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Published By: Digital Realty     Published Date: Jan 15, 2020
Gaming-as-a-service (GaaS) has a new frontier: cloud gaming. According to a report released by Statista, the cloud gaming market is expected to grow to $450M by 2023.1 Between Microsoft’s xCloud, Apple Arcade, Google Stadia and Amazon’s Twitch, cloud gaming is poised to grow at unprecedented rates. The race to perfect the 5G gaming experience on smart devices has prompted tech giants to invest in next-gen connectivity and cloud-based solutions. The gaming as a service market has experienced a shift from traditional consoles to cloud-based streaming via data centers. Augmented reality (AR), virtual reality (VR) and multiplayer gaming has transformed the user experience and presented new revenue streams for game developers. With 2.4 billion gamers worldwide,2 the market opportunity in the gaming industry is massive. Consumer expectations have changed, and new technologies such as 5G, edge computing and the cloud have unearthed new challenges around user data, connectivity and cost. Thi
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Digital Realty
Published By: Hewlett Packard Enterprise     Published Date: Jan 15, 2020
This study provides IDC's top 10 predictions for small and medium sized businesses (SMBs) in 2019 and beyond. The predictions are designed to provide senior managers and IT decision makers with a call to action investment plan with respect to critical technologies
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Hewlett Packard Enterprise
Published By: Workday Netherlands     Published Date: Jan 15, 2020
Vind uw beste werknemers, weet wie u een promotie moet geven en ontdek hoe u in hen kunt investeren. U kunt met Workday HCM vragen van human resources beantwoorden en goed voor uw personeel zorgen. Bekijk de korte demo en ontdek hoe we u kunnen helpen met het volgende: • Effectieve teams samenstellen en ontwikkelen • Snel actie ondernemen en reageren op verandering • Uw mensen op elk apparaat betrekken
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workday, workforce technology, digital strategy
    
Workday Netherlands
Published By: Workday     Published Date: Jan 15, 2020
Find your top employees, know who to promote, and discover how to invest in them. With Workday HCM, you can answer your human resources questions and nurture your workforce. View the quick demo to see how we help you: • Build and develop effective teams • Quickly take action and respond to change • Engage your people on any device
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workday, workforce technology, digital strategy
    
Workday
Published By: Salesforce     Published Date: Jan 14, 2020
In recent years, advancements in technology have exponentially impacted how quickly and effectively customers are able to get what they want. This has triggered a sea change in rising expectations where the overall customer experience is concerned. In turn, customer service, once considered by many to be a cost center, can now provide a coveted point of differentiation. All of which is to say, a business’ success now largely depends on disrupting the traditional customer service model. So how can your business do that? In this paper, I’ll answer that question – by describing a more disruptive model of customer service and, where applicable, explaining how Salesforce can support that model.
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Salesforce
Published By: Salesforce     Published Date: Jan 14, 2020
Technology — especially easy-to-use cloud software built for business people — is no longer just a concern for the technologist in the IT group. Cloud technology is on the minds of the entire C-suite in today’s growing businesses: CEOs, COOs, CFOs, and VPs of Sales and Service are all thinking about how to strategize for booming growth that scales and disrupts. Leaders are increasingly looking to transform the customer experience to differentiate their business. With instant, personalized service at every step, companies can engage with their customers in a whole new way along the customer journey. This is a critical time in customer service as service leaders transition from a cost center to a strategic growth engine. Today, the service department is responsible for delivering service that not only solves a problem, but also delivers a 1-to-1 conversational experience that builds customer loyalty. With service connected to a complete CRM, businesses access complete customer insights
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Salesforce
Published By: Genesys     Published Date: Jan 14, 2020
Your move to a new call center shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime and the hassles of migration. With proper planning and the key team members to assist in the transition, it can be easier than you think. Make your call center technology move confidently. Ensure you have the right stakeholders and subject matter experts on the internal project team Determine if your company’s network are compatible with your move Work together to provide a clear path forward for implementation Set expectations and get ready for go-live
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Genesys
Published By: Hewlett Packard Enterprise     Published Date: Jan 14, 2020
Learn about the HPE Intelligent Data Platform and the new IT realities it addresses. With digital transformation underway in many organizations, more dynamic business models are becoming the key to success. This means infrastructure modernization and the introduction of technologies such as solid state storage, artificial intelligence and machine learning, software-defined infrastructure, and the cloud. At the same time, it means IT infrastructure management becomes much more complex. Enter HPE’s Intelligent Data Platform. With comprehensive coverage and AI/ML-driven real-time optimization that enables intelligent management of the entire data life cycle, the HPE Intelligent Data Platform enables an organization to get the most out of its IT resources while also meeting its evolving needs over time.
