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Published By: Nice Systems     Published Date: Feb 26, 2019
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources: • Automatic call distributors (ACDs) • Outbound dialers • Multi-channel routing platforms • Back-office employee desktops Download today to learn more.
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Nice Systems
Published By: Cloud Direct     Published Date: Jan 17, 2018
Azure Site Recovery replicates your on-premises physical servers and virtual machines to Azure. If an outage occurs in your primary location, you failover to the DRaaS platform within minutes and your applications and workloads will be available. When normal operations resume, you can failback to your primary location. For added reassurance, Cloud Direct is a Microsoft Gold Partner. This means in addition to our own 24/7 support, we also benefit from direct access to Microsoft support for a range of hosting scenarios – including SQL Server, Exchange and SharePoint.
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business, cloud solutions, data centre, smb, systems, technical
    
Cloud Direct
Published By: Cisco     Published Date: Apr 20, 2016
Be more productive, collaborative, and get more done faster using Cisco WebEx Meeting Center — the proven industry leader in web and video conferencing. As a FedRAMPcompliant service, you can use Cisco WebEx to hold regular meetings with anyone — regardless of location. Manage projects, host meetings, and make faster, more informed decisions by keeping everyone on the same page with meetings that allow everyone to see, hear, and view the same information at the same time. And host engaging and creative sessions with colleagues, internal teams and other agencies.
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cisco webex, meeting center, security, web conferencing, video conferencing, fedramp, networking, wireless, business technology
    
Cisco
Published By: Cisco     Published Date: Apr 20, 2016
Go ahead. Create and join meetings easily from your computer or mobile device. Invite participants to share content in real time. See who you’re talking to. All in a highly secure environment. This is now reality for government agencies, thanks to Cisco WebEx® Web Conferencing, a FedRAMP-compliant service. As a FedRAMP-compliant solution provided by the market leader in web and video conferencing, Cisco WebEx Web Conferencing lets you: • Easily meet face to face with meeting participants from other locations • See and hear the same information at the same time with attendees • Collaborate and increase productivity without the need for travel • Make meetings more engaging with high-definition (HD) video, audio, and content sharing
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cisco webex, web conferencing, productivity, connectivity, government agencies, fedramp, video conferencing, networking, security, wireless, business technology
    
Cisco
Published By: NAVEX Global     Published Date: Mar 11, 2014
This report reviews all-industry benchmarks created using data from all participating companies 4,600, in the NAVEX Global database and should serve as an excellent starting point for companies wishing to assess their organization’s reporting data—and help equip them to make informed decisions about programme effectiveness, potential problem areas and necessary resource allocations.
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ethics, compliance, benchmarks, navex
    
NAVEX Global
Published By: Group M_IBM Q1'20     Published Date: Jan 14, 2020
Ten years ago, the journey began to find a flexible, versatile approach to build a central data store where all enterprise data could reside. The solution was the data lake — a general-purpose data storage environment that would store practically any type of data. It would also allow business analysts and data scientists to apply the most appropriate analytics engines and tools to each data set, in its original location. As these data lakes began to grow, a set of problems became apparent. While the technology was physically capable of scaling to capture, store and analyze vast and varied collections of structured and unstructured data, too little attention was paid to the practicalities of how to embed these capabilities into business workflows. Today, many organizations have recognized their failures, have changed leadership teams for the data lake implementation and are launching a second, third or even fourth attempt to implement a data lake successfully – this time leading with da
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data ops, data lake, data storage, data governance, data integration
    
