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Published By: ADP     Published Date: Jul 05, 2020
If the recent and continuing health crisis has demonstrated one thing, it is that compensating people via paper checks is unreliable, unsafe and untenable. And as the leading provider of payroll in the United States (we pay roughly one in six Americans), ADP fully understands the process and is committed to the ideal of a world where all workers can receive their pay electronically. In a time of crisis, people most urgently need access to their money — to safeguard and provide for their loved ones and family. And not being able to provide swift access is tantamount to denying them relief. We saw the breakdown of several essential systems in the early days of the pandemic, and mail service was one of the first such systems to face disruptions in several parts of the country.
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ADP
Published By: ASG Software Solutions     Published Date: Jun 08, 2008
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Aug 10, 2008
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Oct 16, 2008
Limited visibility has tethered CIOs' success in both IT and business. However, using federated CMDB technology, CIOs can view the complete IT infrastructure and the entire lifecycle of a business service.
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asg, sla, cmdb, bsm, metadata, metacmdb, lob, automation, it value chain, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Nov 03, 2008
The Information Technology Infrastructure Library (ITIL) provides guidance for the management of IT, and has quickly become the worldwide standard for IT Service Management (ITSM).
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 20, 2009
Managing service delivery in todayís complex and dynamic business environments demands new and different approaches from IT. The explosive growth and the rate of change of information has brought particularly daunting challenges for IT that have contributed to incredibly complex underlying infrastructures. To get a true picture of all of the components necessary to support an IT or Business Service, you must access and bring together data that resides in disparate data silos throughout the enterprise.
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 29, 2008
Aligning IT and business perspectives requires the ability to create links between configuration information in the CMDB and the business service as experienced by the user. Service Dependency Mapping (SDM) products automate the process of creating and maintaining these links.
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asg, cmdb, bsm, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Aug 09, 2008
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery.
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asg, cmdb, bsm, itil, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 27, 2009
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 09, 2009
Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 18, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, bsm, metacmdb, asg ddm, cab, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm, itil, asg, ddm, cms, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Mar 01, 2010
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
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asg, ema, enterprise management associates, dashboards, cio, ceo, coo, cfo, side bar
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 05, 2010
Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.
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asg, end user, service assurance, ema, it infrastructure, service management
    
ASG Software Solutions
Published By: IT Launchpad, LLC     Published Date: Dec 05, 2011
IT experts walk you through the top 7 reasons software development projects fail and how you, the buyer of IT services, can overcome these obstacles.
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IT Launchpad, LLC
Published By: e-SignLive     Published Date: Oct 11, 2013
While we tend to think about mobility largely as a consumer phenomenon, it is also changing how the workforce carries out business. With so much being done beyond traditional office walls, many insurance companies, financial service organizations and even government agencies are adopting mobile tablets and smartphones as productivity tools for agents, representatives and personnel, and developing enterprise apps for these devices.
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ipad, mobility, apple, e-signatures, esign
    
e-SignLive
Published By: Ability Commerce     Published Date: May 18, 2009
It always surprises me that as eCommerce marketers we give lip service to the importance of testing, buy many of us don't take the time to fine-tune our email programs. If you are able to identify a few elements through testing that resonate with your customers and then employ those insights in your ongoing program, the improvements may be sustainable over time.
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ability commerce, seo, email frequency, email test, lead generation, roi, pci, ecommerce, e-commerce, order management, load time
    
Ability Commerce
Published By: Comcast Business     Published Date: Feb 07, 2020
As the financial services sector continues to evolve, there will be a continued need for a solid foundation to support the technologies that will further advance it. While new technology offers unlimited opportunity in scope and results, it’s as good as useless without the necessary infrastructure supporting it. Smart financial services organizations understand that a solid foundation that addresses performance, reliability and affordability will enable them to grow their business faster and more securely and position them to take advantage of future technology advancements.
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Comcast Business
Published By: Comcast Business     Published Date: Feb 07, 2020
The first phase of digital transformation laid the path through adoption of cloud, mobile, big data and social—which, combined, provided a platform for organizations to achieve greater operational efficiencies, better business insights and deeper customer engagements. The next phase involves technologies that promote data-driven intelligence for enhanced real-time decision-making, as well as those that enable or enhance automation to drive even more improved outcomes in financial services.
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Comcast Business
Published By: Comcast Business     Published Date: Feb 07, 2020
Venue owners and operators have limitless opportunities to differentiate themselves and create new sources of revenue by creating the fan experiences they expect now as well as novel ones they haven't imagined yet. The key lies in supporting those customer experiences with reliable, high-capacity networks required to to keep pace with innovation. Your fans won't have to go far to find food and drink specials or that special team jersey when WiFi-based location services serve up the refreshments and merchandise they want based on their current whereabouts, direction they're walking and interactions during past visits.
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Comcast Business
Published By: Comcast Business     Published Date: Feb 07, 2020
Data’s role cannot be underestimated in its importance as a catalyst for higher-quality health care with better outcomes. Its role in helping to improve the patient experience is also growing, as more doctors and caregivers use the information derived from data analytics to provide patient-centric services such as personalized health care and self-monitoring.
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Comcast Business
Published By: Comcast Business     Published Date: Feb 07, 2020
Traditionally, organizations have focused primarily on the tangible aspects of products and services—building products, designing services, advertising and marketing them, and then waiting for the sales to roll in. That perspective of the customer journey from the era of industrialization is fading into antiquity as customers turn from buying a product or a service, to purchasing experiences. Customers want an experience that matches their needs and expectations. The result is that organizations that can shift from selling a product to providing an experience are reaping important rewards such as improved customer satisfaction, longer customer relationships, increased revenue, and more.
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Comcast Business
Published By: Comcast Business     Published Date: Feb 07, 2020
Customer experience (CX) has overtaken process efficiencies and automation as the top digital priority, according to IDG’s second annual digital business survey. And customer experience technology is a high priority across industries from retail to agriculture to manufacturing. As CX becomes central to DX strategies, the onus is on IT to become more strategically engaged in areas that traditionally have been the purview of front-office functions, such as customer service, marketing, operations, and product devel­opment. Although business and functional leaders may agree with IT on the goal, there may be misalignment on priorities, resources, and the best way forward.
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Comcast Business
Published By: Comcast Business     Published Date: Feb 07, 2020
Technology adoption in the hospitality sector has shown a marked increase in the last few years, with more hotels and other hospitality organizations embracing services and technologies to provide high-quality guest experiences. And as competition continues to grow, hotels are becoming more innovative in the way they use technology to improve the customer experience end to end, from reservation to check-out. Mobility, connectivity and data all are driving digital disruption in the hospitality sector, as guests increasingly crave a high-quality, personalized experience.
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Comcast Business
Published By: SAP     Published Date: Mar 02, 2017
HCM suite vendors are building out their offerings to address administrative, strategic and operational needs of users in multiple geographies, but solutions still vary. HR IT leaders should use this research to identify best-fit vendors based on their own critical product and service/support needs.
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SAP
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