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Published By: Larsen & Toubro Infotech(LTI)     Published Date: Dec 05, 2019
The greatest challenge is to identify where AI will have the maximum impact and reap the greatest benefits; what type of AI initiatives the business should be undertaking; and how to implement Smart Automation as a step towards becoming an Intelligent Enterprise. Applications of AI cover a wide range of functional areas, so organizations must decide where AI will have the biggest impact. This will typically be in value added business areas: for example, in retail organizations it will be the marketing and sales function; in advanced manufacturing it will be in operations. Organizations with a “cloud first” strategy have a head start with AI. Deploying ERP on the cloud and cloud-ERPs is an essential requirement in the transformation towards a digital Intelligent Enterprise. These organizations can deploy and leverage multiple technologies: the Internet of Things (IoT), Machine Learning, Chatbots, Predictive Maintenance, Blockchain and Big Data.
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Larsen & Toubro Infotech(LTI)
Published By: Interactions     Published Date: Dec 03, 2019
When it comes to restaurants, guest experience is key. And it’s not only about keeping guests coming back time and time again, but also maximizing sales when they are already there. We conducted a survey with 1,700 participants to uncover their preferences around restaurant experience and guest care technology when at fast casual, quick service, and takeout or delivery restaurants. What do your guests really want? And how can Conversational AI help? Read this eBook to find out more.
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Interactions
Published By: Google - SAP     Published Date: Dec 03, 2019
"Der Schlüssel zu einem reibungslosen Vertriebsprozess ist, dass Sie genaue und zuverlässige Informationen über die Deals in Ihrer Pipeline abrufen können. Präzise Pipeline-Daten sind außerdem die Grundlage für zuverlässige Vertriebsprognosen. Wäre es nicht ein Segen für Ihr Unternehmen, wenn Sie stets auf eine richtige Vertriebsprognose zugreifen könnten? Laden Sie unser neues E-Book mit dem Titel „Mit Pipeline-Management und Pipeline-Prognosen die Sales Experience verbessern“ herunter. Lesen Sie, wie Vertriebsleiter von automatisierten Tools, KI und bereinigten Datensätzen profitieren: Vermeiden Sie das „schwarze Loch“ in der Mitte der Pipeline und behalten Sie den Überblick über Ihre Deals. Dank Informationen außerhalb des CRM-Systems wird es möglich, sehr genaue Aussagen über Geschäftschancen und Quartalsprognosen zu erhalten. Ihre Vertriebsprozesse lassen sich auf die jeweilige Entscheidungsphase des Kunden abstimmen, sodass Sie sowohl Ihre Kunden als auch Ihre Vertriebsmitarbe
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Google - SAP
Published By: Google - SAP     Published Date: Dec 02, 2019
"Your quote-to-cash system should be an opportunity to engage customers and make a positive impression. Outmoded and disjointed sales processes can alienate your customers without you even realising it. Download our e-book, “Delivering Exceptional Customer Experience, from Quote-to-Cash and Beyond,” to find out how businesses can evolve to stay on top of customer expectations. In the e-book, you’ll learn about: --The essential building blocks of quote-to-cash in today’s experience economy, including automated CPQ that’s integrated with contract lifecycle management for a quick and easy quote and negotiation process. --How agile billing plays a critical role in modern quote-to-cash. --The importance of building quote-to-cash on a strong cloud foundation with tight integration into back office supply chain management and financials."
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Google - SAP
Published By: Google - SAP     Published Date: Dec 02, 2019
"Getting accurate and reliable information about the state of the deals in your pipeline is the key to a smooth sales process. Accurate pipeline information is also the foundation of predictable and reliable sales forecasts. Wouldn’t a sales forecast that’s right all of the time be a boon to your organisation? Download our new eBook “Pipeline Management and Forecasting are Key to Improving the Sales Experience” to find out how automated tools, AI and clean data sets can help you as a sales manager to: --Eliminate the mid-pipeline “black hole” and find out what’s really going on --Use signals outside of your CRM to get scarily accurate deal opportunity scores and quarterly forecasts. --Help align the customer journey with your sales process and get happy customers and happy sales reps."
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Google - SAP
Published By: Google - SAP     Published Date: Dec 02, 2019
"We live in an age when everything is at our fingertips through devices, Amazon-style ease-of-use and lightning-fast technology. In 2018, seamless convenience is a consumer expectation. That same expectation has seeped into the arena of business-to-business buying experiences. So ask yourself: --Is my sales organisation evolving at pace with customer expectations? --Are my sales reps providing value to every customer exchange? --Are my reps set up for success, and set up to sell quickly after they onboard or change territories? --Do you provide your reps with the tools they need to be efficient and effective? If you answered “no” to any of these questions, you may need to make changes in your sales processes to improve your sales experience."
