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The Evolution of IT Operations

White Paper Published By: ASG Software Solutions
ASG Software Solutions
Published:  Jun 08, 2008
Type:  White Paper
Length:  8 pages

As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.

Tags : 
asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization