date: Mar 03, 2017
Stories and statistics behind successful analytics projects The adoption of analytics across the enterprise is accelerating, and with good reason. Analytics can offer a competitive advantage by helping to identify growth opportunities, circumnavigate risk and improve customer relationships. These insights are becoming crucial parts of the business strategy for executives representing a wide array of industries. Check out our latest eBook to see how some of the world’s leading companies are using analytics to meet their needs. You’ll receive diverse examples of how organizations applied the latest statistical methodologies, such as: scorecard build, regression, decision trees, machine learning and material change to uncover meaning in data. The examples represent global brands across critical industries – Financial Services, Insurance, High-Tech, Aerospace, Manufacturing and others – where analytics helped answer their most challenging questions.
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Dun & Bradstreet
Published By: FinancialForce     Published Date: Feb 28, 2020
?Streamline your Financial Processes on the Salesforce Platform Imagine operating your core financial management functions including general ledger, invoicing, accounts receivable, revenue recognition, fixed assets, spend management and accounts payable on the same Salesforce cloud platform you use to run your sales, marketing, and services operations. FinancialForce Accounting combines the power of the Salesforce App Cloud with a groundbreaking cloud accounting system design. The result is an efficient and cost-effective solution that goes well beyond basic bookkeeping and transaction processing, spawning a new generation of financial management applications. Download this eBook and learn how you can: Perform real-time financial reporting, modeling and actionable analytics Gain complete visibility of your customers and projects Generate invoices from Salesforce in one click Align CRM with your back office and break down departmental walls Automate your opportunity to cash process
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FinancialForce
Published By: FinancialForce     Published Date: Feb 28, 2020
Manage your People, Customers & Projects on Salesforce Cloud Professional Services Automation (PSA) gives you the visibility and power to drive revenue growth, improve margins and deliver on your promises. Harness the power and ease of Salesforce, the #1 cloud platform Experience enterprise class scalability A window to connect your resources and projects Schedule the right people onto the right projects at the right time Connect Sales and Services for better resource management and customer satisfaction
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FinancialForce
Published By: FinancialForce     Published Date: Feb 28, 2020
Removing Barriers to Growth The Professional Services industry is growing rapidly with technology playing an increasingly important role in maintaining that trend. However with growth comes challenges ranging from increased competition, maintaining and improving utilisation rates, forecasting profitability and the lack of available, skilled resources, all within decreasing project timeframes. To help navigate this promising but challenging environment, we've identified five common mistakes seen within Professional Services teams, as well as practical strategies for avoiding them. Find out how you can overcome these challenges and take full advantage of sector growth. Download this eBook and learn: The importance of collaboration across the service delivery function How using the correct tools can streamline processes How to effectively track key project and ROI metrics How to prepare for growth
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FinancialForce
Published By: FinancialForce     Published Date: Feb 28, 2020
Increase Utilization to maximize services revenue Are you doing everything you can to maximize utilization? In today’s radically changed services economy, the most successful service leaders are those armed with the insight and tools to predict resource need and properly staff for multiple projects and delivery models from next month to two years out. For a company with 500 billable employees, an increase of a 1% increase in utilization equates to over $2 million in additional revenue. Download this eBook to learn: How to establish the right utilization targets Tactics to track demand vs capacity Why it’s important to track non-billable hours How to carefully track utilization against profits The technology you need to run a successful professional services organization
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FinancialForce
Published By: FinancialForce     Published Date: Feb 28, 2020
Harness Digital Transformation to Drive Revenues and Growth The professional services industry is at an inflection point. Customers are more self-sufficient—and more in control—than ever before. Organizations face more pressure than ever to retain and attract new business, yet often find disparate and unequally distributed innovations have disconnected sales, service delivery, support, and finance, hampering the customer experience. Digital transformation requires that every part of your services organization be more data-driven and more focused on customer success than ever before. Equipped with the right data, firms can more easily turn key business levers to streamline service delivery, respond to competitive pressures, and adapt to client expectations. Download this ebook to learn how digital transformation can help your services organization: Accelerate order-to-cash Improve resource utilization Increase customer retention Make better forward-looking decisions
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FinancialForce
Published By: Atlantic Broadband Business     Published Date: Apr 30, 2018
In order to maintain their commitment to customer service, Girard Toyota looked to upgrade their outdated phone system. The antiquated system they were using was not only costly to maintain, but also inhibited their efficiency — inbound calls were not answered in a timely fashion, and when they were, the hold times were much too long. Calls were not being transferred to the correct representatives, causing frustration for both new and existing customers. The entire customer experience was negatively impacted, threatening to cost the company revenue and its prized reputation for superior customer service.
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girard, toyota, atlantic, broadband, business, solutions
    
