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Published By: HashiCorp Q1-20     Published Date: Jan 17, 2020
Cloud adoption is a secular trend. Organizations undergoing a digital transformation ultimately put pressure on teams delivering and supporting software applications. Digital experiences are the primary interface between customers and businesses; even businesses selling to other businesses. Modern digital interactions are responsively designed and built cloud-first to provide rich, personalized experiences informed by large scale data processing and intelligence as quickly as possible. This pattern of prioritizing digital interactions forces a change in the model for software delivery and is felt most by IT, with a strong dependency on that team to build an organization-wide operating model for delivering cloud based applications.
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HashiCorp Q1-20
Published By: Digital Realty     Published Date: Jan 15, 2020
Tech companies comprise one of the fastest growing industry segments—and their adoption of digital technologies is a critical factor behind their growth. But research shows they have a long way to go when it comes to specific digital transformation (DX) initiatives. Furthermore, tech companies face significant headwinds such as new data privacy regulations, cyber and insider security threats, and IT skill shortages. In order to take greater advantage of DX and tackle these challenges, tech businesses are leveraging the cloud—specifically hybrid cloud. Hybrid cloud provides tech companies with the means to drive down IT costs, greater agility and speed when embracing new business opportunities, and the ability to protect critical business data and applications from external and internal threats.
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Digital Realty
Published By: Hewlett Packard Enterprise     Published Date: Jan 15, 2020
This study provides IDC's top 10 predictions for small and medium sized businesses (SMBs) in 2019 and beyond. The predictions are designed to provide senior managers and IT decision makers with a call to action investment plan with respect to critical technologies
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Hewlett Packard Enterprise
Published By: Salesforce     Published Date: Jan 14, 2020
Technology — especially easy-to-use cloud software built for business people — is no longer just a concern for the technologist in the IT group. Cloud technology is on the minds of the entire C-suite in today’s growing businesses: CEOs, COOs, CFOs, and VPs of Sales and Service are all thinking about how to strategize for booming growth that scales and disrupts. Leaders are increasingly looking to transform the customer experience to differentiate their business. With instant, personalized service at every step, companies can engage with their customers in a whole new way along the customer journey. This is a critical time in customer service as service leaders transition from a cost center to a strategic growth engine. Today, the service department is responsible for delivering service that not only solves a problem, but also delivers a 1-to-1 conversational experience that builds customer loyalty. With service connected to a complete CRM, businesses access complete customer insights
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Salesforce
Published By: Hewlett Packard Enterprise     Published Date: Jan 14, 2020
Discover how HPE is responding to the massive growth in enterprise data with intelligent storage. Data helps enterprises find new ways to reach and serve customers to grow profitability, but only when it is available at the right place and the right time. The growing complexity of managing and securing data prevents businesses from gaining its full value. Hewlett Packard Enterprise delivers the world’s most intelligent storage for the hybrid cloud world by providing storage that is driven by artificial intelligence, built for the cloud, and delivered as a service.
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Hewlett Packard Enterprise
Published By: HERE Technologies     Published Date: Jan 14, 2020
It’s time to move your supply chain into the realm of super-intelligent. This special report is for anyone looking to enhance their supply chain operations by utilizing the latest in technological advances such as artificial intelligence (AI), machine learning and the Internet of Things (IoT). With smart use of these tools, businesses can anticipate problems and develop solutions before they occur. Forward-thinking leaders are using this disruption to optimize their supply chains and push the quality of their findings to a whole new level. In it, you’ll learn: • The markers of a truly cognitive supply chain • The crucial role of location intelligence in supply chain optimization • The impact increased visibility has on every area of your supply chain, including asset, inventory, fleet and energy management
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HERE Technologies
Published By: Genesys     Published Date: Jan 13, 2020
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: The size of your contact center, and business requirements such as customer journey management The location and quantity of contact centers being managed The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there’s no way to fully standardize your business levels, you can manage changes—with proper planning. Most businesses experience this to one degree or another, however some organizations are faced with fewer resources to expand and contract with ease. Seasonal capacity issues can vary throughout the year and aren’t strictly limited to holidays, though that is a common catalyst for capacity concerns. To overcome these problems, first look at your historical data and identify the peaks and valleys that your company experiences. Plan staffing out from there and then focus on the trickier issues that go beyond normal business fluctuations. In this ebook, you’ll learn: How to solve staffing issues to handle your baseline volume How to overcome outdated technology that causes bad experiences Understand the best tools to solve seasonal capacity issues
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Genesys
Published By: Genesys     Published Date: Jan 13, 2020
Meeting today’s increasing customer expectations means having the right technology to support your call center. When investing in that technology, look beyond the monthly subscription fee to find the real value. See how four call centers upgraded their technology and: Improved customer ratings Increased sales Reduced operational costs
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Genesys
Published By: HERE Technologies     Published Date: Jan 09, 2020
It’s time to move your supply chain into the realm of super-intelligent. This special report is for anyone looking to enhance their supply chain operations by utilizing the latest in technological advances such as artificial intelligence (AI), machine learning and the Internet of Things (IoT). With smart use of these tools, businesses can anticipate problems and develop solutions before they occur. Forward-thinking leaders are using this disruption to optimize their supply chains and push the quality of their findings to a whole new level. In it, you’ll learn: • The markers of a truly cognitive supply chain • The crucial role of location intelligence in supply chain optimization • The impact increased visibility has on every area of your supply chain, including asset, inventory, fleet and energy management
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HERE Technologies
Published By: Algolia     Published Date: Jan 08, 2020
The de facto urgency of digital transformation is commanding action by e-commerce businesses. Yet, in terms of both technological innovation and consumer expectations, software that powers e-commerce is lagging behind. Long buying cycles combined with pressures of the competitive landscape and Amazon’s market muscle keeps the focus of e-commerce businesses on today. As a result, there is a viable danger of not keeping up with emerging technologies, and, more importantly, visionary ones. How can e-commerce stay ahead in today’s digital landscape, while creating and keeping a digital vision alive? In this eBook, we’ll present you with a practical application of a digital maturity model, as well as showcase how software you rely on should be envisioning the future.
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Algolia
Published By: SAP Concur     Published Date: Dec 26, 2019
The business case for intelligent ERP To compete in the digital world, businesses need to move beyond their legacy ERP systems and operate at the speed of the best real-time technology.
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SAP Concur
Published By: SAP Concur     Published Date: Dec 23, 2019
Digital transformation (DX) is fundamentally changing enterprise resource planning (ERP) applications — allowing businesses to transform their decision making, which is enhancing their business outcomes significantly in the digital economy. Digital transformation is an enterprisewide, board-level strategic reality for companies wishing to remain relevant or maintain or enhance their leadership position in the digital economy. Digitally transformed businesses have a repeatable set of practices and disciplines used to leverage new businesses, 3rd Platform technologies, and operating models to disrupt businesses, customers, and markets in pursuit of business performance and growth. DX is driving businesses to rethink their technology strategy, and that includes moving beyond their legacy ERP and back-office systems.
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SAP Concur
Published By: Group M_IBM Q1'20     Published Date: Dec 19, 2019
Data is the fuel for innovation and sustaining a competitive advantage. It’s the key ingredient for driving analytics and artificial intelligence (AI) initiatives. Unlocking the value of your data in new ways can accelerate your journey to AI. Yet when data-related projects fail to deliver the promised ROI, stakeholders want to know why. According to Experian’s 2019 Global Data Management Research report, 89 percent of businesses report that they struggle with managing data, these struggles include delays in insight and a lack of trust in underlying data. DataOps brings best practices from DevOps, data management and data governance into a common framework, with a collaborative way of developing and maintaining data flows across multiple stakeholders.
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data ops, data management, data governance
    
Group M_IBM Q1'20
Published By: Akamai Technologies     Published Date: Dec 18, 2019
"The average cost of a breach is $3.86 million. With so much at stake, why do so many enterprises grant access based on an outdated model of assumed trust? And why do businesses rely on antiquated access technologies such as traditional VPNs and remote proxies to provide this application access? The most successful companies continuously evaluate and refine their technology stack to best enable their organization's imperatives and retain their market share. Read this white paper to explore the five reasons enterprises urgently need a new application access model — one that supports a Zero Trust security framework. The most successful companies continuously evaluate and refine their technology stack to best enable their organization's imperatives and retain their market share. Read this white paper to learn the 5 reasons enterprises need a new application access model that supports a Zero Trust framework."
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Akamai Technologies
Published By: Rubrik EMEA     Published Date: Dec 16, 2019
Modern businesses are rapidly embracing Microsoft Azure Cloud to fast track their digital transformation, achieve cost efficiency, and gain business agility. Join this on-demand webinar with experts from Rubrik, Microsoft, and joint customer Cranfield University for a deep-dive on how Rubrik and Microsoft Azure accelerate the cloud journey with a simple, integrated solution for data protection and application mobility across the hybrid data center. View this webinar to learn how Rubrik and Microsoft have enabled Cranfield University to: Protect, secure, and manage their entire hybrid cloud across their Microsoft environment including Hyper-V, physical Windows, and instant database recoveries with SQL Live Mount. Automate backup, recovery and archival to Azure via Rubrik's SLA policy. Lower their TCO and reduce their data center footprint by 75%.
