white paper

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Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Akamai Technologies     Published Date: Jun 14, 2018
"High-profile cyber attacks seem to occur almost daily in recent years. Clearly security threats are persistent and growing. While many organizations have adopted a defense-in-depth strategy — utilizing anti-virus protection, firewalls, intruder prevention systems, sandboxing, and secure web gateways — most IT departments still fail to explicitly protect the Domain Name System (DNS). This oversight leaves a massive gap in network defenses. But this infrastructure doesn’t have to be a vulnerability. Solutions that protect recursive DNS (rDNS) can serve as a simple and effective security control point for end users and devices on your network. Read this white paper to learn more about how rDNS is putting your enterprise at risk, why you need a security checkpoint at this infrastructural layer, how rDNS security solutio Read 5 Reasons Enterprises Need a New Access Model to learn about the fundamental changes enterprises need to make when providing access to their private applications.
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rdns, dns, anti-virus, security, network defense
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Jun 14, 2018
"A zero trust security and access model is the solution: Every machine, user, and server should be untrusted until proven otherwise. But how do you achieve zero trust? Read this white paper authored by Akamai’s CTO, Charlie Gero, to learn how to transition to a perimeter-less world in an incredibly easy way, with steps including: • The zero trust method of proof • The vision behind Google BeyondCorpTM • Analysis of application access vs. network access • How to deploy user grouping methodology • Guidance for application rollout stages 1-8"
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security, perimeter security, zero trust, cloud, enterprise security
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Jun 14, 2018
Companies are pursuing digital transformation. The goal is to improve customer value, operate with greater efficiency and agility, and increase innovation. But as companies leverage new workflows, security has not kept pace, and cyber criminals are becoming more sophisticated. This white paper describes a security paradigm for today’s hostile environment: zero trust.
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behavioral analytics, logging analytics, zero trust security model, security, cyber criminals, security breach
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
Cyber attackers are targeting the application programming interfaces (APIs) used by businesses to share data with customers. Consumer mobile adoption, electronic goods and services, and high volumes of data have led businesses to use APIs for data exchange. Unfortunately, attackers can also use APIs to access or deny service to valuable data and systems. This white paper explores strategies for protecting APIs. You’ll learn about APIs, how and why these endpoints are targets for web application attacks, security models, and how Akamai can help.
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api, security, interface, businesses, data, mobile, adoption
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
DDoS attackers launch hundreds of DDoS attacks every day. When a DDoS attack strikes an organization, panic is common. No one knows why systems and applications are failing, who to call, or what questions to ask. Meanwhile, senior leaders want answers. Planning ahead and being prepared is your best defense against DDoS attacks. This white paper explores best practices for building and maintaining a DDoS protection plan. You’ll learn what to expect from a DDoS attack, how to prepare, what to put in a DDoS runbook, and how to test your plan.
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ddos, protection, practices, systems, attackers, applications, systems
    
Akamai Technologies
Published By: Tenable     Published Date: Aug 07, 2018
The DevOps model drives digital transformation and the rapid delivery of new software products and services. However, this process largely takes place outside the purview of information security (InfoSec), often without their involvement. As a result, security teams struggle to keep pace. This whitepaper explores the intersection of DevOps and InfoSec, offering three reasons why security organizations will benefit by combining these two practices.
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devops, dev sec ops, infosec, container security, idg, digital transformation
    
