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Published By: HERE Technologies     Published Date: Jan 23, 2020
Explore Digital twins, smart cities and urban modeling From the increasing demands of citizens, to resilience and sustainability requirements, cities are looking for multi-point, fundamental solutions and key technologies to better address the many issues they are facing. Digital twins and urban models not only help optimize the design, planning, construction and operation of urban infrastructure, but they also excel as predictive models for flooding, traffic, energy generation, and consumption patterns. Access the latest analyst paper by ABI Research and HERE Technologies, Digital twins, smart cities and urban modeling, as it details: • The relevance of digital twins for smart cities • Definitions and types of models • Modeling technologies, techniques and use cases • Benefits and challenges of digital twins and urban models for cities • Short- and long-term forecasts
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HERE Technologies
Published By: HERE Technologies     Published Date: Jan 23, 2020
WHY PUBLIC TRANSPORT AUTHORITIESNEED TO EMBRACE THE MaaS OPPORTUNITY As people shift away from owning vehicles, it’s essential public transport authorities (PTAs) embrace the convergence of publicly- and privately-owned transportation. Mobility as a service (MaaS) could offer seamless travel across multiple public and private transportation modes - including use of ride-hailing, escooters and bike sharing services. However, PTAs will need to show willing to integrate and partner with third parties on centralized mobility platforms from which transport services from multiple providers could be accessed by the public. In its recent whitepaper Why Public Transport Authorities Need To Embrace The Maas Opportunity, ABI Researchmade a series of recommendations why PTAs should embrace the MaaS opportunity – they include: • To set foundations for wider IoT and smart city opportunitiesas PTAs put into motion the steppingstones toward MaaS enablement • To get closer to end users by PTAs offerin
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HERE Technologies
Published By: Salesforce     Published Date: Jan 14, 2020
For the third edition of our “State of Service” report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine: • Service organizations’ biggest challenges and priorities • The changing role of customer service agents • The impact of artificial intelligence (AI) on the future of customer service • How mobile workers fit into modern customer service
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Salesforce
Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
For years, Cisco has been warning defenders about escalating cybercriminal activity around the globe. In this, our 2018 Annual Cybersecurity Report, we present data and analysis from Cisco threat researchers and several of our technology partners about attacker behavior observed over the past 12 to 18 months. Report Includes: * The evolution of malware, including the developments behind network-based ransomware * Tactics adversaries are using to evade detection, namely, weaponizing cloud services and other technology used for legitimate purposes * Developments in malicious encrypted web traffic * Updates on how DDoS “Burst attacks” are increasing in complexity, frequency, and duration * Recommendations for defenders
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
Building on the popular Threat of the Month series, Cisco researchers looked at notable 2018 cybersecurity incidents with a fresh perspective: what do they reveal about future adversary tactics? With this lens, they chose threats that best embody what defenders should expect in the year ahead. The report contains in-depth analysis, best practices, and trends to watch.
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
It’s no secret that the way people work has changed dramatically over the past few years. As highly distributed environments become the norm, security teams are scrambling to protect users, the growing number of device types they carry, and their data. With more users, devices, and applications connecting to the network, the number of risks and vulnerabilities is also increasing — triggering a total transformation in the security landscape. In this research readout, we explore the complex factors that make remote and roaming user security a challenge, and the emerging solutions best positioned to meet the needs of today’s increasingly distributed enterprise.Explore the complex factors that make remote and roaming user security a challenge, and the emerging solutions best positioned to meet the needs of today’s increasingly distributed enterprise.
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Cisco Umbrella EMEA
Published By: Cisco Umbrella EMEA     Published Date: Nov 15, 2019
Cisco has been named in the first ever Gartner ‘Voice of the Customer’ report for the Secure Web Gateways (SWG) market for Cisco Umbrella. Gartner Peer Insights is a peer review and ratings platform designed for enterprise software and services decision makers. This document synthesizes Gartner Peer Insights’ content in the SWG market for 2018. Gartner states that "this peer perspective along with the individual detailed reviews, is complementary to expert research and should play a key role in the customer buying process." This report includes: - SWG Peer Reviews and Ratings - Vendor comparisons - Reviewer demographic
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Cisco Umbrella EMEA
Published By: CloudPassage     Published Date: Jan 24, 2020
If your public cloud were compromised tomorrow would you know what to do first? If you don’t, you are not alone. The numerous high-profile data breaches of 2019 have left organizations wondering how their peers are tackling cloud infrastructure security. We partnered with Cybersecurity Insiders to survey and gather insights from their 400,000-member community about cybersecurity professionals' concerns, tools, and best practices. Read the AWS Security Report to learn what cybersecurity professionals say about their: ? Level of concern regarding cloud security ? Biggest operational headaches ? #1 security threat in public clouds ? Why legacy security solutions’ don’t always work for the cloud.
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CloudPassage
Published By: FICO EMEA     Published Date: Jan 06, 2020
?In the fall of 2019, the research staff of American Banker conducted an online survey among select subscribers on “Digital Disruption, Digital Transformation, and Customer Centricity” •?The goal of the survey was to learn senior-most financial services executives’ perceptions of the core Strengths, Weaknesses, Opportunities, and Threats posed by Digital Disruption, Digital Transformation, and Customer-Centricity •?The double-blind survey generated hundreds of detailed responses from financial services executives (75% in traditional banks, 25% in FinTechs) worldwide •?The survey was sponsored by FICO, as part of a primary research effort on market requirements and product positioning for its Centralized Decisioning solution; FICO’s conclusions can be found at the end of this report
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FICO EMEA
Published By: Masergy     Published Date: Jan 22, 2020
The self-driving, self-managing network is closer than you might think. So, how do you pave the way for virtual network engineers and augmented operations? AIOps tools offer a new generation of technologies with the potential to automate new swathes of network operations. Nemertes Research offers this guide to AIOps. Explore how virtual assistants have evolved, using AI to advance toward the self-driving network Discover AIOps requirements, the market, and what to look for in a solution Get five recommendations for paving the way to autonomous networking
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Masergy
Published By: Virtela Communications, Inc.     Published Date: Oct 13, 2011
Christian Kane is an Enterprise Mobility Management Research Analyst with Forrester Research, where he helps clients develop and improve their desktop and mobile strategy. His research spans mobile hardware, mobile operating systems, mobile device management solutions, and mobile applications.
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cloud computing, technology, virtela, device management, christian kane, mobility management, research
    
