professional services

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Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: CrowdStrike     Published Date: Feb 01, 2017
This year’s Cyber Intrusion Services Casebook focuses on in-depth digital forensics, incident response (IR) and remediation services performed on behalf of actual CrowdStrike clients. Real-life examples drawn from notable CrowdStrike Services IR engagements in 2016 — including the now-infamous hack of the Democratic National Committee (DNC) —are covered with an emphasis on best practices organizations can follow to identify and eject attackers before a devastating breach occurs. Download this report to learn: • How CrowdStrike’s Falcon OverWatch and professional services teams discovered and attributed the DNC intrusion to nation-state threat actors FANCY BEAR and COZY BEAR • The gaps in security processes and planning that your organization can address now to stop the next breach • The specific tactics, techniques and procedures (TTPs) a range of nation-state and eCrime adversaries used to penetrate their victims’ defenses, and how they attempted to cover their tracks
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CrowdStrike
Published By: Workday     Published Date: Mar 13, 2018
This report is a must-have for all service-oriented organizations considering a PSA solution. Examining the survey responses of 68 billable organizations, this detailed report gives you a holistic understanding of the benefits PSA can offer companies like yours. Read the report to see how PSA provides the real-time visibility to improve your productivity and profit.
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service oriented, psa, productivity, profit
    
Workday
Published By: Dome9     Published Date: Apr 25, 2018
Organizations continue to adopt cloud computing at a rapid pace to benefit from increased efficiency, better scalability, and faster deployments. As more workloads are shifting to the cloud, cybersecurity professionals remain concerned about security of data, systems, and services in the cloud. To cope with new security challenges, security teams are forced to reassess their security posture and strategies as traditional security tools are often not suited for the challenges of dynamic, virtual and distributed cloud environments. This technology challenge is only exacerbated by the dramatic shortage of skilled cybersecurity professionals.
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Dome9
Published By: Google Apigee     Published Date: Jun 08, 2018
A must-read for IT professionals that provides a comprehensive analysis of the API management marketplace and evaluates 22 vendors across 15 essential criteria. APIs are the de-facto standard for building and connecting modern applications. But securely delivering, managing and analyzing APIs, data and services, both inside and outside an organization, is complex. And it’s getting even more challenging as enterprise IT environments grow dependent on combinations of public, private and hybrid cloud infrastructures. Choosing the right APIs can be critical to a platform’s success. Likewise, full lifecycle API management can be a key ingredient in running a successful API-based program. Tools like Gartner’s Magic Quadrant for Full Life Cycle API Management help enterprises evaluate these platforms so they can find the right one to fit their strategy and planning. Apigee is pleased to offer you a complimentary copy of the Gartner report. Access in-depth evaluations of API managemen
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Google Apigee
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
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professional, services, benchmark, report, productivity, organizations, pso
    
WorkBook from Deltek
Published By: Metafuse     Published Date: Sep 26, 2007
In speaking with project managers, directors of operations, vice presidents of professional services, chief financial offers, and other project team members every day, we hear familiar stories repeatedly and there are some trends, or commonalities. This document outlines five of the most common project management challenges.
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project management, document management, project planning, project, enterprise resource planning, erp, planning, metafuse
    
Metafuse
Published By: Navisite- A Time Warner Cable Company     Published Date: Aug 07, 2013
Designing and implementing an enterprise security plan can be a daunting task for any business. To help facilitate this endeavor NaviSite has developed a manageable process and checklist that can be used by enterprise security, compliance, and IT professionals as a framework for crafting a successful cloud computing security plan. It defines seven steps—sequentially—that have been tested and refined through NaviSite’s experiences helping hundreds of companies secure enterprise resources according to best practices. This plan enables organizations to gain the economic advantages of secure and compliant managed cloud services.
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cloud, security, cloud computing, security plan, enterprise security, business technology
    
Navisite- A Time Warner Cable Company
Published By: Innotas     Published Date: May 12, 2009
Today's business challenges are both epic and unprecedented, which, if not met by quick and decisive actions, can result in catastrophic consequences. Taking control of IT is one of the best ways to take control of your business.
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issue management, issues management, it governance, pmo, ppm, professional services automation, program management, program management office
    
Innotas
Published By: OnForce     Published Date: Feb 19, 2008
Discover how you can find highly qualified contract IT service professionals with the skill sets you need, when and where you need them, on demand. Get the free white paper, “8 Ways On-Site Services Can Drive Revenue Now,” featuring commentary from industry analysts and leaders like Gartner, IDC and CRN.
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crn, reseller, retailer, service, vendor selection, onforce, on force, var
    
OnForce
Published By: FinancialForce     Published Date: Dec 01, 2017
The Professional Services industry is in its fourth consecutive year of steady growth and not slowing down. If you are looking to grow your business it's crucial to evaluate your current systems and processes to ensure they are drivers and not road blocks. Download this whitepaper and read the top 9 reasons why Professional Services works better on the Salesforce platform to help drive growth and bridge the services and sales divide for smarter services delivery.
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FinancialForce
Published By: FinancialForce     Published Date: Jun 21, 2017
Continue reading and uncover the top 9 reasons why Professional Services works better on the Salesforce platform to help drive growth and bridge the services and sales divide for smarter services delivery.
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professional services automation, psa, services automation, professional services, project management, project management software, resource management, time & expense management
    