Atlantic Broadband Business
Published By: Nuance EMEA     Published Date: Jun 05, 2019
Neue Geschäftsmodelle treiben die Erwartungshaltung der Kunden. Der demografische Wandel und steigende Wettbewerbsdruck verändern die Arbeitsweisen der Mitarbeiter im Finanzwesen. Das Jahrzehnt der künstlichen Intelligenz (KI) und der digitalen Innovationen eröffnen dem Finanzwesen große Möglichkeiten sich für die Zukunft zu wappnen. Nuance zeigt Ihnen auf, wie Sie die neue Lösungen in Ihre bestehenden Prozesse zu integrieren um die Herausforderungen zu meistern. Mit Spracherkennung können Sie Ihre Produktivität steigern, Datenschutzrichtlinien einhalten und Ihren Kundenservice verbessern. Wollen Sie mehr erfahren? Laden Sie unser eBook kostenlos runter.
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Nuance EMEA
Published By: Shell U.K. Limited     Published Date: Oct 08, 2019
Le succès de votre parc d'autobus repose sur votre capacité à allier fonctionnement optimal et approche novatrice. Gardez vos véhicules sur la route et gagnez en rentabilité. Pourtant, 70 % des exploitants de parcs de véhicules craignent que le coût d’investissement dans les nouvelles technologies soit plus important que les avantages, ce qui explique que les deux tiers (69 %) d'entre eux ne souhaitent pas moderniser leur parc actuel tant que celui-ci est opérationnel. 77 % des responsables de parcs déclarent vouloir dispenser une formation supplémentaire à leur équipe de maintenance. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des services d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité, de productivité et de compétitivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économie de plus
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Oct 08, 2019
Le succès de votre parc de véhicules lourds repose sur votre capacité à allier fonctionnement optimal et approche novatrice. Gardez vos véhicules sur la route et gagnez en rentabilité. Pourtant, 70 % des exploitants de parcs de véhicules craignent que le coût d’investissement dans les nouvelles technologies soit plus important que les avantages, ce qui explique que les deux tiers (69 %) d'entre eux ne souhaitent pas moderniser leur parc actuel tant que celui-ci est opérationnel. 77 % des responsables de parcs déclarent vouloir dispenser une formation supplémentaire à leur équipe de maintenance. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des services d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité, de productivité et de compétitivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économi
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Oct 08, 2019
Der Erfolg Ihres Bauunternehmens hängt von Ihrer Fähigkeit ab, Ihre Maschinen effizient und zuverlässig am Laufen halten zu können. Dennoch geben fast die Hälfte (43 %) aller Bauunternehmen an, dass sie häufig Ausfälle aufgrund einer ineffektiven Schmierung hinnehmen müssen – und 72 % sind sogar der Ansicht, dass ihre Wartungsteams eine bessere Schulung benötigen. Aus diesem Grund haben wir Shell Driveline eingeführt, eine Reihe an leistungsstarken Schmierstoffen und fachmännischer Beratung, die zusammen weit mehr ergeben als nur die Summe ihrer Teile – und die Ihre Maschinen effizienter, produktiver und wettbewerbsfähiger machen. Zur Verdeutlichung: Kunden, die Shell Technical Services nutzen, haben eine deutliche Verbesserung ihres Betriebs verzeichnet. Dies entspricht nachweislich Einsparungen in Höhe von über USD 68 Mio. auf Seiten aller Shell B2B-Kunden. Erfahren Sie mehr: Laden Sie unseren Bericht herunter Lesen Sie unseren neuen Branchenreport zur Bauwirtschaft „Mehr Effizien
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Shell U.K. Limited
Published By: Salesforce     Published Date: Jun 30, 2020
Research indicates that Customer Experience is one of the most important areas that affect the profits of companies selling their products online. The multiplicity of communication channels, though comfortable for customers, is challenging for the companies The situation related to COVID-19 also had an impact on the e-commerce market. Already 57% of the Internet users shop online. Consumers value the fact it is an easy, quick, and always accessible form of shopping, no matter what the current limitations are. How to guarantee fast service when customers communicate via chat, email, or www, in social media, or just call Customer Service? And what if they report issues via several channels at once? How to meet customers’ expectations in the times of multi channeling? Together with our customer, PayU, we will talk about challenges and ways to achieve success in customer service.
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Salesforce
Published By: Interactions     Published Date: Dec 03, 2019
When it comes to restaurants, guest experience is key. And it’s not only about keeping guests coming back time and time again, but also maximizing sales when they are already there. We conducted a survey with 1,700 participants to uncover their preferences around restaurant experience and guest care technology when at fast casual, quick service, and takeout or delivery restaurants. What do your guests really want? And how can Conversational AI help? Read this eBook to find out more.
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Interactions
Published By: Akamai Technologies     Published Date: Dec 07, 2016
Many industry experts advise financial services institutions (FSIs) to embrace digital transformation. At the heart of that mandate is the need to satisfy rising customer expectations for fast, secure, always-on services delivered seamlessly across all channels and devices. While it’s important to harness the digital technologies today’s customers turn to — especially when it comes to engaging the millennial generation — FSIs need to optimize web and mobile performance to deliver exceptional end-user experiences. Here are eight considerations. Get started on your journey – download the whitepaper today
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online banking service, online banking services, online banking application, online banking applications, online banking app, online banking apps, financial services it, online banking solutions, digital transformation, digital disruption, infrastructure, cloud security, ddos, security breaches, web application security, cyber threats, cyber security, cloud applications
    
