sfa

Results 676 - 700 of 920Sort Results By: Published Date | Title | Company Name
Published By: SuccessFactors HR     Published Date: Oct 19, 2010
More successful small and mid-sized companies are beginning to tie compensation directly to employee performance to drive incredible business results. Written with input from leading HR professionals, this guide provides valuable, real-world insight into how to build a successful pay-for-performance culture that can literally transform your business.
Tags : 
successfactors, company-wide goal alignment, workforce, talent management, training, review, performance, pay for performance
    
SuccessFactors HR
Published By: Gleanster     Published Date: Jan 23, 2012
This Deep Dive analyst report from Gleanster Research explores how the notion of synchronization not only allows companies to achieve their desired business objectives in multi-channel customer service, but also gives customers a reason to celebrate. It discusses the core technology enablers as well as the key business processes required to achieve cross-channel customer service.
Tags : 
gleanster, marketing, cross-channel, customer service, customer satisfaction
    
Gleanster
Published By: IBM     Published Date: Jan 06, 2015
The basis of innovation and competing aggressively depends deeply on a company's individual ability to unlock and access its wells of expertise and knowledge, and applying it quickly to today's business challenges in front of and with their customers. Watch this webcast to learn how companies are turning to social capabilities with renewed interest to improve their market positioning and attract and retain the best talent available.
Tags : 
social capabilities, social technologies, market positioning, customer satisfaction
    
IBM
Published By: IBM     Published Date: Jan 06, 2015
First it was measuring employee satisfaction, then employee engagement—but what is next? Research has certainly proven that engaged employees are core to driving business outcomes, but we think there is something more. What if you could measure what matters to your business by listening first? Think about the power of understanding the needs and challenges of your customers, the market and your employees as a foundation before implementing an employee survey. Developing a survey that truly listens to the business allows for better outcomes that are tied to improving the bottom line. And it doesn’t have to stop there—it’s about developing a continuous program to help you build and maintain what is important to your business today and prepare for the change that is coming tomorrow. It’s not just about employee engagement, it’s about helping you build, maintain and improve a Smarter Workforce.
Tags : 
employee engagement, smarter workforce, employee survey, employee satisfaction, it management, knowledge management, enterprise applications, data management
    
IBM
Published By: WebEx Communications     Published Date: Dec 14, 2007
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
Tags : 
remote support, contact management, customer, customer service, customer support, online support, online help desk, help desk, crm, webex
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
As support centers have deployed this new generation of remote support solutions, they have developed a series of best practices for maximizing their benefits. Based on market research performed from 2004 to 2007, this white paper summarizes these best practices, illustrates the benefits, and suggests considerations for selecting the remote access solution that will be most effective for your support organization.
Tags : 
remote access, remote support, customer service, help desk, productivity, customer satisfaction, webex
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
Tags : 
customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs, cost control, webex, productivity, customer service, customer satisfaction
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
Tags : 
remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction, customer service, online support, webex
    
WebEx Communications
Published By: Neolane, Inc.     Published Date: Jan 15, 2009
Today, many organizations struggle to optimize online and offline marketing campaigns across an ever growing number of new marketing channels. CMOs are increasingly accountable for demonstrating Return on Marketing Investments (ROMI) across channels and initiatives. Despite an abundance of campaign management technologies (enterprise marketing management, lead management, CRM, marketing automation, email marketing and a variety of point solutions) marketing departments still struggle with campaign performance, campaign workflow, and campaign management; particularly across multiple marketing channels.
Tags : 
neolane, aberdeen group, best-in-class, romi, multichannel marketing, cross-channel marketing, cost per lead, customer satisfaction
    
Neolane, Inc.
Published By: Focus CRM     Published Date: Jan 13, 2011
Whether you work for a small business, a medium-sized enterprise or a huge corporation, there's a solution that will fit the bill. This is a must read comparison guide.
Tags : 
focus crm, customer relationship management, sfa, sales tools, marketing automation, deployment, pricing
    
Focus CRM
Published By: Numara Software     Published Date: Jul 09, 2009
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
Tags : 
numara, footprints, service excellence, customer experience, hosting service, call center, it service management, call volume, it budget, service channel management, customer experience, sla, service management solution, projects, surveys, workflow, service desk, tracking, billing, accounts receivable
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
Tags : 
help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard
    
