knowledge

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Published By: Verint     Published Date: Jun 15, 2020
Verint Systems Knowledge Management puede empoderar a los agentes para que proporcionen los resultados adecuados con mayor rapidez y permitir el desarrollo de iniciativas innovadoras de autoservicio. Esto puede propiciar una mayor eficiencia operativa y ofrecer una experiencia de cliente más eficaz y personalizada. Obtenga más información en su eBook.
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Verint
Published By: Cloudreach     Published Date: Jun 26, 2020
Throughout Cloudreach’s 10 years of experience helping clients migrate to the cloud, we’ve accumulated a wealth of knowledge on how to speed the journey without compromising success or cost. In the interest of speed and agility, let’s shift into high gear. This eBook explores three client experiences that, while the nature of their business, challenges and goals varied widely, shared some common themes: They needed an accelerated approach to cloud migration, facing intimidating deadlines to move complex estates. They met their goals – often ahead of deadline. And they found that having a partner with deep experience was a key differentiator in achieving immediate and ongoing success. Here are their stories. If you recognize yourself in any of them, contact us to find out how we can tailor an accelerated cloud migration plan to your organization.
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Cloudreach
Published By: Trend Micro     Published Date: Jun 15, 2020
• The City of Tyler, Texas, is dedicated to providing its citizens with a modern, connected infrastructure that enhances their lives and is both safe and secure. In order to achieve the highest level of security for its data driven services, the city partnered with Trend Micro to implement a suite of Trend Micro solutions that are connected and automated. • “Every time I call Trend Micro, I get a person who is both helpful and knowledgeable. Our city motto is, ‘We are called to serve.’ Trend Micro has a similar attitude. They care about their customers and it shows. We wanted a partner with a philosophy like ours,” says CIO, Benny Yazdanpanahi.
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Trend Micro
Published By: Bloomfire     Published Date: May 14, 2020
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Bloomfire
Published By: Bloomfire     Published Date: May 14, 2020
Digital technology is a hot topic in business today, and for good reason: Social, mobile, big data, and other digital resources and tools can help organizations connect and collaborate more effectively, enabling them to drive revenue, scale resources, and attract top talent.
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Bloomfire
Published By: Bloomfire     Published Date: May 14, 2020
Innovation is a critical part of running a successful business. Today’s landscape is much too competitive for any organization to think they can achieve success by doing the same things they’ve always done.
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Bloomfire
Published By: Bloomfire     Published Date: May 14, 2020
It’s estimated that we are bombarded with about 174 newspapers’ worth of information every day1. Eric Schmidt, Executive Chairman of Alphabet, put it even more simply: “Every two days, we create as much information as we did from the dawn of civilization up until 2003.” With all this information, we face the problem of managing and sharing it with others effectively.
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Bloomfire
Published By: TIBCO Software     Published Date: May 05, 2020
Brembo, a high-end brake manufacturer, was challenged to develop Industry 4.0 smart factory capabilities and evolve its analytics infrastructure to meet goals for improved performance and user-friendliness. With TIBCO Spotfire® analytics in use across the organization, the company is creating a data-driven culture and improving processes, knowledge, and understanding of both manufacturing and the supply chain.
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TIBCO Software
Published By: TIBCO Software     Published Date: Jul 08, 2020
"Manufacturers are increasingly turning to digital twins to deal with the petabytes of data generated daily by sensors in their manufacturing process. Traditional, knowledge-driven analysis no longer satisfies business requirements, resulting in lost opportunity, suboptimal product yield, and lowered revenue. However, getting the data science (machine learning models) behind the digital twins into production has proven difficult. That's why TIBCO introduced a Model Ops solution to help companies develop and deploy working and successful digital twin models along with data science. In this paper, we walk through how one semiconductor manufacturer successfully used the TIBCO Model Ops solution to operationalize data science. The company was able to use the process to produce actionable insights and optimize its manufacturing processes with digital twin models."
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TIBCO Software
Published By: MuleSoft     Published Date: May 04, 2020
With an API ecosystem, businesses can democratize access to their existing assets and capabilities through APIs that can be securely shared with external parties. An API ecosystem extends the value of these APIs by bringing internal and external stakeholders together to share knowledge, tools, and assets. This allows organizations to stay agile, deliver faster, and maximize investments. MuleSoft, in partnership with ProgrammableWeb, has created a baseline methodology for establishing an API ecosystem with a customer-centric mindset. In this whitepaper, you will learn how to: Co-create value partners, customers, and third-party developers. Treat APIs as products through design, delivery, and consumption. Build your organization’s roadmap for creating an API ecosystem.
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MuleSoft
Published By: Ounce Labs, an IBM Company     Published Date: Dec 15, 2009
Today, when you make decisions about information technology (IT) security priorities, you must often strike a careful balance between business risk, impact, and likelihood of incidents, and the costs of prevention or cleanup. Historically, the most well-understood variable in this equation was the methods that hackers used to disrupt or invade the system.
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ounce labs, it securitym it risk, software applications, pci dss, hipaa, glba, data security, source code vulnerabilities, source code analysis, it security, cryptography
    
