quality hire

Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term

As professionals in a world that is now driven by self-improvement, we’ve become very skilled at setting goals. There is a plethora of mobile apps that exist solely to help us track goals and keep ourselves accountable. Goals are what keep us engaged, looking ahead and striving to be better. That’s the same reason organizations spend hours, weeks, months and years planning and trying to execute them. But what good is all that motivation, strategy and planning if organizations can’t execute those goals properly? Well, none really.

Quality of Hire (QoH) has long been one of the major dividing lines between sourcing, recruiting and HR. After all, retention and talent management have more to do with the quality of a worker than anything else...right? Well, that’s what the recruiters might have you believe. In fact, quality of HIRE is right there in the name.

In the past, the production of professional quality corporate videos was delegated to outside agencies. Corporate business units hired marketing firms and video production houses because those outside agencies were the only ones with both the required expertise and the expensive equipment needed to generate high-quality results. Quantum teamed up with the Communications Media Management Association (CMMA) to survey their members—media production managers from leading enterprises—to learn more about the benefits and challenges of creating video in-house. Download the eBook, “The Changing Landscape of Corporate Video Production” to get the following questions answered and more: • Will in-house creative teams continue to ramp up in production? • What video formats are they currently producing and delivering? • How are they archiving their content? • What challenges are in-house teams facing as they generate more content? Today, that is changing. As the cost of video production technology drops, more corporations are recognizing the value of bringing production in-house. According to a recent report by Vidyard, 85% of businesses surveyed now have internal staff and resources producing videos in-house.

A growing business is usually a good thing, but for talent acquisition teams, growth on a large scale can pose some unique recruiting challenges. That’s because rapid expansion can confront talent acquisition with the need to ensure that as the company grows, quality of hire doesn’t shrink.

Making the right talent management decisions requires a specific understanding of what talent management actually is and does. The goal of a talent management program is to create a highly responsive, high-performing, sustainable organization that meets business targets.

Finding talented candidates can be challenging. Automating recruiting can improve candidate quality and increase efficiency. This paper outlines how to reduce time to hire by 50%, reduce cost per hire by 70%, and hire quality people.

Integrated Talent Management: Improving Business Results through Visibility and Alignment: Research shows the vast majority of organizations have only achieved integration across two or more elements of talent management, those that have are reporting superior performance gains.

This paper provides insights into recruiting practices that enable acquiring and retaining a high quality workforce. Uncover new sourcing, assessment, process, and green opportunities to cut recruiting costs by quantifying the reduction of direct costs savings and benefits from technology.

Podcast interview with Gerry Crispin of CareerXroads and Peter Clayton of Total Picture Radio on how recruiters are using Web 2.0 technologies to recruit, brand, collect data, and strategize new avenues in today's talent landscape.

Check out the latest interview with Matthew Adam, Vice President & Chief Talent Strategist for NAS Recruitment Communications, and Peter Clayton of Total Picture Radio as they discuss several recruiting hot topics.

Check out the latest Total Picture Radio interview with Ronald M. Katz. Discussion includes how top performing organizations are using talent analytics to measure and manage individual performance against goals.

Check out the latest Total Picture Radio interview with Ronald M. Katz. Discussion includes how top traditional hiring and performance management is a thing of the past in the new age of talent.

HOW TO OVERCOME HEALTHCARE'S BIGGEST HIRING CHALLENGES Healthcare recruiting is intensely competitive. 60% of the fastest-growing occupations in the US are in healthcare, and it takes twice as long to fill a healthcare role than the national average. In this eBook, you’ll learn three approaches to solving healthcare recruiting’s toughest challenges. EXPECT TO LEARN: The 3 biggest challenges facing healthcare recruiting in 2018 (and how to solve them) Why it takes 2x as long to fill a healthcare role How to shrink hiring time without sacrificing quality of hire 4 ways to differentiate your organization from your competition Find out what the research says about these healthcare recruiting challenges and how you can overcome them in your organization. Download the free eBook now.

MOST HIRING IN THE 21ST CENTURY IS JUST A DIGITALIZATION OF HOW I T ’ S A LWAYS BEEN DONE With new technology, you can fundamentally reengineer it to be faster, more accurate, and more inclusive of underrepresented groups. This white paper will show you how world-class recruiting departments are seeing drastic improvement in time to hire, better quality hires, and increases in new hire diversity. They’re reimagining hiring so the interview is at the beginning of the hiring process.

Hire better people and drive the best business results. With SuccessFactors Recruiting Management for small to medium-size business, you can find and acquire the high-quality candidates you need, faster and with less expense. Best of all, you can integrate your employee recruiting processes into your overall talent management strategy. Download SuccessFactors' white paper, 'How to Source and Select the Best Hires for Small to Medium-Size Businesses' to learn more about sourcing and selecting the best candidate.

The goals of the new insights solutions from TheLadders is to help companies narrow down candidates based on the attributes that will allow them to be successful within the organization. Read to find out more.

Here’s a look at seven of the top “sins” recruiters commit today, along with valuable direction for correcting your bad habits.

Whether you’re looking at improving quality of hire or time to hire, or maybe just looking for a leg up, technology can help. In this e-book, we’ll give you three new tools to consider.

This guide will help you grow and engage your passive candidate pipeline, to ultimately help increase quality hires and decrease time spent sourcing.

Being responsible for one-third of a business’ success already puts HR in a critical role. But it’s not just about finding the best people—it’s about finding the best people, at the lowest cost, with the lowest possible attrition and the best possible performance. And it’s about guiding your executive team to the right decisions using the language they understand best: numbers. Talent management—covering everything from recruiting and compensation to ongoing education and retention—has traditionally been managed in silos, with a series of disparate systems and disconnected processes and reports. In today’s data-driven world, CEOs demand more. This new study conducted by HR.com explores what’s working for organizations today and the biggest gaps to fill.

In an era when human resources departments are constantly being asked to do more with less, it’s clear that something needs to be done. As more and more resumes pile up for each position, HR teams need help to make a quality hire quickly. Fortunately, IBM Smarter Workforce technology can help, by providing companies the ability to test candidate skills at the beginning of the hiring process. Using simple and convenient skills assessments, it’s easy for HR departments to separate the serious candidates from the rest of the applicants. Once this is done, considering the candidates and making a quality hire becomes much more manageable.

What are the top ways recruiters are using social media? Check out Dice’s Social Recruiting Survey to learn how sourcers use social to improve candidate quality and quantity, as well as time-to-hire.

Located in the English Midlands, the Leicestershire County Council enjoys a strong national reputation for doing things differently and achieving results. In 2009, it was named Council of the Year - the first County Council to achieve such an accolade and despite the tough economic climate, it continues to deliver high-quality services to the people of Leicestershire. Seen as a trailblazer in many areas, the Leicestershire County Council leads the way in working with troubled families. In partnership with the National Health Service, police, district councils, and others, the council has provided services for these families in need, while cutting bureaucracy and reducing costs. Like most public services, Leicestershire County Council has faced the ongoing financial challenge of government funding reductions. As a result, the council has taken early action to find efficiency savings and new ways of working.

Being responsible for one-third of a business’ success already puts HR in a critical role. But it’s not just about finding the best people—it’s about finding the best people, at the lowest cost, with the lowest possible attrition and the best possible performance. And it’s about guiding your executive team to the right decisions using the language they understand best: numbers. Talent management—covering everything from recruiting and compensation to ongoing education and retention—has traditionally been managed in silos, with a series of disparate systems and disconnected processes and reports. In today’s data-driven world, CEOs demand more. This new study conducted by HR.com explores what’s working for organizations today and the biggest gaps to fill.