Virtela Communications, Inc.
Published By: Digital Realty     Published Date: Jan 15, 2020
Gartner research indicated 72% of organizations are planning to utilize cloud services for financial applications in the next three years.1 Financial organizations of all sizes are opting for cloud-based solutions that streamline business analytics, transactional systems of record, and enterprise business applications. But “moving to the cloud” is no small task and comes with its own set of unique challenges and considerations. As an industry, financial services has found balance by using a cloud strategy that blends both public and private cloud models. Hybrid cloud solutions have been hailed for optimizing efficiencies, cutting costs, and satisfying compliance and regulatory standards. Digital Transformation (DX) has been the driving force behind fastpaced changes in system infrastructure and processes, and financial services organizations have had to keep an open mind. While the prospects sound promising, it’s important to note that hybrid cloud implementation is not without obsta
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Digital Realty
Published By: Google - SAP     Published Date: Dec 02, 2019
" Research shows that the amount of effort customers have to put into getting things done is the top factor in fueling customer loyalty – or disloyalty. So it’s critical that your field service provides an effortless experience for customers. They won’t put up with long wait times or unprepared service technicians. Service needs to be fast, convenient, and reliable. Download our new paper for a three-step approach to creating perfect service moments that drive business growth. You’ll discover: • How to manage your customers’ experiences by understanding their needs • Why effortless customer service is essential to increasing revenue and improving profitability • How to act on insight gathered in order to deliver superior customer service"
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Google - SAP
Published By: Genesys     Published Date: Jan 13, 2020
Lessons learned from over 1,200 customer experience transformations Developing and executing on a plan is easier when you can learn from the experiences of others. Migrating your business from an outdated, legacy call center is no exception. This infographic shows you: Why some same-vendor updates aren’t as simple as they sound Ways to gain internal support and budget How much a delay will cost your business Why it’s important to research vendors
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Genesys
Published By: ASG Software Solutions     Published Date: Mar 01, 2010
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
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asg, ema, enterprise management associates, dashboards, cio, ceo, coo, cfo
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 05, 2010
Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.
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asg, end user, service assurance, ema, it infrastructure, service management
    
