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Published By: CA Technologies     Published Date: Jan 08, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
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ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Today’s trends, including cloud, mobile, social media, and big data, are causing huge changes in the way that identities need to be managed. As a result, the previous notion of a network perimeter is disappearing. With the advent of cloud and mobility, identity has become the new perimeter. This trend will have profound impacts on the business and IT organizations. This paper describes an identity-centric approach to security that can help you grow your business while protecting your key assets from improper use.
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ca technologies, identity, identity management, user provisioning, identity centric security, security, cloud
    
CA Technologies
Published By: CA Technologies     Published Date: Jan 08, 2014
Customers are embracing new technologies and they want to interact through a variety of applications, at any time and from any device. Many consumer facing organizations are racing to enable new interaction channels to innovate, grow their business and improve customer loyalty. As they expand online services and add mobile and social media interaction there is an increasing need to both secure and coordinate these activities. The key challenge is to deliver innovative new applications and services quickly and to provide an excellent customer experience across multiple channels.
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ca technologies, crm, customer relationship management, delivery, security, multi-channel, customer environment, customer experience
    
CA Technologies
Published By: iCims     Published Date: Jan 24, 2017
here are many benefits to social recruiting. To start, social recruiting enables organizations to hire the best talent. This can be done by connecting, educating, and inspiring people through social networks. While some businesses have dabbled in the social arena, the majority are hesitant to fully pursue social recruiting.
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iCims
Published By: Blue Coat Systems UK     Published Date: Nov 03, 2011
View this paper now to explore the top 4 security risks businesses face when using social networks and ways to protect against and mitigate the risks.
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blue coat, insider threats, security, social media risks, twitter risks, facebook risks, linkedin risks, secure web gateway
    
Blue Coat Systems UK
Published By: Blue Coat Systems UK     Published Date: Nov 03, 2011
IT and business leaders must ensure they have the right security strategies to protect against the rapid evolution of social networking threats
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blue coat, insider threats, security, social media risks, twitter risks, facebook risks, linkedin risks, secure web gateway
    
Blue Coat Systems UK
Published By: Success Factors     Published Date: Feb 16, 2012
Do your leaders have what it takes to generate improved performance and execution from their employees. Get your report now, compliments of SuccessFactors, and ensure that your business has the leadership capital it needs.
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employee performance, high performance culture, high performing workforce, smart goals, performance reviews, goal setting, performance management, business strategy
    
Success Factors
Published By: Success Factors     Published Date: Feb 16, 2012
Attracting the best talent is a never-ending challenge. Learn five strategies for getting ahead, even in the worst business environments. Get your report now, compliments of SuccessFactors.
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employee performance, high performance culture, high performing workforce, smart goals, performance reviews, goal setting, performance management, business strategy
    
Success Factors
Published By: Success Factors     Published Date: Feb 16, 2012
With today's shortage of critical talent, strategic workforce planning is one of HR's most important responsibilities. Discover the common pitfalls that trap many companies-and how to avoid them. Get your compliments report from SuccessFactors now.
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employee performance, high performance culture, high performing workforce, smart goals, performance reviews, goal setting, performance management, business strategy
    
Success Factors
Published By: Success Factors     Published Date: Feb 16, 2012
These days, a company success depends on whether it hired the right people to effectively execute its strategies. Download this paper, compliments of SuccessFactors, and learn the critical questions you should ask before interviewing talent.
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employee performance, high performance culture, high performing workforce, smart goals, performance reviews, goal setting, performance management, business strategy
    
Success Factors
Published By: Success Factors     Published Date: Aug 22, 2012
This white paper discusses six ways to connect with high-quality candidates-from using high-quality descriptions to managing recruiting on the go, using social tools, forecasting your needs, partnering with learning managers, boosting your brand, and more. Learn how to use these approaches in your candidate search. Download your white paper today.
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successfactors, sap, best practices, recruiting manager, talent powerhouse, candidate search, applicant search, high-quality candidate
    
Success Factors
Published By: Force.com     Published Date: Apr 11, 2012
As a result of IT departments struggling to adapt to new economic realities and a rapidly changing technology environment, a new applications layer is being developed - the social employee application layer. Find out more now!
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Force.com
Published By: Force.com     Published Date: Sep 05, 2012
Aligning the Core Back Office with the Social Front Office in Today's Connected World
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best connected businesses, back office salesforce, technology, computing, business technology
    
Force.com
Published By: Genesys     Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution. SIP delivers two important advantages over legacy switching: 1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment. 2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video. SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs. Learn more about how to build the next-generation customer service platform.
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contact center, customer service, social media, mobile, sip, technology solution, technology, enterprise applications
    