Tenable
Published By: Here Technologies     Published Date: Jul 19, 2018
Advertisers have made great strides in understanding consumers’ digital journeys. But in order to truly map the steps of the consumer – including bridging the journeys between digital and physical worlds – you need advanced location-enabled intelligence. Find out how precise real-world geometry gives you the context you require to create personalized consumer experiences with the HERE and Location-Based Marketing Association (LBMA) white paper. HERE Technologies gives you the location context you need to make sense of your dynamic user data. Mapping consumer movements to real-world elements such as points of interest, retailers and their building shapes allows you to observe consumer journeys to within meters, and deliver more timely, accurate campaign messages.
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Here Technologies
Published By: Dassault Systèmes     Published Date: Jun 19, 2018
This white paper outlines a framework that emphasizes digitization and business transformation and the new opportunities pull processes bring. The mechanism of “Pull” processes—those triggered by an actual event instead of a forecast—is nothing new. It is at the heart of many successful manufacturing strategies. Recent technological advances in digitization, including the harnessing of Big Data analytics, the use of the cloud, Business Process Management (BPM), social media, IIoT, and mobility, have extended the power of Pull beyond Lean manufacturing. In the wake of the current technological innovation wave, it is not uncommon for manufacturers to not know what next step to take. In light of these new developments, this white paper will focus on the mechanism of business transformation enabled by these technologies, which can be attributed to two major forces: the power of Pull and digitization. Nine practical applications are detailed, showing how innovative manufacturers can better
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Dassault Systèmes
Published By: Datastax     Published Date: Aug 03, 2018
" For any business that wants to successfully compete in today’s digital economy, it is not a question of if but rather how much of their business will be done with cloud applications. A cloud application is one with many endpoints including browsers, mobile devices, and/or machines that are geographically distributed. The application is intensely transactional (high velocity reads and/or writes), always available, and instantaneously responsive no matter the number of users or machines using the application. Download this free white paper and explore how DataStax customers are delivering real-time value at epic scale with their cloud applications. Explore the core database requirements that make businesses successful with cloud applications, which include continuous availability, linear scale, and geographic distribution."
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Datastax
Published By: Datastax     Published Date: Aug 03, 2018
"Part of the “new normal” where data and cloud applications are concerned is the ability to handle multiple types of data models that exist in the application and persist each in a single datastore. This data management capability is called a “multi-model” database. Download this free white paper and explore the multi-model concept, its rationale, and how DataStax Enterprise (DSE) is the only database that can help accelerate building and powering distributed, responsive and intelligent cloud applications across multiple data models"
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Datastax
Published By: Datastax     Published Date: Aug 07, 2018
A DBA’s life is full of surprises – some more pleasant than others. As a DBA you’re pretty much “on it” 24-7-365: putting out fires, checking alerts, training people, keeping test databases in sync with production, debugging, and praying your developers are writing halfway decent code. If you’re swinging over to the NoSQL side (the “dark” side?), or considering it, then you’ll want to read this white paper, The DBA’s Guide to NoSQL. It’s essentially a NoSQL bible, sans orders from God -- or Darth Vader.
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Datastax
Published By: Datastax     Published Date: Aug 07, 2018
Nobody likes being bogged down in operations, least of all database administrators who have enough to worry about already. The new DataStax Enterprise (DSE) has made it especially easy to be a DBA. With features like NodeSync, Advanced Replication, and OpsCenter, DSE is Apache Cassandra™ made simple. Read this white paper to learn how DSE simplifies your operations.
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Datastax
Published By: Menlo Security     Published Date: Jun 01, 2018
"Uncover the Business Impact of Managing Risky Web Content Download this white paper to learn: How to safely manage ""uncategorized"" websites when sites are unknown to the secure web gateway (SWG) policies, which are largely based on website categories, such as news, entertainment, weather, social media, etc. The cost implications of securing web content, including staffing, clean-up and risk mitigation Isolation - a new technique for malware prevention to maintain end user & IT staff productivity Administrators can either be lenient in allowing access to uncategorized sites, increasing malware risk, or deny access and deprive employees of necessary information. There are hidden costs to both approaches. "
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Menlo Security
Published By: Menlo Security     Published Date: Jun 01, 2018
"Multi-stage attacks are an increasingly popular approach used by cybercriminals. By sending a malicious attachment in a phishing email that contains an embedded URL, with no malevolent code, attackers can evade existing security solutions, like sandboxes and AV. How do you prevent these attacks before they happen? Download this white paper to find out: *How Menlo Security Labs recently isolated a multi-stage document attack *What tools, techniques and procedures ( TTPs ) are attackers using to infect victims’ devices *How Isolation can foil the attack before it can even start "
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Menlo Security
Published By: Workday     Published Date: Aug 07, 2018
Read the whitepaper “Rochester Regional Health – Equipping HR to support the evolving demands of the health care industry” to learn how cloud-based technology helps respond to critical M&A business needs and drivers, improves operational effectiveness and efficiency, and enhances capabilities and streamline regulatory compliance.
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Workday
Published By: Genesys     Published Date: Jun 13, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency. Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable. To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context. Download this white paper to learn about: • 6 benefits to asynchronous messaging in B2C customer experience and operations • Incorporating asynchronous messaging into your u
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customer service, operations, asynchronous, messaging, customer expectations
    