FinancialForce
Published By: Vocalocity     Published Date: Apr 18, 2007
Hosted PBX phone solutions are revolutionizing how small and medium-sized businesses (SMBs) serve their customers, grow their business, and support their employees. Delivering the same enterprise level, professional phone system capabilities large businesses use at a much lower cost, hosted PBX is helping SMBs save money while putting their customer services on par with much larger organizations.
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pbx, phone, phone system, ip telephony, telecom, telecommunications, voip, voice over ip
    
Vocalocity
Published By: Dassault Systèmes     Published Date: Jun 19, 2018
Business and manufacturing professionals are looking for new ways for operations to support improvements to their company’s products, services, and bottom line. This eBooks delves into: • Industry drivers and challenges • Accelerating success through people • Accelerating success through the process • Accelerating success through technology • Recommendations for accelerating your Operational Excellence journey Leading companies are aligning people, optimizing processes, and supporting both with MOM software applications in order to accelerate their Operational Excellence journeys. Make sure your company isn’t falling behind.
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Dassault Systèmes
Published By: Workday     Published Date: Mar 26, 2019
As the competitive landscape of the professional services industry changes, do you have a plan to streamline your internal processes and build a competitive advantage? Watch this webinar replay to learn about the pitfalls firms face when trying to achieve operational efficiencies, and gain strategies for streamlining your internal processes.
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Workday
Published By: Workday     Published Date: May 09, 2018
Compare your professional services firm with more than 450 PSOs with this expansive benchmark study from Service Performance Insight. Get access to hundreds of pages of charts, graphs, and analyses that offer insight into the performance of your peers and where you can improve to make the greatest impact.
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Workday
Published By: Manifesto     Published Date: Mar 24, 2010
This Manifesto white paper on "B2B Social Engagements" provides answers to these questions with research findings, 12 cases and more!
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social media, business to business, b2b, popular social media tools, financial services, management consultant, professional services, corporate blogs
    
Manifesto
Published By: IntelliCorp     Published Date: May 31, 2012
Need to implement a pre-employment screening solution for your organization or want to evaluate your current program? Download this free whitepaper to receive a clear explanation of what you should consider to help mitigate risk.
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intellicorp, background check, pre-employment screening, background screening company, fcra, consumer report, criminal search, sex offender registry
    
IntelliCorp
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Achieving and maintaining a high level of information security requires information security professionals with robust skills as well as organisational, technical and operational capabilities. The gap between intent and ability to be secure is evident in our sample of UK large enterprises. Deficient companies will only close that gap when they acquire the necessary capabilities. Some of these capabilities can be purchased as information security tools or application solutions, but it is more prudent for an organisation to consider acquiring these capabilities through a service arrangement with a dedicated security services partner.
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cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection
    
Secureworks ABM UK 2017
Published By: Rackspace     Published Date: Mar 20, 2019
Banks embarking on any cloud activities must first overcome the compliance of rigorous security policies and regulations. For its 100th anniversary commemorative website, The Bank of East Asia (BEA) partnered Rackspace Professional Services – for expertise and advice on advanced cloud management, best practices and security – to help with the designing of a highly secured and compliant AWS environment to host the new, celebratory website.
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Rackspace
Published By: Hewlett Packard Enterprise     Published Date: Aug 15, 2016
To overcome the challenges and risks of the digital era, while positioning their businesses for success, SMBs need to partner with professional services organizations with the expertise that can safely guide them through achieving the following six key IT business initiatives: Data mobility A strong information security framework (for external and internal threats) 24x7 application availability Scalable infrastructure Pervasive, end-to-end data protection End-to-end professional services
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Hewlett Packard Enterprise
Published By: Dell     Published Date: Feb 07, 2018
How can IT put PCs in the hands of their users without draining staff time and resources? IDC has put forth a deployment optimization model to help IT organizations understand how to deploy systems in less time, with fewer resources, and with better results. The model provides plenty for IT professionals to think about, including the wisdom of leaving some or all of the tasks to deployment experts who deploy PCs all day, every day. Join this on demand webcast today to learn about IDC’s view of the PC market, where it is headed, and best practices associated with their deployment optimization model. Speakers: • Rob Brothers, IDC, Program Vice President, Software and Hardware Support and Deployment Services • Jason Christensen, Dell EMC, Product Manager Intel Inside®. Powerful Productivity Outside. Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell
Published By: Dell     Published Date: May 08, 2018
How can IT put PCs in the hands of their users without draining staff time and resources? IDC has put forth a deployment optimization model to help IT organizations understand how to deploy systems in less time, with fewer resources, and with better results. The model provides plenty for IT professionals to think about, including the wisdom of leaving some or all of the tasks to deployment experts who deploy PCs all day, every day. Join this on demand webcast today to learn about IDC’s view of the PC market, where it is headed, and best practices associated with their deployment optimization model. Speakers: • Rob Brothers, IDC, Program Vice President, Software and Hardware Support and Deployment Services • Jason Christensen, Dell EMC, Product Manager Intel Inside®. Powerful Productivity Outside. Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell
Published By: Cisco     Published Date: Dec 21, 2016
Nemertes Business Value Analysis independently evaluates technology products and services to identify the value to enterprise organizations. Through detailed interviews with technology professionals who use the products or services, Nemertes analyzes and quantifies the real-world benefits and improvements to the efficiency of their organizations.
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Cisco
Published By: FinancialForce     Published Date: Dec 01, 2017
Drive revenue growth, improve margins & deliver on your promises. A guide to cloud automation for Professional Services and Embedded Service organizations.
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FinancialForce
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