Numara Software
Published By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
Tags : 
help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard, it service delivery, cost cutting, change management, change request
    
Numara Software
Published By: Electric Cloud     Published Date: Nov 04, 2009
ElectricAccelerator improves the software development process by reducing build times, so development teams can reduce costs, shorten time-to-market, and improve quality and customer satisfaction.
Tags : 
electric cloud, electricaccelerator, software development, dependency management, software build accelerator, visualization, cluster manager, open source, roi
    
Electric Cloud
Published By: OneSource     Published Date: Jan 29, 2009
This benchmarking report examines how best-in-class sales organizations incorporate sales intelligence into their sales efforts to produce tangible gains in productivity and revenue generation. By offering practical tips on using sales intelligence and addressing some barriers to sales productivity, readers will gain actionable insights from this informational paper.
Tags : 
sales intelligence, crm, sfa, leads, pipeline, industry news, trigger events, segmentation, marketing, aberdeen group, sales automation, contacts
    
OneSource
Published By: GoToAssist     Published Date: Oct 05, 2011
It is imperative in today's economy to not only gain customers but to keep them. Without the right set of tools and measurements, however, this can be a daunting task. Watch this on-demand webinar with Jill Griffin, author of Customer Loyalty, as she delves into practical tools you can use to measurably improve the satisfaction and brand attachment of high-value customers.
Tags : 
citrix, webinar, customer loyalty, technology, tools, improve satisfaction
    
GoToAssist
Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Attend this webcast to see Microsoft Dynamics CRM Online in action and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, opportunity management, sales process workflow, forecasting and sales analytics, and account management.
Tags : 
microsoft dynamics crm online, sales force automation, sfa, sales cycle, cloud, office outlook integration, analytics
    
Microsoft Corporation
Published By: Qualtrics     Published Date: Mar 16, 2012
Information is power. The more information that we have, the better decisions we are able to make. This is true in business, academics, and science. We believe in making sophisticated research simple.
Tags : 
survey software, online survey software, market research, marketing research, customer satisfaction surveys, data collection, enterprise feedback management, voice of the customer, enterprise survey tool, survey tools
    
Qualtrics
Published By: Esker     Published Date: Jun 29, 2015
Read the white paper‚ Building a Business Case for AP Automation: How to Propel Your Project to the Top of the List‚ to discover how AP automation creates benefits for the entire business such as: • Cost savings due to fewer manual processing tasks and less IT requirements • Complete visibility and control thanks to customizable dashboards and metrics • Faster payment cycles with the ability to capture more early payment discounts • Improved employee productivity and supplier satisfaction
Tags : 
accounts payable, finance management, ap automation, infrastructure, employee productivity, supplier satisfaction, payment cycles, payment discounts
    
Esker
Published By: Logicalis     Published Date: Mar 07, 2014
Learn the top trends and concerns for choosing the right service desk provider.
Tags : 
logicallis, iaas, security, compliance, cloud, cloud security alliance board, data center, customer experience, customer satisfaction
    
Logicalis
Published By: BMC Software     Published Date: Oct 21, 2013
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
Tags : 
bmc software, bmc, it management, service management, itsm, itil, knowledge management, social media, internet library, service desk
    
BMC Software
Published By: BMC Software     Published Date: Oct 21, 2013
The adoption of cloud-based solutions demands that the business take a look at the skills needed for success. BMC explores how the right IT Service Management approach can drive user satisfaction and organizational success.
Tags : 
bmc, bmc software, cloud computing, cloud service, service management, it agility
    
BMC Software
Published By: Coveo     Published Date: Nov 13, 2013
This case study details how CA leverages its entire knowledge ecosystem, consisting of more than 70 different systems, to bring relevant content directly into the context of support agents and customers.
Tags : 
enterprise search, advanced enterprise search, enterprise search solutions, customer service engagement, customer centricity
    
Coveo
Published By: Litmos     Published Date: Apr 23, 2015
Download this list of the 10 Rules of Retail Sales training to learn how to optimize employee performance and improve your customers' experience.
Tags : 
retail sales training, merchandising campaigns, customer satisfaction, merchandise displays, mobile devices, litmos
    
Litmos
Start   Previous    21 22 23 24 25 26 27 28 29 30 31 32 33 34 35    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.