Group M_IBM Q1'20
Published By: Oracle     Published Date: Nov 07, 2018
Bringing finance closer to the rest of the business is an enticing prospect. But enabling accountants to serve as advocates for other departments is much more than just a relocation task. This latest NetSuite guide helps finance leaders in a growing business discuss business partnering: the whys and the hows.
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Oracle
Published By: Oracle     Published Date: Feb 18, 2020
Bringing finance closer to the rest of the business is an enticing prospect. But enabling accountants to serve as advocates for other departments is much more than just a relocation task. This latest NetSuite guide helps finance leaders in a growing business discuss business partnering: the whys and the hows.
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Oracle
Published By: Intel     Published Date: Apr 16, 2019
When seeking a new cloud service provider (CSP), uptime and data sovereignty will be decisive considerations for many customers. At a time when cloud outages can bring down a huge number of web services and make the news, reliability is a hot topic. There is also a growing sensitivity towards where workloads are hosted, following introduction of regulations. Download Intel's latest eGuide, 'Meet Your Customers’ Biggest Cloud Concerns’ to discover: • How to boost uptime with hardware engineered for reliability • The ways telemetry can be used to call attention to potential problems before they occur • How to protect against the threat of cybercrime with a multi-layered approach to security • Why data geolocation is increasingly important, and how you can help with location tagging.
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Intel
Published By: Intel     Published Date: Apr 16, 2019
When seeking a new cloud service provider (CSP), uptime and data sovereignty will be decisive considerations for many customers. At a time when cloud outages can bring down a huge number of web services and make the news, reliability is a hot topic. There is also a growing sensitivity towards where workloads are hosted, following introduction of regulations. Download Intel's latest eGuide, 'Meet Your Customers’ Biggest Cloud Concerns’ to discover: • How to boost uptime with hardware engineered for reliability • The ways telemetry can be used to call attention to potential problems before they occur • How to protect against the threat of cybercrime with a multi-layered approach to security • Why data geolocation is increasingly important, and how you can help with location tagging.
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Intel
Published By: Dassault Systèmes     Published Date: Jun 19, 2018
A&D manufacturers and their suppliers now depend more than ever on global supply chains. As they reach across time zones, languages and cultures, supply chains have to work around challenges that build up costs and drag down production schedules. Communication between distributed engineering and production centers can be labored and error-prone. These problems are often compounded by repetitive programming, incomplete simulations, time-intensive production methods, and concern that the shop floor may not be working with current data. Ideally, global companies should be able to design products at any location and produce them at selected sites, with all stakeholders from design to the shop floor working concurrently from a single unique global data source. Understand how manufacturing companies can deliver machined parts faster and increase revenue by reducing costs – despite operating globally across time zones and cultures.
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Dassault Systèmes
Published By: Avaya     Published Date: Dec 18, 2013
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
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avaya, cem, customer experience management, contact center, mobile, mobile devices, customer interactions, it management, data center
    
Avaya
Published By: Box     Published Date: Nov 12, 2014
Bespoke Collection, a wine producer, uses Box to compete with major players in its industry. Learn how Box help accelerate the sales cycle from any location, keep branding consistent, and reduce friction in the sales process with integration like Salesforce and DocuSign.
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close sales, competitive edge, branding, sales process, integration, accelerate sales
    
Box
Published By: Polycom     Published Date: Mar 12, 2018
Learn how one organization with Polycom voice devices and Microsoft Office 365 realized a 109% risk-adjusted ROI and benefits of $1.6M over three years. By deploying Polycom voice solutions for Microsoft Office 365, an engineering firm was able to realize: $1.6M in total risk-adjusted benefits $1M in incremental revenue with more billable hours $537k in improved productivity $74k in phone purchase and installation cost savings $14k in employee relocation cost savings Learn more about the business benefits and cost savings attributed to Polycom voice solutions for Microsoft Office 365. The Total Economic Impact Of Polycom Solutions For Microsoft Office 365, a commissioned September 2016 study conducted by Forrester Consulting on behalf of Polycom and Microsoft.
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economic, impact, polycom, solutions, microsoft, optimization, organization
    
Polycom
Published By: Extreme Networks     Published Date: Aug 30, 2016
The goal of a Cloud-Managed Network is to make deployment, management and control over network infrastructure devices very easy, offset the need for trained IT staff at remote locations or for geographically dispersed organizations, and it provides both OpEx and CapEx savings. This comprehensive white paper provides you with information needed to successfully guide you through the decision-making process of determining the right network for your business.
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extreme networks, networking, network, cloud, cloud networks, wireless, cloud managed networking, cloud based network, cloud network infrastructure, cloud network architecture, private cloud network, cloud network management, hybrid cloud networking, cloud networking, cloud network solutions, business technology
    
