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Published By: Hewlett Packard Enterprise     Published Date: Jan 14, 2020
Companies in every industry and from every corner of the world are increasingly adopting cloud storage, addressing use cases such as backup, archiving and disaster recovery. More than 96% of organizations we recently surveyed are housing at least some of their data in the cloud, up from just 65% five years before. Firms deploying storage in the cloud are looking to increase IT agility and workload scalability, while taking advantage of a more flexible, pay-as-you-go consumption model. But for enterprises and mid-sized organizations alike, the cloud journey nearly always starts on premises. A large majority of organizations still run the core of their business-critical workloads in the data center, supported by significant and proven investments in on-premises hardware, workflows and business processes that support key business apps and ensure maximum value to users and other stakeholders. Not surprisingly, IT decision makers tread carefully when it comes to considering public cloud dep
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Hewlett Packard Enterprise
Published By: Lenovo     Published Date: Dec 17, 2019
We’re only as good as the tools we use. So, if you’re using Windows 7 on an aging machine, your toolbox is already well out of date. And from 14 January 2020, Windows 7 PCs will no longer receive Windows support. That means no more updates, and no more security patches. Luckily, there are some compelling reasons to modernise your PC fleet with Lenovo devices, powered by Windows 10 Pro, Office 365 and the Intel® vPro™ platform. - More Performance - More Security - More Productivity - More Connectivity - More Efficiency - More Mobility & Durability - More Savings
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Lenovo
Published By: Akamai Technologies     Published Date: Dec 18, 2019
"The average cost of a breach is $3.86 million. With so much at stake, why do so many enterprises grant access based on an outdated model of assumed trust? And why do businesses rely on antiquated access technologies such as traditional VPNs and remote proxies to provide this application access? The most successful companies continuously evaluate and refine their technology stack to best enable their organization's imperatives and retain their market share. Read this white paper to explore the five reasons enterprises urgently need a new application access model — one that supports a Zero Trust security framework. The most successful companies continuously evaluate and refine their technology stack to best enable their organization's imperatives and retain their market share. Read this white paper to learn the 5 reasons enterprises need a new application access model that supports a Zero Trust framework."
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Akamai Technologies
Published By: Hitachi EMEA     Published Date: Jan 13, 2020
Cisco and Hitachi have invested significant time and engineering resources to ensure that a large number of deployment options are available to all of our customers and partners. This e-Book includes tips and advice that can help you get the most out of your Cisco and Hitachi Adaptive Solutions for CI deployment. Cisco and Hitachi Adaptive Solutions for Converged Infrastructure will help organizations: Execute data-driven transformation. Simplify IT, improve agility, maintain compliance and ensure reliability. Enable IT to focus on supporting business needs. Download this e-Book now to find out more about the partnership and technology behind Cisco and Hitachi Adaptive Solutions for Converged Infrastructure and to learn how to transform your data center.
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Hitachi EMEA
Published By: Schneider Electric     Published Date: Jan 09, 2020
Helping you design safe and energy-efficient Medium-Voltage products according to IEC standards. A complete support for electrical professionals who prescribe, design , install, operate, inspect, and maintain electric networks in compliance with the latest IEC standards covering medium and low voltage offers.
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Schneider Electric
Published By: Evariant     Published Date: Jan 22, 2020
19.7 million clinically inappropriate network referrals occurring each year, contradictions in referral behavior remain a concern. Further, even clinically appropriate referrals can be directed out-of-network for a variety of reasons. 87% of healthcare executives say patient leakage is extremely or very important to their organization. Strong physician relationships, supported by successful physician relationship outreach efforts and campaigns, can help keep patients within a network for better care coordination, and keep significant revenue within the hospital or health system. The infographic pinpoints shortcomings of the current healthcare referral system and highlights opportunities to solve these obstacles.
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Evariant
Published By: Nextgen     Published Date: Jan 16, 2020
Health care providers face complex challenges when it comes to providing integrated mental and physical health services. This eBook describes how: • Healthcare providers are impacted by an increase in patients and behavioral health challenges • The continuing opioid crisis complicates efforts to provide support for behavioral health • Merging behavioral, medical, and dental health together into EHR systems provides visibility into a patient’s entire care continuum for improved care and better outcomes
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Nextgen
Published By: Kazoo     Published Date: Jan 13, 2020
Are you ready for a new Performance Management technology provider? To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of performance management, as well as background on the provider’s company and technology. Download our buyers guide for must-ask questions on: • Performance Management philosophy • Strategic value • Implementation and support • Feature set • Accessibility and reporting • Integrations • and more!
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Kazoo
Published By: Salesforce     Published Date: Nov 25, 2019
How POWER Solar overcame their challenge and gained 1,342% ROI POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution that was inefficient, had limited capabilities, and could not scale to support the company’s growth. Additionally, POWERHOME Solar needed to modernize its scheduling management and provide its field technicians with real-time mobile access to critical information. Without adding additional staff, the company was able to efficiently manage a 70 to 75 percent daily volume increase at call centers. POWERHOME was also able to avoid additional hires that would have been needed to support and upgrade the legacy system, saving the company almost three-quarters of a million dollars annually.
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Salesforce
Published By: Salesforce     Published Date: Jan 14, 2020
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce
Published By: Salesforce     Published Date: Oct 30, 2019
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce
Published By: Workday     Published Date: Mar 26, 2019
With locations in the U.S., Germany, and Japan, the University of Maryland University College needed a more efficient ERP solution to better manage its workforce and support strategic initiatives. This case study explores how a single system for finance and HR helps the global UMUC community succeed.
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Workday
Published By: Rapyd     Published Date: Jan 21, 2020
In 2018, consumers spent $2.86 trillion online with the largest growth (18%) seen in non-North American markets1. To take advantage of this expanding opportunity, forward-thinking leaders are investing in innovative payment methods, which take into consideration the unique cultural influences, technology adoption and financial vehicles in different parts of the world. As our global economy grows, so too must the ecommerce options companies provide their buyers. Although challenging, organizations investing in global strategies realize an impressive competitive advantage. Simply put, “going global” right can be a real catalyst for business growth. This guide summarizes extensive research and market data to provide financial leaders actionable information and insights to better understand today’s complex global market. Here we will detail each region, highlighting unique considerations, including compliance, tax laws, repatriation of funds, fraud and customer support. Let’s get starte
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Rapyd
Published By: ttec     Published Date: Jan 16, 2020
We’re at a tipping point in the customer experience. Advances in automation, AI, and other technologies are influencing the quality of engagement and support that customers receive while also improving cost efficiencies. But this doesn’t mean business leaders can relax. As customers continue to seek easy, effective, and personalised interactions with brands, it’s critical that companies stay ahead of expectations. So, here are the 5 top trends that are shaping customer experiences next year and beyond.
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ttec
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs. Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
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health, global management service, cloud services, technology
    