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Hewlett Packard Enterprise
Published By: HERE Technologies     Published Date: Jan 14, 2020
It’s time to move your supply chain into the realm of super-intelligent. This special report is for anyone looking to enhance their supply chain operations by utilizing the latest in technological advances such as artificial intelligence (AI), machine learning and the Internet of Things (IoT). With smart use of these tools, businesses can anticipate problems and develop solutions before they occur. Forward-thinking leaders are using this disruption to optimize their supply chains and push the quality of their findings to a whole new level. In it, you’ll learn: • The markers of a truly cognitive supply chain • The crucial role of location intelligence in supply chain optimization • The impact increased visibility has on every area of your supply chain, including asset, inventory, fleet and energy management
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HERE Technologies
Published By: HERE Technologies     Published Date: Jan 14, 2020
Automobile manufacturers find meeting the requirements of a just-in-time supply chain one of their biggest challenges, but with advances in location technology manufacturers can meet even the strictest shipping deadlines. With better visibility across the supply chain auto manufacturers can drive down costs, improve efficiency and support proactive decision making. By reading this eBook, you’ll discover how to prepare your supply chain for the future with the application of location intelligence to: • Gain location-based insights to help optimize processes and inform decision making • Set accurate ETAs with reliable real-time information • Use real-time visibility to proactively solve problems (like bottlenecks)as they occur • Gain comprehensive coverage of assets and trace them across factories, warehouses, showrooms and in transit
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HERE Technologies
Published By: HERE Technologies     Published Date: Jan 14, 2020
Despite the greater frequency of extreme weather events occurring around the globe, freight still has to be delivered on time and on a year-round basis. Truck drivers often find themselves driving through rain, snow, sleet, hail, fog, ice, thunderstorms, tornadoes and high winds. While drivers aren't generally expected to stick to pre-planned routes in extreme weather, fleet managers don’t really have the capacity to outline every possible alternate route in anticipation of a future hazardous weather scenario. Data-driven route planning saves fuel, prevents accidents and improves ETAs, which is why many logistics companies are turning to advanced supply chain optimization solutions with real-time weather alerts and rerouting functionalities. Today, tech-savvy fleet managers are looking for exactly this type of tech innovations to provide them with a sharp competitive edge in an already crowded industry such as long-haul logistics. As one of the world's leading location platforms, HER
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HERE Technologies
Published By: HERE Technologies     Published Date: Jan 14, 2020
You need to please shareholders, brand teams, stakeholders and, most importantly, consumers. Streamlining your supply chain could be the most powerful way of improving your company's sustainability. But only if you have visibility of it. This guide is for anyone working in retail, food, pharmaceuticals or any business looking to optimize their distribution network – whether to meet sustainability goals, comply with regulations, reduce costs or strengthen your brand for a more socially aware consumer. Inside, you'll learn: · Why visibility of your supply chain is crucial for sustainability · The far-reaching benefits of supply chain visibility · 6 steps to visibility: a best-practice guide to ensuring a successful implementation
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HERE Technologies
Published By: HERE Technologies     Published Date: Jan 14, 2020
Misplacing sizable, expensive tooling equipment inside large industrial complexes, factories and warehouses is a problem that doesn't get the attention it deserves. When essential inventory gets lost, whole production lines can grind to a halt. Indoor tracking is the optimal way to keep tabs on all mobile equipment around the factory floor. As one of the world's leading location platforms, HERE shares insights and solutions for implementing indoor tracking in a way that can streamline and optimize production processes. Read the eBook to discover how to: • Locate inventory and assets quickly to lower downtime and improve job satisfaction • Save money spent on replacing lost tools and wasted employee time • Use insights into asset utilization for forecasting or maintenance schedules.
