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Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
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scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : 
home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
Tags : 
scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
Published By: Kronos     Published Date: Sep 20, 2018
Approximately 75 percent of convenience store operators do not have a program in place to measure employee satisfaction. As a result, 43.8 percent of c-store operators reported their turnover rate for the associate position has risen, according to the 2016 Convenience Store News HR & Labor Study. Learn more about this and other human capital management issues among c-store operators by downloading this infographic.
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Kronos
Published By: CA Technologies EMEA     Published Date: May 25, 2018
CA Technologies esta perfectamente posicionada para ayudar a satisfacer esa creciente demanda con: Metodos nuevos y avanzados para la monitorizacion de microservicios, contenedores, la nube y arquitecturas centradas en API. Cuadros de mandos con una unica fuente fiable y total visibilidad de las transacciones en todos los canales digitales Metodos estadisticos y algoritmos probados para predecir problemas reales. Modelos de datos multidimensionales y asignaciones automatizadas para que los equipos puedan visualizar y gestionar el rendimiento. Puede obtener su copia gratuita del informe de Cuadrante Magico de Gartner para el conjunto de programas de monitorizacion del rendimiento de aplicaciones aqui.
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ca technologies, monitorizacion, aplicaciones, programas
    
CA Technologies EMEA
Published By: Fiserv     Published Date: Nov 07, 2017
Digital loan origination processes can still require significant manual support, which is often inaccurate and time-consuming. This National Mortgage News paper, sponsored by Fiserv, explains how you can improve your current loan production while reducing costs and risk of non-compliance.
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loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid
    
Fiserv
Published By: DocuSign UK     Published Date: Aug 08, 2018
HR is all about serving your people, whether they are shiny new recruits or lifetime employees. But all too often, outdated and cumbersome paper-based processes get in the way of those goals. Discover how HR departments are using electronic signatures to streamline the on-boarding experience, increase employee satisfaction, and focus staff away from mundane tasks. Watch this webinar and discover how eSignatures can help you: - Simplify the new hire process: NDAs, offer letters, background checks and on-boarding - Streamline compensation and benefits: comp plans, stock option grants, and benefit plan notices - Reduce admin overheads: holiday requests, contractor agreements, and internal approvals - Ensure compliance: ISO compliance, new hire check-offs and audit support
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DocuSign UK
Published By: Anaplan     Published Date: Sep 07, 2018
Les entreprises modernes doivent évoluer à un rythme sans précédent. Certaines peuvent réagir rapidement, d’autres doivent lutter. D’où la question : pourquoi certaines entreprises réussissent, mais pas d’autres ? La Harvard Business Review a interrogé 385 lecteurs représentant des entreprises de plus de 500 employés à propos des défis rencontrés dans le domaine de la planification, ainsi que des outils qu’ils utilisent. Le verdict est sans appel : 9 sur 10 utilisent des tableurs, et seulement 22 % sont satisfaits du résultat. « La planification basée sur des feuilles de calcul en silos n’est plus adaptée à la rapidité d’évolution, ni à l’envergure du business d’aujourd’hui », conclut la Harvard Business Review. Heureusement, une solution existe ! Dans l’étude approfondie publiée par HBR sous le titre « The New Game Plan for Strategic Planning », vous lirez des entrevues avec des experts de l’industrie, et découvrirez une analyse des conclusions de l’enquête, des illustrations clai
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Anaplan
Published By: Intel     Published Date: Sep 10, 2018
Today’s tech savvy consumers are continually driving organizations to deliver a modernized shopping experience. To achieve this, retailers are pushing the edge on developing non-traditional ways in delivering sales messages. One of the best ways to engage shoppers with an in-store digital presence is through modern adaptive signages. Modern signages enable two-way interaction between customers and businesses, tapping onto cutting-edge technologies such as sensors and analytics to respond to customer behavior—helping retailers customize content on the fly. Find out how Giada Technology leveraged on Intel® processors to power up their cloud terminals to pre-process signage, sensor, and mobile data to efficiently exchange information with the cloud. Retailers are better positioned to present contextual promotions to the shoppers, delivering benefits of lesser wait-time and increased customer satisfaction.
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Intel
Published By: TIBCO Software     Published Date: Feb 26, 2019
First Citizens Bank First Citizens Bank & Trust Company is a chartered commercial bank offering a complete line of financial services, including personal and business banking, investment and insurance services, wealth management, and more.
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TIBCO Software
Published By: Group M_IBM Q119     Published Date: Jan 04, 2019
Supply chains are the lifeblood of a business, impacting everything from the quality, delivery and costs of an organization’s products and services, to customer service and satisfaction, and ultimately profitability.
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Group M_IBM Q119
Published By: Engage2Excel     Published Date: Apr 29, 2019
Organizations generally conduct surveys for four, sometimes overlapping, reasons. These reasons exist along a continuum from "defensive" to "offensive" reasons. Starting with the most defensive reason, the four reasons are as follows: 1. To identify warning signs of trouble within the organization 2. To evaluate the effectiveness of specific programs, policies and initiatives 3. To gauge the organization's status or strength as an employer of choice among its workforce 4. To predict and drive organizational outcomes, including customer satisfaction and business performance
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Engage2Excel
Published By: Oracle EMEA     Published Date: Jun 04, 2019
IT Teams are reporting satisfaction with their organisation’s performance, but the gaps between their aspirations to drive innovation and thei ractions to see it through tell a different story. Across the organisation, respondents are not clear which department owns innovation. On top of that, the organisation is burdened by too many projects, which creates a conflict between quality and quantity. As a result, globally and across all lines of business, the majority of innovation projects do not make it to market. This problem is exacerbated by a lack of collaboration and clear leadership. Fortunately, organisations are placing value on the customer experience, thereby helping to move the business forward. Unfortunately, this momentum is hindered by the lack of priority that the organisation places on talent. Overall, organisations are generating ideas but struggling to execute them due to poor process and lack of focus. As a result, there is a big gap between ambition and ability, a
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Oracle EMEA
Published By: SAP Concur     Published Date: Aug 07, 2019
"In the ever-evolving business landscape, managing company spend has become progressively more challenging for financial decision makers. Increasing mobile work forces, and an expanding number of vendors and invoices mean more transactions to track and manage. Automating expense, travel and invoicing is a sure way to gain a precise picture of how money is flowing through an organization. Firms of all sizes, geographies, and industries have found that automation is a simple and effective method for improving efficiencies, reducing operating expenditures, and boosting employee satisfaction. Download the report today to learn more about the benefits of automated solutions."
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SAP Concur
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