call center

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Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster."
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ibm, ibm watson, watson engagement advisor, customer engagement, millennial, millennial generation, customer experience, business technology
    
IBM
Published By: Genesys     Published Date: Jan 13, 2020
G2 Grid® represents the democratic voice of real contact center software users. It rates products algorithmically, based on data sourced from G2 users’ product reviews and aggregated from online sources and social networks. Get the G2 Grid® report for Contact Center Infrastructure (CCI) software now. See how various contact center products stack up based on real user experiences Compare features for CCI platforms as well as inbound and outbound call centers Select the right contact center software for your needs
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Genesys
Published By: Business.com     Published Date: Oct 09, 2012
A business call center is no longer a grouping of agents with a telephone and list of phone numbers. Call centers have evolved in to the forefront of many business' revenue-generating activities.
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call center software, telecom, software, information management, data
    
Business.com
Published By: Cisco     Published Date: Sep 15, 2015
New business demands and technology trends are changing the role of IT and introducing new challenges to application availability that yesterday’s data centers were not designed to address. By upgrading to Cisco Nexus® switches—purpose-built for today’s data center needs—you can: ? Increase performance and scalability to meet the demands of virtualization, cloud computing, and modern enterprise applications ? Radically simplify management and operations ? Quickly adapt infrastructure to align the data center network with the needs of your business applications, today and in the future
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applications, systems integration, cloud, development
    
Cisco
Published By: Evariant     Published Date: Apr 09, 2018
If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly. Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: IBM     Published Date: Feb 02, 2009
Learn about how an Information Agenda can help your organization create information agility, invest in the right Information On Demand projects and create a long term Information On Demand enabled infrastructure to achieve business goals and create competitive advantages.
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ibm, crm, business automation, erp, supply chain management, call center management, enterprise applications
    
IBM
Published By: Cisco     Published Date: Apr 10, 2015
The new Cisco Nexus® 9000 Series Switches provide features optimized specifically for the data center: high 10 and 40-Gbps port densities, reliability, performance, scalability, programmability, and ease of management. With exceptional performance and a comprehensive feature set, the Cisco Nexus 9000 Series offers versatile platforms that can be deployed in multiple scenarios, such as layered access-aggregation-core designs, leaf-and-spine architecture, and compact aggregation solutions.
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cisco, data center, switches, optimization, scalability, storage, applications, enterprise support
    
Cisco
Published By: Gameffective     Published Date: Feb 26, 2019
How to drive employee motivation and learning with gamification and feedback Digital engagement provides an exciting new way of breaking away from old paradigms to generate motivation, proficiency and engagement. In this white paper we will: * Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals. * Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
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Gameffective
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
The past five years have marked the beginning of the “Age of the Customer,” in which technology and economic forces have put customers in control of their interactions with businesses. These businesses, hoping to understand and serve customers in a global and digital economy, are almost universally undergoing digital transformation, which involves realigning and investing in new technology and business models with a specific focus on the customer experience.
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online customer experience, cross channel, call center agent, improving mobile, store/branch, phone service, social computing
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: VMware     Published Date: May 10, 2012
This online eBook provides insight and advice on how to build an effective disaster recovery strategy in the evolving world of virtual infrastructures, while mitigating the impact of so-called 'Black Swan' events in the datacenter.
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capital, operational costs, vmware virtualization, server virtualization, desktop virtualization, public cloud, private cloud, virtual machine, vmware, vm ware, sqlfire, applications, app development, scalability, databases, storage, data management
    
VMware
Published By: Double-Take Software     Published Date: Apr 16, 2009
Double-Take Move provides migration functionality that dramatically reduces the impact and risk of migrations in the data center and across any geographic distance. Double-Take Move has a patented and award-winning replication engine that provides real-time, byte-level data replication and ensures transaction consistency without affecting users and production applications. Read this whitepaper to learn about the concerns that affect data, application and whole system migration.
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double-take, workload portability, x2x, storage, server migration, p2v, virtualized, virtualization
    