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Rubrik EMEA
Published By: Vmware     Published Date: Dec 16, 2019
The Value of Digital Employee Experience Digital transformation is shaping the way organizations compete. Winning businesses are vying for the best talent, leading to a rise in improving the digital employee experience, according to a new global survey. This infographic distills the results of a new global survey on digital employee experiences
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Vmware
Published By: Vmware     Published Date: Dec 16, 2019
The Value of Digital Employee Experience Digital transformation is shaping the way organizations compete. Winning businesses are vying for the best talent, leading to a rise in improving the digital employee experience, according to a new global survey. This infographic distills the results of a new global survey on digital employee experiences
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Vmware
Published By: Vmware     Published Date: Dec 16, 2019
The Value of Digital Employee Experience Digital transformation is shaping the way organizations compete. Winning businesses are vying for the best talent, leading to a rise in improving the digital employee experience, according to a new global survey. This infographic distills the results of a new global survey on digital employee experiences
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Vmware
Published By: Adia     Published Date: Dec 16, 2019
If you’re managing a restaurant, a diner, a hotel, a bar, whatever sector the hospitality industry touches, you already know a universal truth: there’s a significant labor shortage. We see it every day because we talk to frustrated business owners, general managers, shift managers. Basically, everyone – people in the greater hospitality industry are looking for a lifeline. In the past, the hospitality industry has had to hope for the best with placing ads in the paper, promoting themselves with Indeed, and using traditional staffing agencies to help fill the holes. Today, they don’t have to do all that. They’ve got a secret weapon: Adia. Instead of getting lost in the red-tape nightmare of hidden fees and endless surprises with traditional staffing, we 86ed all of that. We’re the on-demand staffing platform that helps businesses of all sizes move away from traditional staffing. And everything is on our app. We like to keep things easy.
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Adia
Published By: Connected Commerce Council     Published Date: Dec 16, 2019
The digital era offers Small and Medium sized Businesses (SMBs) digital tools they can use to improve their performance and remain competitive in a fast-moving, more digitalized and global economy, in which customers are connected at all times and expect a seamless digital interaction that is accessible and responsive. Deloitte developed a survey implemented by Opinion Matters across a sample of more than 1,000 SMBs in the U.S. The survey responses suggest that SMBs are aware of how important digitalization is to their business – 85% confirm that the digital tools they are using have helped their business in some way. These SMBs also report that digital tools have helped their business performance, and in particular, this study structures these impacts in four areas comprising customers, financial performance, jobs, and innovation.
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Connected Commerce Council
Published By: Connected Commerce Council     Published Date: Dec 16, 2019
Interested in finding out ways to take action on supporting small businesses that are empowered by digital tools and technologies? Check out some of the legislation 3C supports for ways you can get involved. You have a voice. Use it.
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Connected Commerce Council
Published By: B Channels     Published Date: Dec 13, 2019
Transformative businesses are taking advantage of the cloud’s lower cost, elasticity, and scalability to create data lakes on Amazon Web Services (AWS). They are leveraging technologies such as Amazon Elastic Map Reduce (EMR), which uses Hadoop to quickly and cost-effectively process vast amounts of data, and Amazon S3, which offers inexpensive elastic storage of that data, and typically forms the AWS data lake. The benefits are inspiring. Thanks to the cloud’s speed and agility, your business can quickly discover new insights with advanced big data analytics technologies and seize fresh opportunities that were not visible before. Your business can do this not only once, but again and again.
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B Channels
Published By: Vmware     Published Date: Dec 13, 2019
The Value of Digital Employee Experience Digital transformation is shaping the way organizations compete. Winning businesses are vying for the best talent, leading to a rise in improving the digital employee experience, according to a new global survey. This infographic distills the results of a new global survey on digital employee experiences
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Vmware
Published By: Vmware     Published Date: Dec 13, 2019
The Value of Digital Employee Experience Digital transformation is shaping the way organizations compete. Winning businesses are vying for the best talent, leading to a rise in improving the digital employee experience, according to a new global survey. This infographic distills the results of a new global survey on digital employee experiences
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Vmware
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