sfa

Results 276 - 300 of 910Sort Results By: Published Date | Title | Company Name
Published By: CA Technologies     Published Date: Jan 15, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
Tags : 
ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies
Published By: newScale     Published Date: Jan 30, 2008
This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
Tags : 
itil, service catalog, service catalogue, itil service catalogue, it service catalogue, best practices, service management, customer service
    
newScale
Published By: Avaya     Published Date: Jan 15, 2014
Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.
Tags : 
avaya, collaboration, effective enterprise, effective collaboration, new culture, broadcasting center, organizational roles, customer experience
    
Avaya
Published By: Adobe     Published Date: May 26, 2011
What You Can Do To Make Customers Happier and More Loyal
Tags : 
adobe systems inc, customer experience management, silos, applications, channels, touchpoints, product lines, customer satisfaction
    
Adobe
Published By: Citrix Systems     Published Date: Sep 17, 2015
Embracing mobile devices, thin clients, new app delivery systems, and BYOD all represent a huge challenge to IT. The incredible amount of flexibility, productivity, and employee satisfaction that can be gleaned from the support of such initiatives is massive. However, this shift comes at a high price in terms of increased infrastructure cost and the increased complexity of managing it all.
Tags : 
mobile, thin clients, app delivery, byod, employee productivity, it management, platforms, business technology
    
Citrix Systems
Published By: Globoforce     Published Date: Apr 01, 2013
Joanna Geraghty from JetBlue can. JetBlue’s Lift program provides deep insights into the company’s performance and culture management, powered by peer feedback and directly linked to the airline’s core values
Tags : 
case study, jetblue, engagement, culture, social recognition, globoforce, employee recognition, employee satisfaction
    
Globoforce
Published By: LogMeIn     Published Date: Mar 01, 2012
Uncover the top eight reasons why you should upgrade your remote support. Don't let customer service fall by the wayside, upgrade to a state-of-the-art solution now!
Tags : 
remote support, customer support, technical support, technology, it support, customer satisfaction
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?
Tags : 
customer support, support tool, remote support, remote support tool, customer service, customer satisfaction, technical support, technology
    
LogMeIn
Published By: LogMeIn     Published Date: May 15, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
Tags : 
logmein, marketing, customer service, customer satisfation, customer feedback
    
LogMeIn
Published By: SunGard     Published Date: Aug 14, 2012
When considering business continuity and disaster recovery (BC/DR), a failed recovery means discontinued business. having systems inoperable and people unavailable for a matter of days or even hours can be disastrous in terms of lost revenue, customer dissatisfaction, and negative press. it is therefore critical to understand the root-causes behind why recoveries fail the first place.
Tags : 
sungard, failed, recoveries, business, disaster, bc/dr, recovery, discontinued
    
SunGard
Published By: Genesys     Published Date: Jun 20, 2013
The right contact center is a business advantage, because delivering exceptional service to your customers improves their satisfaction and loyalty, and results in increased revenues. The right contact center can also reduce TCO by reducing the need for IT support and replacing inflexible voice-only ACDs that have become expensive to maintain across one or many sites.
Tags : 
contact centers, customer service, solution, technical, technology, drive business, voice, strategy
    
Genesys
Published By: Salesforce.com     Published Date: Jul 02, 2014
A well-executed "System of Engagement" strategy provides value to banks and customers. • Approximately 45% of bank customers today regularly interact with their institution through a mobile channel, with estimates of 70% within a few years. • Why it’s time to break down the System of Record and move to a System of Engagement. • How this shift can increase customer satisfaction and create new business opportunities. Download this white paper to get the full details on how a new approach to banking pays off for everyone.
Tags : 
salesforce, system of engagement, banking, increase customer satisfaction, mobile channel, system of record, knowledge management, enterprise applications
    
Salesforce.com
Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Save time and money by taking advantage of existing resources in a new way. KANA offers a unified, omni channel desktop that allows you to transform your customer experience without the cost and complexity of rip and replace.
Tags : 
kana, customer experience, case management, process improvement, empowering employees, maturity assessments, customer satisfaction, loyalty
    
KANA®, A Verint® Company
Published By: Equinix     Published Date: Oct 27, 2014
In today’s technology-rich world, customers and employees demand the highest level of application performance. Failure to provide access to applications that consistently perform well anytime, anywhere, and on any device, often leads to lower productivity, customer dissatisfaction, decreased revenue and market share, and damage to brand reputation. This paper explores the challenges that today’s CIOs face in regard to application performance, and how a more strategic data center approach, like distributing applications closer to your users, can help optimize application performance and reduce IT costs.
Tags : 
data center, enterprise, cloud, experience, hybrid, performance, strategy, interconnectivity
    