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HERE Technologies
Published By: HERE Technologies     Published Date: Jan 14, 2020
Real-time asset visibility makes it possible to establish a 360° view of a supply chain and provide the vital location intelligence needed by organizations who are looking to optimize. For these organizations, selecting the right location platform is vital. They need critical tracking and location data to help improve efficiency, spot risks and address challenges before they become critical. Strategy Analytics’ Location Platform Benchmark Report 2020 ranks location platforms Google, HERE, Mapbox and TomTom across eight categories – and for the sixth consecutive year, HERE secured the number one spot. Read the report to discover: • How HERE was ranked as the leader in four of eight industry categories: map-making, automotive, industry vision and openness • How HERE scored highly on map freshness and was highlighted for its aggressive improvements in POI search, developer community and visualization • How HERE was recognized for its strong reputation as a provider of automotive grade map
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HERE Technologies
Published By: HERE Technologies     Published Date: Jan 14, 2020
In this era of digital transformation, supply chains are ripe for optimization – but no one company can solve the optimization challenge on its own. Only six percent of companies believe they possess complete supply chain visibility and seventy-two percent are striving to gain better visibility. Lack of visibility is a major factor inhibiting a supply chain leader’s ability to improve efficiency and reduce costs. Where else is there room for enhancement? In this eBook, you will gain insight from five experts leading the charge in the manufacturing, technology, global trade and transportation industries as they share their best practices and the solutions they deem necessary for success in today's rapidly evolving market. Supply chains are ready for disruption, are you?
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HERE Technologies
Published By: HERE Technologies     Published Date: Jan 14, 2020
By 2023, it is projected that global freight transportation revenues will reach $2.5 trillion. As industries such as e-commerce continue to rapidly expand, the need for transformation within the transportation industry is critical. A fully connected, digitized and intermodal supply chain is the only way to survive — but where does one begin? In the research paper, Looking beyond last mile for supply chain digitization, ABI Research addresses the latest trends and risks affecting the freight industry. The paper as provides actionable recommendations for short- and long-term goals regarding process and technology updates for saving money and gaining revenue. Discover how you can optimize your supply chain in the era of digitization. Download Looking beyond last mile for supply chain digitization.
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HERE Technologies
Published By: M-Files     Published Date: Jan 14, 2020
The business consulting sector is a $300 billion industry. IBISWorld reports a total of about 774,000 firms in the USA alone. It’s an immense industry and it’s growing. But it’s about to be disrupted. According to IBISWorld, “The [Professional Services] industry is in the mature stage of its life cycle. The industry is characterized by growth in line with the overall economy, an increasing number of industry players, and technological change based on improving efficiency rather than developing entirely new services.”
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M-Files
Published By: M-Files     Published Date: Jan 14, 2020
As business consulting and management consulting companies respond to client pressures around new technologies and operating models, their role as trusted advisors has arguably never been more vital – or valued. They are, nevertheless, facing pressing challenges. Staffing, succession planning, tax reform, cybersecurity, merger mania, commoditization of core services, the demand for top talent, and the search for relevance — these have all been cited as key concerns of consulting firm executives. But which concerns and issues affecting this sector rise to the top?