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Google - SAP
Published By: Google - SAP     Published Date: Dec 02, 2019
"SAP has been ranked a leader in the latest Gartner Magic Quadrant for Sales Performance Management. The Gartner Magic Quadrant for Sales Performance Management (SPM) examines the fast-growing SPM space and helps companies identify the best solutions for driving sales, aligning incentives, automating commissions, and effectively planning your territory and quota strategies. For the third year in a row, SAP is listed the highest and furthest to the right for “Ability to Execute” and “Completeness of Vision”. This marks our sixth year in a row positioned among the leaders. Discover the important trends in SPM solutions that can help you make a buying decision. The report includes: --A comprehensive evaluation of 11 leading vendors in the SPM space. --Key trends in sales plan optimization, including why companies are increasingly using AI to achieve more effective sales incentive plans. --Strategic planning assumptions, including, the assumption that 40% of B2B providers with m
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Google - SAP
Published By: Google - SAP     Published Date: Dec 02, 2019
"Gartner recognized SAP as a Leader in the 2019 Sales Force Automation Magic Quadrant. If you’re evaluating CRM solutions, this comprehensive report provides valuable insight that can help you make a buying decision, including: --Analysis of key trends in sales force automation solutions --A comprehensive evaluation of leading SFA vendors --A detailed overview of key features and functionality that improve sales performance"
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Google - SAP
Published By: Google - SAP     Published Date: Dec 02, 2019
"SAP has been ranked a leader in the latest Gartner Magic Quadrant for Configure, Price and Quote Application Suites (Nov 2018). According to Gartner, SAP is a Leader due to its comprehensive, integrated quote-to-cash suite, which includes lead generation, lead management, sales performance management and contract life cycle management. CallidusCloud was acquired by SAP in April 2018 and is now offered as a component of SAP Sales Cloud. SAP’s CPQ capabilities are built on .NET and offered as a multitenant SaaS solution. Key Quotes & Commentary: -- CRM solution integration: SAP CPQ integrates with Salesforce Sales Cloud, Microsoft Dynamics 365, SAP Hybris Sales Cloud, Netsuite and SugarCRM. This is a key point as it calms any potential fears customers might have about the openness of SAP’s Sales Cloud. -- Multichannel support: SAP CPQ supports direct sales, resellers and customer self-service channels with a comprehensive set of features. -- AI/Machine Learning. Product recommen
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Google - SAP
Published By: ExpertVoice     Published Date: Nov 27, 2019
As a leading brand in mobile accessories, OtterBox diversified their product line to cross-sell in the outdoor industry. Competing with big brands in a highly saturated market, OtterBox looked to ExpertVoice to increase awareness, build brand perception and drive sales. OtterBox expanded their targeting to include outdoor experts who could convey their message and the value of OtterBox products to consumers in the outdoor industry.
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ExpertVoice
Published By: ExpertVoice     Published Date: Nov 27, 2019
Retail sales associates impact purchasing decisions. That’s why it’s crucial to provide them with the knowledge and experience they need to succeed on the sales floor. These brands empowered retail experts with product education and experiences to elevate their recommendations — and increase sales.
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ExpertVoice
Published By: ExpertVoice     Published Date: Nov 27, 2019
Give your consumers better product experiences with retail sales associates.
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ExpertVoice
Published By: Uberflip     Published Date: Nov 26, 2019
It’s no secret that today’s buyers are overwhelmed. The average consumer experiences tremendous marketing fatigue, and with the proliferation of available marketing channels, content formats, and competition, buyers are bombarded from every angle—and the experience isn’t always a positive one. When 70% of buying decisions are made before ever talking to a salesperson1, are we, as marketers, enabling those decisions or hindering them?
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Uberflip
Published By: Salesforce     Published Date: Nov 25, 2019
How POWER Solar overcame their challenge and gained 1,342% ROI POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution that was inefficient, had limited capabilities, and could not scale to support the company’s growth. Additionally, POWERHOME Solar needed to modernize its scheduling management and provide its field technicians with real-time mobile access to critical information. Without adding additional staff, the company was able to efficiently manage a 70 to 75 percent daily volume increase at call centers. POWERHOME was also able to avoid additional hires that would have been needed to support and upgrade the legacy system, saving the company almost three-quarters of a million dollars annually.
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Salesforce
Published By: Ironclad     Published Date: Nov 25, 2019
In this video, Sales Enablement & Media Strategist Erika Bagby discusses the stealth attributes of Extreme Fabric Connect
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Ironclad
Published By: MuleSoft     Published Date: Nov 20, 2019
Manufacturers have significantly improved value chain performance over the past 20 years, boosting industry productivity by 47%. However, traditional methodologies are now delivering diminishing returns. To tackle digital transformation initiatives and connect data across every link of the digital supply chain, leading manufacturers have tapped into APIs. Download this whitepaper to access: Case studies of Airbus, Univar, and ABB's API-led manufacturing value chain innovation. Best practices to transform the manufacturing value chain from sales to supply chain to factory operations to service. Top digital technologies to increase manufacturing efficiency and reduce time to market.