ASG Software Solutions
Published By: Tagman     Published Date: Mar 21, 2011
This white paper examines the true costs associated with the Tagging of websites to implement and track the performance of online marketing technologies such as web analytics, display ad serving and search marketing. This research was conducted by TagMan, a smart container tag with real-time attribution and web-page acceleration.
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web analytics, tagging, real time attribution, web page acceleration, tagman
    
Tagman
Published By: Zynapse     Published Date: Sep 10, 2010
A whitepaper by Ventana Research discusses the need to combine business and technology in a unified approach for MDM implementations in diverse areas.
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zynapse, erp projects, data information, data management, governance, mdm, master data management, odm
    
Zynapse
Published By: Zynapse     Published Date: Sep 10, 2010
A whitepaper by Ventana Research describing the role and importance of partnerships between business and IT in MDM strategy
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zynapse, erp projects, data information, data management, governance, mdm, master data management, odm
    
Zynapse
Published By: SAP     Published Date: Feb 03, 2017
The SAP HANA platform provides a powerful unified foundation for storing, processing, and analyzing structured and unstructured data. It funs on a single, in-memory database, eliminating data redundancy and speeding up the time for information research and analysis.
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SAP
Published By: SAP     Published Date: Mar 02, 2017
HCM suite vendors are building out their offerings to address administrative, strategic and operational needs of users in multiple geographies, but solutions still vary. HR IT leaders should use this research to identify best-fit vendors based on their own critical product and service/support needs.
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SAP
Published By: Ricoh     Published Date: Mar 11, 2019
Today’s CIOs no longer just oversee technology. They are now key strategists who guide their organizations and give them the tools they need to stay competitive. A study by Forbes Research stated that five years ago, a CIO’s most critical skill was deploying technology. Now, the #1 way that CIOs provide value is by contributing to the corporate strategy, so they can advance business objectives and drive revenue.1 In particular, CEOs rely on the CIO for guidance around digital transformation. Organizations must transform how they operate and take advantage of new technologies to better engage customers and employees. Digital transformation falls squarely on the shoulders of IT leaders. CIOs are under pressure to drive transformation – overcoming barriers such as cultures that are resistant to change, employees who want to upload files anywhere, and increased concerns about data security. CEOs also expect CIOs to achieve results now. The longer you wait, the more likely you will fall beh
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Ricoh
Published By: IFS     Published Date: Jan 07, 2019
This eBook analyses the impact of technology on the service industry, outlining ways in which field service software can better deliver on customer expectations. Download it to discover: - Research into the impact of digital transformation in the service industry - What technology will disrupt field service and how to respond - How to assess what the next best steps are for your business
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IFS
Published By: Cisco     Published Date: Dec 23, 2015
ACG Research analyzes four use case examples to demonstrate the financial benefits of SDN in the WAN as implemented by WAE to service providers.
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cisco, virtualization, sdn, wan, cloud, networking, it management, wireless
    
Cisco
Published By: Cisco     Published Date: Dec 20, 2018
This research finds that huddle spaces deliver tremendous value to businesses, with 9 out of 10 participants stating the adoption of open space environments is increasing the need for these huddle spaces. Huddle spaces require a wide variety of technologies to enable users and the business, such as audio and video conferencing abilities, digital whiteboards and scheduling solutions. Users stated that ease of use, solution reliability, and similar technology in each huddle space is key to their productivity. But nearly 8 out 10 users shared they were frustrated with meeting room technology recently. These problems generate support calls to IT on a weekly, if not daily, basis
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Cisco
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