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M-Files
Published By: M-Files     Published Date: Jan 14, 2020
In the past decade, as our habits have been completely overturned by newer and more affordable technology and the way we approach work has shifted following big societal changes, many industries have seen their fundamentals shaken. Companies have had to rethink the way they do business to the roots in order to survive, and many new players have leveraged emerging trends to pose a serious threat to incumbents. The business consulting industry is no exception. Growth has picked up after the decline following the Great Recession, and the sector is growing at a steady pace — about 3.4% annually in the United States. Nonetheless, consultancies have faced, and continue to face, challenges that cannot be underestimated.
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M-Files
Published By: Group M_IBM Q1'20     Published Date: Jan 14, 2020
Ten years ago, the journey began to find a flexible, versatile approach to build a central data store where all enterprise data could reside. The solution was the data lake — a general-purpose data storage environment that would store practically any type of data. It would also allow business analysts and data scientists to apply the most appropriate analytics engines and tools to each data set, in its original location. As these data lakes began to grow, a set of problems became apparent. While the technology was physically capable of scaling to capture, store and analyze vast and varied collections of structured and unstructured data, too little attention was paid to the practicalities of how to embed these capabilities into business workflows. Today, many organizations have recognized their failures, have changed leadership teams for the data lake implementation and are launching a second, third or even fourth attempt to implement a data lake successfully – this time leading with da
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data ops, data lake, data storage, data governance, data integration
    
Group M_IBM Q1'20
Published By: Genesys     Published Date: Jan 13, 2020
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there’s no way to fully standardize your business levels, you can manage changes—with proper planning. Most businesses experience this to one degree or another, however some organizations are faced with fewer resources to expand and contract with ease. Seasonal capacity issues can vary throughout the year and aren’t strictly limited to holidays, though that is a common catalyst for capacity concerns. To overcome these problems, first look at your historical data and identify the peaks and valleys that your company experiences. Plan staffing out from there and then focus on the trickier issues that go beyond normal business fluctuations. In this ebook, you’ll learn: How to solve staffing issues to handle your baseline volume How to overcome outdated technology that causes bad experiences Understand the best tools to solve seasonal capacity issues
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Your call center tech stack is a mess, and it’s hard to figure out where you even start to unravel it all. This ebook covers the basics of consolidating technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and tech. There are many things to consider including: Infrastructure, both aging and new Existing tech and limitations IT support Users, training and business needs This ebook provides an overview to get your wheels turning in preparation for a move to better technology. Read it now if your future holds new call center tech.
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Centers are no longer “call centers.” They are “contact centers” operating in an omnichannel world. They must handle a growing array of contacts that go well beyond phone calls to include email, chat, text/SMS, social media and more. They need robust performance management capabilities that ensure a great customer experience and employee engagement. And they must move fast — with agility at the micro level for handling each contact and at the macro level to respond to new business needs and market trends. Contact centers must look at different customer service technologies that enable them to go far — fast — building applications that leverage APIs or extending solutions in a variety of ways through integrations and application marketplaces. Download this white paper to learn: How to overcome the legacy of “build vs. buy” Advantages and disadvantages of each approach Specific use cases for each option
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Meeting today’s increasing customer expectations means having the right technology to support your call center. When investing in that technology, look beyond the monthly subscription fee to find the real value. See how four call centers upgraded their technology and: Improved customer ratings Increased sales Reduced operational costs
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Genesys
Published By: Hitachi EMEA     Published Date: Jan 13, 2020
Cisco and Hitachi have invested significant time and engineering resources to ensure that a large number of deployment options are available to all of our customers and partners. This e-Book includes tips and advice that can help you get the most out of your Cisco and Hitachi Adaptive Solutions for CI deployment. Cisco and Hitachi Adaptive Solutions for Converged Infrastructure will help organizations: Execute data-driven transformation. Simplify IT, improve agility, maintain compliance and ensure reliability. Enable IT to focus on supporting business needs. Download this e-Book now to find out more about the partnership and technology behind Cisco and Hitachi Adaptive Solutions for Converged Infrastructure and to learn how to transform your data center.
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Hitachi EMEA
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