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Published By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.
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ceridian, high-quality support, customer support, human resources software, hr technology, payroll
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
As you will see, live chat excels at both problem solving and providing product information, the bane of most shoppers' existence. Shoppers rely on it for everything from questions prior to purchase, errors in the checkout process, and post-order follow-up.
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logmein, online sales, live chat, customer satisfaction, product information, cutomer support
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
Meineke Car Centers, Inc. is a franchised automotive service business. Meineike switched to using LogMeIn Rescue and saved time, reduced costs, and improved customer satisfaction. Read to find out how!
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technology, business analytics, technical support, customer service, customer satisfaction, online support, digital support
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
The best practices offered in this white paper will help streamline IT's time, budget, and the support it offers to keep end users working effectively and successfully.
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mobile devices, mobile support, customer satisfaction, customer service, wireless devices, wireless phone
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Sling Media's transition to a remote support solution with web-based chat realized a substantial cut in session times and an increase in customer satisfaction.
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customer service, integrated support, customer support, cusomter solutions, live chat, chat support
    
LogMeIn
Published By: LogMeIn     Published Date: Apr 19, 2012
iS3, creator of the award winning anti-spyware technology STOPzilla and other solutions, needed a more nimble and efficient way to support prospects and customers. Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer service, reduce response time and increase productivity - all at a more than 70% savings to their previous solution in the first year alone.
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logmein, technology, is3, chat, customer satisfaction, customer service, productivity, technology solutions
    
LogMeIn
Published By: IBM     Published Date: Aug 07, 2012
Most organizations appreciate the potential benefits that customer can reap but many face difficulties effectively turning information into actionable insights. Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction. Understand where your organization is in its pursuit to gain deeper customer insights with four stages of organizational capabilities and associated customer analytics strategies: gain insight from the information explosion; share information internally and across value chain; move from reaction to prediction; and adapt business models that enable faster creation of value.
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customer amalytics. ibm, analytics framework, external data sharing, internal data sharing, increased loyalty, cross sell, wallet share, net promoter score
    
IBM
Published By: IBM     Published Date: Jan 17, 2013
Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction.
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IBM
Published By: IBM     Published Date: Jan 18, 2013
Read this white paper to learn how an effective customer analytics strategy can help drive top-line growth, avoid unnecessary costs and increase customer satisfaction.
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IBM
Published By: IBM     Published Date: Mar 12, 2013
A new study by Solitaire Interglobal Ltd. (SIL) shows that the integrated IBM Power security stack offers a wide range of benefits to the organizations including high customer satisfaction and a significantly lower TCO compared to others - Read now.
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security, ibm power security, ibm, high customer satisfaction, tco, report, it management, data management
    
IBM
Published By: Jive Software     Published Date: Mar 29, 2013
How To Turn Customers Into An Extension Of Your Support Team, Cut Costs And Drive Satisfaction
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customer service, client service, customer retention, communication, social, social media
    
Jive Software
Published By: Mimecast     Published Date: Apr 04, 2013
User Satisfaction in Cloud-Based E-mail Management with Mimecast
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saas, cloud, email, email management, email provider
    
Mimecast
Published By: ServiceNow     Published Date: Apr 19, 2013
Every enterprise relies upon multiple custom applications – to do things that you just can’t get packaged solutions to do and, in some cases, to provide competitive advantage. But those custom applications can be an Achilles heel as business needs and underlying technologies evolve. One size does not fit all, and not every available platform is appropriate for every custom application.
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enterprise, application, competitive advantage, service, custom applications, customer satisfaction
    
ServiceNow
Published By: ServiceNow     Published Date: Apr 19, 2013
Learn how savvy enterprises, like Tickets.com, Verisign and Omnicare, use ServiceNow as a platform to enable business users to rapidly create applications with IT’s full guidance and support. During this webinar, you will discover how ServiceNow is enabling organizations to increase their competitive agility, user satisfaction and productivity, all while enhancing IT's value to the business.
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automation, platform, applications, competitive agility, productivity, user experience
    
ServiceNow
Published By: Jive     Published Date: Apr 10, 2013
How To Turn Customers Into An Extension Of Your Support Team, Cut Costs And Drive Satisfaction
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jive, customer service, cut support costs, customers
    
Jive
Published By: Jive     Published Date: Feb 13, 2014
The Customer Service Balancing Act
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jive, customer service, customer satisfaction, social media, social business
    
Jive
Published By: Logicalis     Published Date: Mar 17, 2014
The success of an outsourced service desk initiative really comes down to one thing: the satisfaction of your users. As you seek a provider, keep that in mind.
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Logicalis
Published By: IBM     Published Date: Aug 06, 2014
To succeed in the new economic environment, banks in both emerging and mature markets must become more client centric by leveraging sophisticated insights to improve risk management, pricing, channel performance and client satisfaction.
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ibm, banking, client, client centric, insights, risk management
    
IBM
Published By: Cisco     Published Date: Aug 27, 2015
Learn how IoT can help you improve business efficiency, control intelligence from a wide range of equipment, enhance operations, and increase customer satisfaction.
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iot, internet of things, data management, business efficiency, manufacturing process, customer satisfaction, business intelligence, automation
    
Cisco
Published By: Cisco     Published Date: Feb 23, 2016
Industrial enterprises around the world are retooling their factories with advanced technologies to boost manufacturing flexibility and speed, achieving new levels of overall equipment effectiveness (OEE), supply chain responsiveness, and customer satisfaction in the process. This renaissance reflects very real pressures industry players face today. For years, traditional factories have been operating at a disadvantage, impeded by production environments that are “disconnected”—at the very least strictly gated—to corporate business systems, to supply chains, and to customers and partners.
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technology, manufacturing, management infrastructure
    
Cisco
Published By: Castlight Health     Published Date: Aug 02, 2016
This short guide explores the six highly effective strategies we’ve identified to help benefits leaders lower costs, improve outcomes and increase benefit satisfaction.
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castlight health, benefits, human resources
    
Castlight Health
Published By: Castlight Health     Published Date: Aug 02, 2016
"You’re charged with much more than “benefits management.” You deliver programs that enable both your organization and your employees to successfully navigate the healthcare experience. Not easy, right? This short guide explores the six highly effective strategies we’ve identified to help benefits leaders lower costs, improve outcomes and increase benefit satisfaction. "
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best practices, business optimization, business management, productivity, strategy, effective, organization
    
Castlight Health
Published By: ADP     Published Date: May 04, 2018
To select the best payroll provider possible, who better to ask than your peers? With more than 400,000 reviews from real software users, the G2 Crowd business software review platform will help you confidently make the right choice. The G2 Crowd payroll report compares how providers rank in terms of customer satisfaction, specific features, industries, and more. To help you evaluate your payroll options, get this FREE copy of the G2 Crowd payroll report (a $599 value). This exclusive research includes: · Detailed profiles of 18 payroll providers · Ranking based on customer feedback · Assessment of implementation, integration, support, and ease of use · Actionable insights to help you decide
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ADP
Published By: Limeade     Published Date: Apr 22, 2015
Employee engagement is no longer a matter of physical health, job satisfaction or stress management. Simply put, to make sustained engagement a reality, employers need to address the whole employee — their health, well-being and performance.
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employee engagement, engagement solution, engagement platform, talent management, employee performance, company culture, employee health, employee well-being
    
Limeade
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