Virtela Communications, Inc.
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
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virtela, healthcare, remote user satisfaction, roi
    
Virtela Communications, Inc.
Published By: Genesys     Published Date: Jan 13, 2020
Lessons learned from over 1,200 customer experience transformations Developing and executing on a plan is easier when you can learn from the experiences of others. Migrating your business from an outdated, legacy call center is no exception. This infographic shows you: Why some same-vendor updates aren’t as simple as they sound Ways to gain internal support and budget How much a delay will cost your business Why it’s important to research vendors
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: 50% reduction in processing of duplicate messages across channels Over 20% increase in First Contact Resolution 15% increase in CSAT
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Your call center tech stack is a mess, and it’s hard to figure out where you even start to unravel it all. This ebook covers the basics of consolidating technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and tech. There are many things to consider including: Infrastructure, both aging and new Existing tech and limitations IT support Users, training and business needs This ebook provides an overview to get your wheels turning in preparation for a move to better technology. Read it now if your future holds new call center tech.
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Meeting today’s increasing customer expectations means having the right technology to support your call center. When investing in that technology, look beyond the monthly subscription fee to find the real value. See how four call centers upgraded their technology and: Improved customer ratings Increased sales Reduced operational costs
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Genesys
Published By: Velaro     Published Date: May 06, 2014
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
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live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales, enterprise applications
    
Velaro
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip
    
Time Warner Cable Business Class
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip
    
Time Warner Cable Business Class
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : 
broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip
    
Time Warner Cable Business Class
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : 
broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable, business class, business dsl, business high speed internet, business internet, business ip phone, business isp, business isps, business local service, business long distance, business phone, business telephone, business voip
    
Time Warner Cable Business Class
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