Genesys
Published By: Genesys     Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
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contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools
    
Genesys
Published By: Peoplefluent     Published Date: Apr 02, 2013
Today’s “connected” generation is comprised of tech-savvy workers whose strengths must be harnessed for competitive advantage. Read how to reach “Gen C” and develop talent management strategies to attract, engage and retain this workforce segment.
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collaboration, generation c, talent management, mobile, social, social hcm software, talent management software, talent management strategies
    
Peoplefluent
Published By: Peoplefluent     Published Date: Apr 02, 2013
HR has an important opportunity to drive enterprise social collaboration. Read how social technology enables employee productivity, how HR can add value to social communication, and how social tools can improve HR functions.
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social, collaboration, social collaboration, enterprise social collaboration, social technologies, enterprise communication, social communication, social hcm
    
Peoplefluent
Published By: Peoplefluent     Published Date: Apr 02, 2013
As competition for talent intensifies, take advantage of social technologies for recruiting. Learn how social and collaboration tools enhance, improve and reinvent recruiting processes, and best practices for developing a social recruiting strategy.
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recruiting, recruiting software, social recruiting, social recruiting software, social collaboration, collaboration, social hcm, hiring software
    
Peoplefluent
Published By: Peoplefluent     Published Date: Apr 02, 2013
In today’s economy, you must be able to simultaneously train your employees to execute more effectively and increase retention. Learn how to accomplish this by tying learning directly to performance, and about the benefits achieved.
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integrating learning and performance, performance management system, learning management, talent management, lms, performance management, succession planning, training
    
Peoplefluent
Published By: ClickExpress     Published Date: May 01, 2013
The cost of ineffective customer service visits isn't just in money: the greater cost is in customer satisfaction. When a mobile workforce employee doesn't arrive on time, is missing equipment, or doesn't resolve the issue on the first visit, it leads to customer dissatisfaction, lost business, and today, public complaints in the media and social networks. Every single service organization understands the crucial value of great customer service. Every single visit to a customer is critical. In this paper, we reveal the 3 steps to a great visit every time.
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employees, customer, mobile, workforce, organization, service
    
ClickExpress
Published By: Lumesse     Published Date: Aug 21, 2013
Recruiters need to harness the power of social media, mobile tools, and the potential of Big Data to transform the recruiting process. Download our presentation “A Futurist's Perspective on Talent Acquisition and Tomorrow's Tech Trends.”
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talent acquisition, workforce management, recruiting, candidate engagement, candidate engagement tools
    
Lumesse
Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
The number of employees still engaged after their first six months on the job is roughly 40%. As the workplace continues to evolve, it’s more important than ever to develop an engagement strategy that will combat the fatigue you’ll see among the other 60% of your employees. You can’t rely on 20th-century strategies for 21st-century challenges. Download our article to learn the top 6 workplace trends you’ll experience in 2015, as well as best practices to follow to drive engagement.
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employee engagement, employee recognition, social recognition, mobile recognition, employee awards, employer engagement, incentive programs, employee incentives
    
BI WORLDWIDE
Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
Many people view middle managers as having the ultimate “cushy” job. In reality, middle managers are the key to turning top-line strategy into day-to-day action. Successful middle managers keep their teams motivated by using recognition that is timely, specific, sincere and positive. Learn how to harness the power of your middle managers to develop a culture of recognition in your organization.
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employee engagement, employee recognition, social recognition, mobile recognition, employee awards, employer engagement, incentive programs, employee incentives
    
BI WORLDWIDE
Published By: BI WORLDWIDE     Published Date: Dec 22, 2014
Everyone likes to be noticed. Recognition and rewards help people feel good about what they are doing and things they have accomplished. Recognizing employees will keep them focused, directed and willing to repeat the behaviors they were recognized for. Learn 10 reasons why recognizing your employees really works.
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employee engagement, employee recognition, social recognition, mobile recognition, employee awards, employer engagement, incentive programs, employee incentives
    
BI WORLDWIDE
Published By: Salesforce Pardot     Published Date: Sep 09, 2014
From social selling to personalized sales messages, the tips on the following pages will help your sales reps prioritize the automation features that they’ll find the most useful. Understand the benefits for the different types of sales team members, including Business Development Reps (or cold-callers), Account Executives, and Sales Managers — then get ready to put what you’ve learned into practice!
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marketing automation, marketing team, sales team, b2b, lead nurture, lead qualification, social data, selling process
    
Salesforce Pardot
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