Extreme Networks
Published By: Equinix     Published Date: Oct 27, 2014
Connections are great. Having a network to connect to is even better. Humans have been connecting, in one form or another, throughout history. Our cities were born from the drive to move closer to each other so that we might connect. And while the need to connect hasn’t changed, the way we do it definitely has. Nowhere is this evolution more apparent than in business. In today’s landscape, business is more virtual, geographically dispersed and mobile than ever, with companies building new data centers and clustering servers in separate locations.
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data center, enterprise, cloud, experience, hybrid, performance, strategy, interconnectivity, network, drive, evolution, landscape, server, mobile, technology, globalization, stem, hyperdigitization, consumer, networking
    
Equinix
Published By: MobileIron     Published Date: Aug 20, 2018
In the PC era, employees operated from within a well defined enterprise IT perimeter and passwords were sufficient to establish user trust. However, in today’s mobile-cloud environment, the enterprise perimeter has dissolved and business information is available to users on a variety of endpoints, apps, services, networks, locations. In this dynamic access environment, organizations need a different approach to security that is able to: • Establish user trust using multiple factor authentication • Correlate user trust with other factors such as endpoint, app, network, and more • Apply adaptive, risk-based policies that match the user’s environment
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security, enterprise, cloud
    
MobileIron
Published By: Mimecast     Published Date: Mar 13, 2017
The European Union’s General Data Protection Regulation (GDPR) is triggering a change in how organizations need to protect personal data, including data contained in email and contact databases. Regardless of your organization’s physical location, you must be in GDPR compliance for EU resident personal data by May 2018—or face dire consequences. Download the White Paper, to learn: • Why compliance requires unprecedented levels of effort if you control or process personal data • What specific security, privacy, and protection measures you need to take to comply with GDPR • How a majority (58%) of mid-sized and large organizations have a poor understanding of the wide scope of the regulation and its associated penalties
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Mimecast
Published By: FICO     Published Date: Sep 02, 2016
Behind FICO® Collections Optimisation is a sophisticated decision modeling capability that quanti es the impact of an organisation’s business decisions and actions on customer outcomes such as revenue, loss and profit.
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loans, fico, fico collections optimization, collections and recovery, c&r, resource allocation, roll rate reduction, collector performance
    
FICO
Published By: Veritas     Published Date: May 12, 2016
Nearly 70% of all stored data contains no legal, regulatory, or business value. Intelligence about your information’s age, location, and ownership provides the roadmap to effective decision-making.
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Veritas
Published By: AWS     Published Date: Nov 07, 2018
To best support global users and customers, enterprises require seamlessly connectivity between branch office locations, applications, and workloads hosted in the cloud. Many WAN solutions are ill-equipped for this task because they are generally rigid, complex to configure, and expensive to maintain. IoT adoption, a dramatic increase of the number of network devices, and the sophistication of security threats further compounds this challenge. Geographically-distributed devices need secure cloud connectivity, limiting the ability of existing WAN solutions to fulfill the need of distributed organizations. Cisco SD-WAN on Amazon Web Services (AWS) is an overlay WAN architecture that is designed to address modern enterprise cloud applications and workloads, heterogeneous WAN connectivity, distributed global workforces, and other business needs that traditional WAN solutions cannot meet. Learn more by downloading this solution brief. Join our webinar to learn -How to migrate a data ce
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AWS
Published By: Genesys     Published Date: Feb 22, 2018
Move to the Cloud with Confidence If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: • The size of your contact center, and business requirements such as customer journey management • The location and quantity of contact centers being managed • The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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contact center, cloud, ebook, customer journey
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
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frost & sullivan, customer engagement, contact center, omnichannel
    
Genesys
Published By: Lightower     Published Date: Jan 26, 2017
Lightower's comprehensive suite of fiber-based solutions is trusted by over 40% of Fortune 500® companies with their mission critical networking needs. And with over 33,000 route miles of all-fiber network and over 22,000 service locations, Lightower provides the custom connectivity services to ensure optimal application and business performance. Watch our video to discover the industries Lightower serves and learn how the Lightower Limitless Network at the center of everything you do.
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Lightower
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