Genesys
Published By: Jamf     Published Date: Jun 07, 2018
The Center for Internet Security (CIS) benchmark for iOS is widely regarded as a comprehensive checklist for organizations to follow to secure iPad and iPhone devices. This white paper explains how to implement the independent organization’s recommendations and walks you through: • CIS and iOS management basics • Securing institutionally-owned devices • Securing personally-owned devices
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Jamf
Published By: XpertHR     Published Date: Jun 13, 2018
Your supervisors are where the rubber meets the road for ensuring wage and hour law compliance. What they don’t know could hurt you—which could be a lot! Don’t risk the chance that an isolated misstep, or misinformation, could land you in court. This white paper covers training solutions for avoiding 5 Costly Wage and Hour Mistakes related to: ? Minimum wage ? Overtime ? Equal pay ? Misclassifications ? Working and nonworking time Regulations vary from state to state, and across municipalities, are constantly changing and can be very complex. You play a critical role in ensuring that front-line managers and supervisors have the information, knowledge and support they need to ensure wage and hour compliance. But, chances are, you’re also challenged to stay on top of an ever-shifting wage and hour compliance landscape. We can help. Get the up-to-date information you—and they—need, now, by downloading this free whitepaper from XpertHR.
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compliance training, supervisor training, wage and hour, minimum wage, overtime, flsa, employee classification, exempt, nonexempt, equal pay, working time, independent contractor, meal and rest breaks, compliance, hours worked
    
XpertHR
Published By: XpertHR     Published Date: Jun 13, 2018
It’s an employee job market these days. With the lowest unemployment rate in decades, HR professionals must be hyper-focused not just on attracting, but on retaining, top talent. The stakes are too high to risk losing key employees to competitors. Effective performance management and a strong culture are must haves to keep valuable talent from walking out the door. This whitepaper from XpertHR covers nine critical categories of best practices in retaining top talent. Download your copy today!
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employee retention, reduce turnover, talent management, performance management, talent acquisition, company culture, career development, employee communication, total rewards, employee management
    
XpertHR
Published By: VMware     Published Date: Jul 24, 2018
This IDC White Paper offers an overview of the new datacenter infrastructure trends that are being driven by a need to solve traditional datacenter challenges that still exist today. This paper also offers insight into a recent IDC survey of different customers running VMware vSAN, a software-defined, hyperconverged solution. The survey was conducted during the second half of 2017 to understand the real-world value VMware vSAN provides when deployed within production environments. 
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VMware
Published By: Bell Micro     Published Date: Jun 14, 2010
In this white paper, we describe the XIV snapshot architecture and explain its underlying advantages in terms of performance, ease of use, flexibility and reliability.
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bell micro, hardware, storage management, vmware, ibm xiv
    
Bell Micro
Published By: Great Bay Software     Published Date: Jul 16, 2018
"Ninety percent of business executives believe the Internet of Things (IoT) is important to the future of their organization. And, as IoT is expected to generate a whopping 21% increase in corporate profits by 2022, it’s clear there’s value in adoption. However, there are still plenty of risks that require mitigation through careful planning, cross-functional teamwork and mature security measures. This white paper explores the business benefits and the security complexities IoT introduces for business organizations, and provides key considerations and recommendations for securing IoT deployments. Download the white paper today!"
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Great Bay Software
Published By: Great Bay Software     Published Date: Jul 16, 2018
"Healthcare organizations have significantly more to consider than the average business when it comes to network and device security. Concern over code modification, key compromise, password-based vulnerabilities and man-in-the-middle attacks have caused hospital CIOs and CISOs to rethink their security strategies and investments. The threat to these devices has even been assigned its own term: medjacking, a shortened form of “medical device hijacking.” Download this white paper for five best practices to mitigate threat and attacks that can put lives, patient trust and the growth of the healthcare organization at risk. Access the white paper today!"
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Great Bay Software
Published By: CA Technologies EMEA     Published Date: Jul 18, 2018
As the pace of business continues to quicken, companies are starting to recognize that to stay competitive the process of developing and releasing software needs to change. Release cadence has greatly accelerated. There is no occasion anymore for a 6- to 18-month find-and-fix turnaround in which the customer will find the delay acceptable. Things need to move faster, and they need to be ready and perfect faster. Transforming to continuous testing is a journey, just like agile and DevOps was and still is. Companies and their IT teams will encounter setbacks, which must be anticipated and accepted. This is why planning is essential at every step in the continuous testing journey. Download this whitepaper to find out how CA Technologies can help your business today.
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CA Technologies EMEA
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