Ounce Labs, an IBM Company
Published By: ASG Software Solutions     Published Date: May 12, 2010
For many organizations, managing and delivering the knowledge contained within documents is difficult or impossible due to technological disparity. Conventional approaches to knowledge management work within the constraints of disparate platforms, applications, and output devices, and fail to address technological disparity.
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asg, cypress, managing delivery, knowledge management, document management
    
ASG Software Solutions
Published By: Adobe     Published Date: Jun 16, 2020
In this knowledge brief, we’ll analyze how organizations today are modernizing sales practices and operations through the use of e-signatures and other new technologies. We’ll also focus on how leaders are tightly integrating these technologies with vital business platforms such as Microsoft Dynamics and Office 365.
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Adobe
Published By: 123Together     Published Date: Feb 05, 2009
Email is the primary communication system and file transport mechanism used in organizations of all sizes. Email systems generate enormous amounts of content that must be preserved for a variety of reasons, including: -Compliance with local, state, federal and international statutory requirements - Electronic discovery requirements and best practices - Knowledge management applications - Disaster recovery and business continuity
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123together, it strategies, ediscovery, finra, regulation, security, finra, contact management, email, economy, stability, collaboration, green it, outsourcing, microsoft exchange, hosted exchange, mobile services
    
123Together
Published By: Astaro     Published Date: Jan 19, 2011
This white paper discusses what drives organizations in both heavily-regulated and less regulated industries to retain email and other electronic content.
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astaro, content retention, email content, legal discovery, data mining, knowledgement management, electronic content
    
Astaro
Published By: Cisco     Published Date: Dec 20, 2018
Knowledge workers today have a rich portfolio of team collaboration tools to help them get their jobs done, starting with email and encompassing texting, file sharing, online chat and message boards, social media and video conferencing. Yet collaboration across these tools can be a frustrating experience, due to the complexity of the technology and lack of integration. The good news: the application of emerging technologies and artificial intelligence (AI) enables more people to connect when and how they need to. And that makes for more productive teams.
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Cisco
Published By: Cisco EMEA     Published Date: Mar 05, 2018
The competitive advantages and value of BDA are now widely acknowledged and have led to the shifting of focus at many firms from “if and when” to “where and how.” With BDA applications requiring more from IT infrastructures and lines of business demanding higher-quality insights in less time, choosing the right infrastructure platform for Big Data applications represents a core component of maximizing value. This IDC study considered the experiences of firms using Cisco UCS as an infrastructure platform for their BDA applications. The study found that Cisco UCS contributed to the strong value the firms are achieving with their business operations through scalability, performance, time to market, and cost effectiveness. As a result, these firms directly attributed business benefits to the manner in which Cisco UCS is deployed in the infrastructure.
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big data, analytics, cisco, value, business, enterprise
    
Cisco EMEA
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Workplace by Facebook     Published Date: Jun 17, 2019
Workplace connects everyone in an organization using familiar Facebook features like video calling, instant messaging, posts and groups. It works with other tools you already love, providing a simple and secure way for people to share knowledge, work together and build connected communities.
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Workplace by Facebook
Published By: Freshdesk     Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love. In this whitepaper, we detail how you can - Provide your agents with complete context by pulling data from your third party systems into your helpdesk - Reduce ticket volume and help customers help themselves by setting up a knowledge base - Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
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Freshdesk
Published By: SAS     Published Date: Jan 17, 2018
Competitive advantage from analytics is changing, and for the better. For the first time in four years, MIT Sloan Management Review found an increasing ability to strategically innovate with analytics based on interviews with more than 2,600 practitioners and scholars globally. Learn more about key findings, including: Wider use of analytics, better knowledge of its benefits and greater focus on applications have reversed a trend on the benefits of analytics. Return on investment for analytics stems from the governing and sharing of data throughout the organization. Machine learning enables organizations to discover more insight from their data, allowing employees to focus on other critical responsibilities.
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SAS
Published By: Citrix     Published Date: Mar 26, 2020
Modern enterprises must swiftly respond to market conditions and customers’ expectations for personalized, on-demand products and services 24/7. As a result, they are placing a high value on collaboration and knowledge sharing among external partners and virtual teams. In a recent Harvard Business Analytics survey, 68% of organizations who prioritize collaboration said that it helps them outpace their competition by delivering the following benefits: ? Improved customer experience ? A more engaged workforce ? Higher productivity ? Greater operational efficiency Download our latest guide to learn how Citrix ShareFile is the foundation of a secure, collaborative environment — empowering teams to work securely, efficiently and productively while outperforming your competition.
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Citrix
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