Akamai Technologies
Published By: Oracle     Published Date: Feb 15, 2018
To succeed in today’s competitive reality, businesses need to free themselves from the limitations of legacy IT infrastructure. The days of purchasing hardware and maintaining massive data centers to run IT must come to an end. Managing and maintaining your infrastructure is simply too expensive. A recent Gartner survey found that more than 80 percent of CIOs consider Infrastructure as a Service (IaaS) to be a viable option and 10 percent of CIOs already consider it to be their default choice for infrastructure. Utilizing an infrastructure with an elastic, pay-as-you-go service model not only reduces costs and worries, but also frees IT organizations to innovate in ways that will enhance business growth.
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iaas, business, legacy, infrastructure, oracle, organisations
    
Oracle
Published By: Oracle     Published Date: Feb 15, 2018
Pour réussir dans le contexte concurrentiel actuel, les entreprises doivent se liberer des limites inhérentes à leurs infrastructures informatiques existantes. L’époque de l’achat de matériel et de la gestion d’énormes centres de données pour faire fonctionner les systèmes informatiques est en train de prendre fin. La gestion et la maintenance des infrastructures sont tout simplement trop coûteuses. Une étude Gartner récente a révélé que plus de 80 % des directeurs informatiques considèrent le IaaS (Infrastructure as a Service) comme une option viable et que 10 % d’entre eux la considèrent déjà comme le choix par défaut en matière d’infrastructure. L’utilisation d’une infrastructure avec un modèle de services souple de paiement à l’utilisation ne réduit pas seulement les coûts et les problèmes mais elle permet aussi aux services informatiques d’innover de différentes façons, ce qui contribue à stimuler la croissance de l’entreprise.
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iaas, les, nuls, concurrentiel, entreprises, oracle
    
Oracle
Published By: Oracle     Published Date: Feb 28, 2018
Per avere successo nella realtà competitiva di oggi, le aziende devono svincolarsi dai limiti imposti dall’infrastruttura IT legacy. L’acquisto di hardware e la manutenzione di enormi data center per l’esecuzione dei sistemi informatici appartengono al passato: la gestione e la manutenzione dell’infrastruttura sono semplicemente troppo costose. Un recente sondaggio di Gartner ha rivelato che oltre l’80% dei CIO ritiene che l’Infrastructure-as-a-Service (IaaS) sia un’opzione perseguibile e il 10% degli stessi già la considera la scelta predefinita per l’infrastruttura. L’utilizzo di un’infrastruttura con un modello di servizio elastico e con pagamento in base al consumo non solo riduce i costi e le preoccupazioni, ma consente inoltre alle organizzazioni IT di dedicarsi all’innovazione per favorire la crescita aziendale.
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ampio, accesso, risorse, misurabile, pubblico, privato, ibrido
    
Oracle
Published By: Entrust Datacard     Published Date: May 10, 2017
Entrust Datacard provides customers with a commercial security public key infrastructure (PKI) solution that addresses authentication and data protection needs for enterprise and government customers
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Entrust Datacard
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