Double-Take Software
Published By: Datavail     Published Date: Nov 03, 2017
“One of the most popular MDM solution is Oracle Hyperion Data Relationship Management. Oracle DRM is used to resolve the challenges across the people, processes, and tools that go into the tasks of data management. Although Oracle DRM is a powerful software, it nevertheless presents challenges for organizations seeking to integrate it with other Oracle applications such as PeopleSoft Financials – DRM is unable to automatically push updates made within its system to PeopleSoft. As a result, changes in DRM to cost centers, project centers, trees, and hierarchies must be manually updated in PeopleSoft Financials – a tedious process that can take hours every day. The good news is that these challenges can be easily addressed with the support of partners such as Datavail.
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Datavail
Published By: Genesys     Published Date: May 10, 2016
When people engage via digital touchpoints with your organization, they may forge seemingly random, winding paths along their journeys. Yet, no matter how many channels or interactions are involved, for the customer it is a single experience.
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call center, cloud call center, cloud contact center, omnichannel, genesys, ebook, digital customer service, customer experience, contact center, touch points, omni channel, enterprise applications, business technology
    
Genesys
Published By: VMware     Published Date: Mar 08, 2012
This online eBook provides insight and advice on how to build an effective disaster recovery strategy in the evolving world of virtual infrastructures, while mitigating the impact of so-called 'Black Swan' events in the datacenter.
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wmware, server virtualization, workload consolidation, simplified management, disaster protection, spending, data backup, recovery, data growth
    
VMware
Published By: Genesys     Published Date: Jul 24, 2017
Read this eBook. It deep dives into the top 10 myths of omnichannel customer engagement.
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customer engagement, call centers, contact center, omnichannel, customer engagement
    
Genesys
Published By: Genesys     Published Date: May 10, 2016
Your Guide to Evaluating, Selecting and Modernizing Your Contact Center to Deliver Exceptional Customer Experience
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call center, cloud call center, cloud contact center, omnichannel, genesys, contact center, modernization, guide, ebook, customer experience, customer, communication, touch points, enterprise applications, business technology
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys
Published By: Five9     Published Date: Jan 30, 2013
In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
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call center, contact center, cloud, saas, ivr, customer service. voip, cloud-based, agents, telecom
    
Five9
Published By: VMware     Published Date: Dec 17, 2012
VMware announced an extension of its management solutions aimed at simplifying and helping to mold a new operations model of virtual and cloud environments called vCenter Operations.
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virtualization, process management, cloud, business technology
    
VMware
Published By: Equinix     Published Date: Mar 26, 2015
A leading U.S.-based financial services firm was faced with the growing challenge of providing consistent application performance to a vast employee base and nationwide network of partners. The company turned to Equinix to help redesign its network, both to improve performance and prepare for a move to a cloud-enabled environment. Equinix worked with the firm to deploy bi-coastal Equinix Performance Hubs, extension nodes of the company’s existing network placed in strategically located Equinix International Business Exchange (IBX) data centers. A Performance Hub moves services closer to end users and provides direct access to networks and cloud providers. By deploying Performance Hubs, the customer created a high-performance services platform for its business. The result was a dramatic decrease in network latency, improvements in application performance and an enhanced user experience.
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financial services, cloud-enabled environment, cloud providers, network latency, application performance, enhanced user experience, it management, enterprise applications
    
Equinix
Published By: Oracle     Published Date: Nov 06, 2013
A key step in executing an effective social media strategy is to start with your vision for social customer service. Ask yourself and your team a few questions:
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social customer service, social media, customer service, customer care, contact center, social contact center, social customer care, social care, call center, customer support
    
Oracle
Published By: ATG, Inc.     Published Date: Oct 07, 2010
Read the complimentary analyst report to gain valuable insight and actionable strategies for extending your customer service to the online channel.
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atg, online customer service, mobile channel, mobile commerce, ebusiness, customer satisfaction, call center
    
ATG, Inc.
Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep.
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self service, customer service, customer relationship management, crm, live support, online help, online support, cost control, self-service, call center, call center management, broadvision
    
Clearvale by BroadVision
Published By: RelayHealth     Published Date: Apr 01, 2013
Many hospitals are implementing patient engagement strategies to help improve care outcomes and engaging financially with patients can also yield significant benefits for patients and providers. Financial patient engagement includes educating and communicating with patients at every point in the revenue cycle – pre-service, point of service and post-service – to facilitate higher collections and help improve patient satisfaction. Because these points in the revenue cycle stretch across many departments such as patient access, financial services, call centers and third-party collection agencies, a single, integrated solution that connects all parties involved and provides comprehensive data is critical.
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healthcare, patient engagement, financial, collection, revenue, revenue cycle management, patient satisfaction
    
RelayHealth
Published By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.
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ceridian, high-quality support, customer support, human resources software, hr technology, payroll
    
LogMeIn
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