Equinix
Published By: Limeade     Published Date: Aug 27, 2015
Employee engagement is no longer a matter of physical health, job satisfaction or stress management. Simply put, to make sustained engagement a reality, employers need to address the whole employee — their health, well-being and performance.
Tags : 
employee engagement, engagement solution, engagement platform, talent management, employee performance, company culture, employee health, employee well-being
    
Limeade
Published By: Limeade     Published Date: Jan 04, 2016
Think you know what employee engagement means? Stop focusing on satisfaction and start focusing on what drives employee performance. Download our guide to understand the what, why and how of engagement.
Tags : 
limeade, engagement, employee performance, satisfaction
    
Limeade
Published By: ServiceNow     Published Date: Mar 24, 2015
Decision makers at many organizations question the investments made in IT. This is often because they don’t fully understand the value delivered by IT service management (ITSM) or by compliance with recommended best practices such as those defined by the IT Infrastructure Library or ITIL®. This often pressures CIOs to demonstrate the value of IT to the business. Learn how creating a great service catalog can help alleviate these pressures and why many consider it to be fundamental to any IT improvement initiative. An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
Tags : 
it visibility, it service management, compliance, it infrastructure, business services, it visibility, it management, enterprise applications
    
ServiceNow
Published By: Mimecast     Published Date: May 31, 2018
Protect Your Office 365 Investment - Choose The Right Third-Party Email Security Solution Why should you consider additional security protection around Microsoft Office 365TM email? And, what should you look for in a third-party solution? TechTarget has the answers in this brief, Remedying the Email Security Gaps in Microsoft Office 365. Learn about the key features and functions that you need to protect your investment, how to choose the right email security solution, and how one organization successfully navigated its way to highly satisfactory, reliable third-party solutions for enhancing Office 365 email security.
Tags : 
    
Mimecast
Published By: ServiceNow     Published Date: Jan 17, 2017
Learn how automation is the key to saving time and boosting satisfaction This eBook, “Accelerate Service Delivery with Automation,” will help you reclaim lost productivity with: An overview of the objectives and benefits of automation Best practices for transforming your ITSM into a modern, reliable experience Useful measurements for gauging progress and demonstrating the success of your automation efforts
Tags : 
it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
    
ServiceNow
Published By: NetSuite     Published Date: Feb 17, 2016
Download this whitepaper to learn 8 ways your legacy ERP system is harming your business and how the NetSuite solution can help.
Tags : 
legacy erp, erp system upgrade, netsuite, optimization, customer satisfaction
    
NetSuite
Published By: IBM     Published Date: Aug 16, 2016
B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on the minds of many if not most B2B organizations. This document helps guide relevant stakeholders within Exceed your B2B clients' expectations - emulate the B2C model B2B organizations to develop and execute plans to increase their e-commerce proficiency with the goal of increasing sales, profits, customer retention and customer satisfaction.
Tags : 
ibm, commerce, business to business, b2b, sales, enterprise, sales model, enterprise sales model
    
IBM
Published By: Michael C. Fina     Published Date: Apr 06, 2016
This eBook examines the most pressing human capital trends in healthcare, with examples of how Michael C. Fina Recognition leverages reward systems and industry best practices to address them head-on.
Tags : 
michael c fina, human capital, healthcare, company culture, employee turnover, patient satisfaction
    
Michael C. Fina
Published By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
Tags : 
forrester, artificial intelligence, consulting, customer experience
    
Genesys
Published By: IBM     Published Date: Feb 28, 2017
Energy companies are being challenged on multiple fronts. Core expectations require the delivery of safe, reliable, affordable and sustainable energy. Business models are being challenged by alternatives such as renewables and consumers demanding more sophisticated interactions through social and mobile. Energy companies need to: Disruptively innovate business processes through analytics driven operational excellence to increase agility and responsiveness, reduce operational costs and improve asset reliability Assume the role of energy integrator to optimally balance supply and demand points Deliver a 360-degree customer-of-one experience to increase customer satisfaction and loyalty, reduce costs, and improve management of energy demand
Tags : 
ibm, energy & utilities, utility trends, pov, ibm pov, customer experience, sustainable energy, affordable energy
    
IBM
Published By: IBM     Published Date: Apr 26, 2017
B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on the minds of many if not most B2B organizations. This document helps guide relevant stakeholders within Exceed your B2B clients' expectations - emulate the B2C model B2B organizations to develop and execute plans to increase their e-commerce proficiency with the goal of increasing sales, profits, customer retention and customer satisfaction.
Tags : 
sales, b2b sales, buying experience, client experience, sales growth
    
IBM
Start   Previous    5 6 7 8 9 10 11 12 13 14 15 16 17 18 19    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.