service analytics

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Published By: Larsen & Toubro Infotech(LTI)     Published Date: Nov 28, 2019
This LTI’s whitepaper considers how Siebel CRM platform combination of transactional, analytical, and engagement features to manage all • customer-facing operations, providing fully interoperable service solutions. It explores how, with forward-looking technologies like AI, predictive analytics and NLP making strong headway into IT systems, there’s a perfect storm of innovation forming to shape customer experience of the future, and Siebel CRM is a vital part of it.
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Larsen & Toubro Infotech(LTI)
Published By: MicroStrategy     Published Date: Nov 08, 2019
The adoption of cloud BI and analytics is reaching a tipping point. According to the new report from Dresner Advisory Services, there are now more cloud-based deployment options than on-prem offerings available. To learn more about the rising tide of cloud BI, and how sentiment is changing around these offerings, read this new research report based on a 2019 market study. The report covers: A summary of the current cloud BI and analytics landscape An overview of changing user sentiment in the market How organizations are planning to deploy public, private, or hybrid cloud models Read the report for a full list of enterprise challenges and tips on how to address them.
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MicroStrategy
Published By: MicroStrategy     Published Date: Nov 08, 2019
The adoption of cloud BI and analytics is reaching a tipping point. According to the new report from Dresner Advisory Services, there are now more cloud-based deployment options than on-prem offerings available. To learn more about the rising tide of cloud BI, and how sentiment is changing around these offerings, read this new research report based on a 2019 market study. The report covers: A summary of the current cloud BI and analytics landscape An overview of changing user sentiment in the market How organizations are planning to deploy public, private, or hybrid cloud models Read the report for a full list of enterprise challenges and tips on how to address them.
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MicroStrategy
Published By: SAS     Published Date: Nov 08, 2019
Organizations realize they need analytics to run, grow, and differentiate their products and services. More than just driving strategic decision making, they need to incorporate analytics into their high-volume operational and transactional decisions every minute of every day. This means that analytics is no longer just the responsibility of the data science team. Organizations have to continuously deliver analytics into operational systems in a systemic, high-quality and dependable way.
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SAS
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Digital transformation (DX) is a must for midsize firms (those with 100 to 999 employees) to thrive in the digital economy. DX enables firms to increase competitive advantage through initiatives such as automating business processes, creating greater operational efficiencies, building deeper customer relationships, and creating new revenue streams based on technology-enabled products and services. DX is a journey, and it starts with firms embracing an IT-centric vision that guides a data-driven, analytics-first strategy. The outcome of DX initiatives depends on the ability of a firm to efficiently leverage people (talent), process, platforms, and governance to meet the firm’s business objectives.
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Hewlett Packard Enterprise
Published By: Cisco EMEA     Published Date: Nov 08, 2018
Digital transformation (DX) — a technology-driven business strategy — enables firms to gain or expand their competitive differentiation by embracing data-driven decision-making processes, whether for increasing operational efficiencies, developing new products and services, increasing customer satisfaction and retention, or getting a better intelligence on the market. Big Data and analytics (BDA) applications form the foundation for enterprisewide digital transformation initiatives. To find out more download this whitepaper today.
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Cisco EMEA
Published By: Freshdesk     Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it. But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like: - Why you should design intelligence into your self-service experience - When you should resort to analytics and when "gut-feel" helps - How you can proactively manage, and prevent customer frustrations - What your core support bottlenecks are, and how to identify them - How to set a "Priority" driven support work-flow
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Freshdesk
Published By: Cisco     Published Date: Jun 21, 2016
Transform your business with services that allow you to innovate faster, simplify operations, and reduce risk. Building on an open, software-driven approach that uses virtualization, automation, analytics, and cloud, our networkwide architecture prepares you to respond to new opportunities at digital speed.
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Cisco
Published By: SAS     Published Date: Jan 17, 2018
What can you see and discover when you’re able to explore trends and make predictions with your organization’s data? If you’re a midsize home delivery business, you can discover new ways to make customers happy. If you’re a local government agency, you can predict where your resources are needed most. And if you’re a growing hospital, you can bring life-changing patient data directly to doctors and nurses. In this e-book, we’ve profiled six organizations that are using self-service visual exploration to make big improvements in the way they work. From college administrators to professional sports teams, everyone makes better decisions with easy access to powerful, interactive analytics.
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SAS
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: Adobe     Published Date: Apr 23, 2018
Adobe article that condenses/highlights key findings from the Econsultancy Digital Marketing in the Financial Services and Insurance Sector 2017 Study, an in-depth, 5000+ word report covering FSI executives’ opinions on: – General trends in retail banking, investment banking, and insurance – Internal structures their companies are using to execute digital transformation – The biggest threats/disruptions in the industry – The biggest priorities in 2017 (leaders are focusing on both customer retention and customer acquisition, mainstream is focusing just on customer retention) – Main sources of sales and leads (digital + mobile are steadily increasing sources) – Digital marketing budgets & investment areas (leaders are investing more in digital marketing automation and analytics) – Use of the cloud and AI to automate analysis and marketing – The importance of multichannel personalization – Innovation in the types/formats of products/services provided (leaders are focusing on i
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Adobe
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