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MuleSoft
Published By: MuleSoft     Published Date: Nov 20, 2019
In order to gain and retain new customers, insurance companies are investing in modernizing policyholder experiences. Leading firms have done so by implementing leading insurance platforms like Guidewire, and extending the power of these platforms through MuleSoft's Anypoint Platform and Salesforce's Financial Services Cloud. Attend this webinar to learn best practices for using MuleSoft's Anypoint Platform to rapidly connect Guidewire to any application, data, or device, including Salesforce's Financial Services Cloud. Key Takeaways: Best practices for using APIs to surface policy and claims data from Guidewire. How MuleSoft can help accelerate the implementation of Financial Services Cloud for insurance companies.
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MuleSoft
Published By: Salesforce     Published Date: Nov 18, 2019
With changing customer expectations, today’s businesses are not equipped to deliver what customers expect, particularly when it comes to on-site or field service management. As a result, the customer experience gap is widening. As technology transforms how companies interact with their customers, field service in particular faces exclusive challenges in evolving its model to meet the needs and expectations of the modern customer.
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Salesforce
Published By: Salesforce     Published Date: Nov 18, 2019
GreenThumb wanted to please its current and future customers by offering outstanding service—but its aging business platform made it impossible to deliver a truly digital customer experience. The company integrated Salesforce with a newly installed Sage financial system. Based on this integration, GreenThumb’s dispatchers, call centre staff, and field crew can see all relevant customer data on one screen. GreenThumb will save £400,000 in annual fuel costs, will eliminate 3 million pieces of paperwork per year, and resolves customer inquiries 45 seconds faster on average.
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Salesforce
Published By: Salesforce     Published Date: Nov 18, 2019
Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies to adjust to a new type of customer and their elevated expectations. In-person service is a new competitive differentiator. Service leaders see opportunity to elevate their business and customer engagements through the mobile workforce, and are investing accordingly. This research brief provides a snapshot of the state of mobile service, and what sets high-performing teams apart from their competition when it comes to moving from vision to reality.
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Salesforce
Published By: Salesforce     Published Date: Nov 18, 2019
Field Service Lightning eliminates the most common obstacles to providing good service. You can assign the right person to the right job, connect your mobile employees to your team back at base, access knowledge articles, and allow employees to collect signatures right from their phones. And give your dispatchers a comprehensive view for tracking service delivery in real time. Read on to find out how Trailblazers are using Field Service Lightning to get the most out of their mobile employees, dispatchers, and managers – in ways that improve their bottom line.
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Salesforce
Published By: ToneTag     Published Date: Nov 14, 2019
Increasingly, retailers in APAC face the combined challenges of more demanding customers, shrinking profitability, increased competition, and complex online-offline experiences. That’s why more retailers are adopting data-over-sound technology. This technology allows customers to make mobile payments using sound to communicate with payment devices like credit card readers, or kiosk machines. It also enables novel customer experiences, which allow retailers to drive in-the-moment sales, improve loyalty program stickiness, and eliminate queues, among other benefits. And because it doesn’t require the Internet, and works even on feature phones, it can be leveraged in a number of scenarios such in pop-up markets, food courts, concerts, and door-to-door deliveries, among others. Inside This Guide: • The top 5 ways retailers are using data-over-sound • 14 benefits for retailers • Why sound-based experiences will take over APAC
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ToneTag
Published By: Google - SAP     Published Date: Nov 13, 2019
Configure, price and quote (CPQ) application suites enable sales organizations to streamline and optimize the creation of quotes and orders for complex, configurable products or services. CPQ application suites exist within a larger ecosystem enabling the quote-to-cash business process. Leading CPQ solutions support the: Selection of products Configuration of products Pricing of products Creation and negotiation of quotes Capture of orders across multiple channels of customer interaction Most CPQ solutions support multiple channels. Those channels include direct sales, the contact center, points of sale, resellers and customer self-service. Gartner clients consistently request cloud solutions when evaluating CPQ vendors and their offerings. Consequently, the CPQ vendors included in this Magic Quadrant all offer cloud-deployed solutions that provide out-of-the-box support for sales force automation integration, product selection, configuration of options, pricing and proposal generation
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Google - SAP
Published By: ServiceSource     Published Date: Nov 12, 2019
It’s important to grow your customer base and market share. But by focusing all of your attention on net new sales, you’re only scratching the surface of your revenue potential. While this strategy might work out in the short term, it’s a surefire recipe for stagnation down the road. It’s time for a different approach – one that is focused not only on continuously improving customer outcomes, but also increasing the profitability of your relationship with them. Download our playbook, “Mining for Value: A Comprehensive Guide to Customer Expansion,” to learn how you can maximize the value of your existing customers.
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ServiceSource
Published By: Salesforce     Published Date: Nov 11, 2019
Drive strategic growth with Salesforce. Sales executives must find a way to turn growth initiatives into sales. Salesforce has helped customers: • 30% Increase in revenue • 40% Faster integration • 20% Increase in partner sales • 33% Increase in pipeline • 17% Increase in deal size Download this solution brief to learn how to use Salesforce to make any go-to-market change profitable.
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Salesforce
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